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Al Cielo Hotel

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Al Cielo Hotel
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302 Reviews from our TripAdvisor Community

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Showing 226: English reviews
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Auckland Region, New Zealand
Reviewed 2 weeks ago via mobile

Needing just a day to interconnect with our holiday schedule the Cielo Hotel it was absolutely perfect for a day or a couple of days. The authentic Mexican hotel is just off the main 5a Avenida avenue with all the daytime and nighttime action and a just 80 meters to the beach. The restaurant next door is good for that...

Thank JeftheRef
Reviewed 30 March 2017

This place is heaven. Quiet, clean, real mexico and on one of the best beaches of the Yucatan peninsula. The restaurant offers great food and service. This is managed by the neighbouring Esencia Hotel. Soon to to have these quaint pretty beach bungalows to be replaced by concrete structures. In my opinion a real shame.

1Thank Diego P
Bedford, United Kingdom
Reviewed 7 March 2017 via mobile

We were staying at the Esencia next door and ate at the Al Cielo one evening. The restaurant is served from the Esencia - but probably nicer menu and certainly a cheaper one. There has been storm damage to the thatched restaurant which juts out over the beach but that just adds to the charm! There are imminent plans to...

2Thank Hugh J
Milan, Italy
Reviewed 27 January 2017 via mobile

Al Cielo and (the more expensive and luxury) Hotel Esencia are the paradise on hearth. Very rarely I missed so badly a place after returning home! Located on a stunning very quiet beach between Playa and Tulum, Al Cielo is the perfect place to spend some days relaxing, sunbathing, doing sport and eating well. During our stay, we were very...

1Thank Gianpaolo C
New York City, New York
Reviewed 24 January 2017 via mobile

We stopped by the Al Cielo oceanfront restaurant and and had an incredible lunch with a view of the ocean. We had classic mexican dishes such as the fish of the day and fish tacos. Both were exceptional as were the margaritas. The vibe was laid back and cool and the decor was reminiscent of the Grecian Islands with a...

1Thank Joe L
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear Joe L, We are so glad you have enjoyed your visit to our small paradise. It is indeed a very special place with an amazing view. Thank you for your kind review!

Orange County, CA
Reviewed 7 January 2017

My family and I were wowed by the level of hospitality of this property. First, we were welcomed by a lovely woman by the name of Veronica I believe. After a stressful stay in Holbox at a horrible property. (see my review for Villas HM Palapas del Mar in Holbox), this was like a taste of pure heaven. Veronica had...

1Thank cleanfreek
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear cleanfreek, We deeply appreciate your kind comments! It is always a pleasure to hear our staff offers a friendly professional service to our guests so they can feel at home while they enjoy our small piece of paradise. I'll be more than happy to share your comments with the team and look forward for you to visit us whenever...

Scottsdale, Arizona
Reviewed 27 December 2016

Al Cielo is a beautiful small hotel that, I believe, at one time was truly a slice of heaven. The four smaller rooms that face the ocean (including Agua, where we stayed) are upscale beach rustic. The views from the room are amazing. There’s no glass on the screened windows, just shutters, which allowed us to fall asleep to the...

3Thank kallileigh
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear kallileigh, I'm so glad to know you have enjoyed our beautiful beach and the amazing sunrises at our cabañas. It is indeed a special moment we are happy to enjoy everyday! Kindly know we always care about our clients and do our best effort to give them an unforgettable nice experience through their stay, therefore, I regret you had...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 28 October 2016 via mobile

It has taken me almost 4 months to write this- I didn't want anyone to know about this gem (sorry, I know that's terrible for business and selfish of me), but ownership was changing hands while we were there, so not sure if it will be the same as it was when we were there July 2016. My sister and...

1Thank A TripAdvisor Member
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear guest, We are so happy to know you and your sister enjoyed your vacation with us. We totally undestand it's hard to share the secret! Kindly note the ownership is the same since 2015 and there are no plans for new ownership this year or next or in many years. We do have plans for renovations on 2017 but...

