We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Bel Air Collection Xpu Ha Riviera Maya

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Bel Air Collection Xpu Ha Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,472 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
See the most recent reviews
Showing 1,048: English reviews
Calgary, Canada
Reviewed 3 weeks ago

The staff were excellent and the location provides a lot of potential. The ecological theme seems to be in decline as the many animal enclosures are empty and in need of repair. The on site Cenote is awesome, however little is done to encourage its use. We enjoyed the live entertainment at the lobby bar and the pool, however it...

Review collected in partnership with this hotel
 Report
Helpful?
Thank julios453
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Julio: We thank you for leaving us your comments, for us it is very important, your response will be fully attended. We hope to return to this beautiful paradise again. Greetings.

Central Ny
Reviewed 3 weeks ago

Bel Air has alot of interesting components within the resort property, but the accommodations were not one of them. We stayed in a unit that had two beds (though we'd requested our travel agent reserve a king bed. We were in the downstairs of a 2 unit structure. There was an extremely large jacuzzi bathtub in the open-design room (only...

 Report
Helpful?
Thank King-n-Queen
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Queen: We thank you for your valuable time and leave us all your comments. We'll take note of what happened. We have an important area of territorial extension and a wonderful cenote where we can make kayak and snorkel totally free. We will gladly extend our congratulations to all our staff. Excellent trip.

San Francisco, California
Reviewed 3 weeks ago

The property sustained substantial damage from a hurricane in 2005. Despite that being 12 years ago now, large portions of the property have been shut down and never repaired. They also use to feature a small zoo but fortunately only a few sad animals remain — 2 chimpanzees and 3 jaguars all in far too small enclosures. It's really depressing....

Review collected in partnership with this hotel
 Report
Helpful?
1Thank lotusc
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Lotusc: We thank you for your valuable time and leave us all your comments. We'll take note of what happened. Excellent trip.

San Francisco, California
Reviewed 3 weeks ago

I had a wonderful time, beautiful setting and comfortable rooms. Staff was very lovely and friendly but here are the problems: > Food was not great, meat was tough/hard, uneatable and menu to monotonous. NOT gourmet at all. > Suggestion to hotel administrators: You have ONE man making omelettes one at the time and there is a line of 20...

Review collected in partnership with this hotel
 Report
Helpful?
Thank aracelik2017
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guests, we thank you for taking a few minutes of your valuable time and to enjoy the wonders that this beautiful paradise offers, of course we will take note of the areas of opportunity that you mention. For the subject of the plates was a situation that was not in our hands, therefore we are doing everything possible to...

Cornwall, Canada
Reviewed 3 weeks ago

We made the best of what we had thanks to the great tourists we met and to Thomas and Victor. We were celebrating our 49th anniversary a d anticipated much more for this special occasion as your ad was very alluring, but caught off guard when we got there.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Denise B
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest. We thank you for taking a few minutes of your valuable time, we offer an apology for all the incidents that have happened during your stay. We wish you to return soon to provide the service you deserve. Excellent day.

Milwaukee
Reviewed 3 weeks ago

This place had potential, if they would teach more customer service to employees.It is a nice quiet location, yes, like other reviews, service is lacking, we had some excellent service in restaurants, and then some not so good. We paid extra for the upgraded room, but never got it. They said they would move us next day but then said...

 Report
Helpful?
2Thank Collette L
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Milwuakee, thank you for taking a minute of your valuable time, leaving us your reviews, I offer an apology for what happened on your vacation, on the other hand, the security department needs time to do the corresponding investigation, by procedure you have to revalize the entire room and you know that as much as for you and us...

Glen robertson ontario
Reviewed 4 weeks ago

Accomadations were nice, they need some up grades, they need to up grade their web site as well. We were disappointed with the lack of activities and people. If people want to stay in the jungle with very few amenities that is fine, but stop tricking people into staying there