Reviewed 1 September 2016

1. Quiet 2. Wonderful location 3. The sound of the sea 4. Warm and safe waters to swim 5. Excellent service 6. Beautiful rooms 7. Loved my morning coffee on the hamaca 8. Nice low volume music 9. The color of the sea

Thank ccohen71
LitzieVazquez, Manager at Al Cielo Hotel, responded to this review

Dear ccohen71, Thank you for the lovely description of our small paradise. We are so pleased you have enjoyed your stay with us and will be more than happy to welcome you anytime! Warmest regards

Gilmer, Texas
Reviewed 24 August 2016 via mobile

What a piece of paradise! We stayed 4 nights in La Mar suite and wish it could have been much longer. But nice as the suite was, having your own little (somewhat) private cabana on the beach raised the fantastic experience to an even higher level. The beds are comfy, the showers are hot, the beach is gorgeous, and the...

1Thank seaski42

433 photos of this hotel

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Dining (62)
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Hotel & Grounds (73)
Pool/Beach Area (63)
Family/Play Areas (1)
Business Centre/Function Rooms (2)
Other (146)

Management photos: Courtesy of the property manager

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04/06/2017 05/06/2017
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  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Pool
  • Free Internet
  • Spa
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Al Cielo Hotel is situated on the beachfront of Xpu Ha and its one of the most secluded beaches in the Riviera Maya where you can sleep in heaven. Al Cielo Hotel is a beachfront petite hotel situated on the peaceful Xpu-Ha Beach, only 20 minutes drive north of Tulum and 20 minutes drive South of Playa del Carmen in Mexico's Riviera Maya. This charming beachfront resort has four rustic elegantly designed rooms named Water, Air, Earth and Fire. Four elements that combine to become a Caribbean elixir for your holidays in this secluded beach. Aswell as 2 amazing chic and romantic garden Villas named Atardecer and Girasol, designed specially for the confort and privacy of casual couples and families. If you feel like sleeping in heaven Master Suite La Mar is the perfect choice, situated for the complete exclusive feeling of bliss and peace in one of the last romantic places in Mexico. Try the relaxed atmosphere and privacy on the beachfront new Villa named Villa del Patron. Al Cielo can be one of the last places in the whole Riviera Maya where you can trully be away from crowds and feel yourself immeresed in a true mexican caribbean beach club experience. Al Cielo was created to express a fresh and exquisit feeling of relax and sensitivity, perfect for escaping from the rutine and enjoy true life changing experiences. Feel the bliss of our reef having a lobster dinner or a seafood paella as your feet are immersed in the white sand beach. Diving in the cenotes, swimming with turtles or fishing in the bay. You can always explore the Tulum Ruins, Coba Ruins and the Colonial Citys of Valladolid and Izamal. Guests will enjoy the services of massages, tours and more. The exclusivity of this place allows Al Cielo Hotel's staff to offer you personal attention always. ... more   less 

Additional Information about Al Cielo Hotel

Address: Calle Carretera Federal Cancun-Tulum Km. 118, Xpu-Ha 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: ₹ 16,219 - ₹ 45,413 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Al Cielo Hotel 3*
Number of rooms: 8
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Also Known As:
Al Cielo Xpuha
Hotel Al Cielo
Al Cielo Hotel Riviera Maya/Xpu-Ha, Mexico
Hotel Style:
#3 On the Beach Hotel in Xpu-Ha
#3 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Al Cielo Hotel staff and other travellers.
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Questions? Get answers from Al Cielo Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a family room but we could have stayed in a smaller room as our 6 year old slept with us!”
cleanfreek, 7 Jan 2017 | Read review
“For families of 4 VILLA GIRASOLES is great.”
ccohen71, 1 Sep 2016 | Read review
“Look at room descriptions on the Al Cielo website and TA reviews. Upstairs steps are a bit steep but the views are truly awesome.”
SeeingtheBeauty, 6 Jun 2016 | Read review
“Rooms on the beach are smaller. Those in the back are larger and quieter (you don't hear the surf)”
RobbinC433, 27 Mar 2016 | Read review
“We stayed in Suite La Mar and it was incredibly private.”
  • Sunset from the balcony at Suite La Mar
lynna51, 24 Mar 2016 | Read review
5 of 5
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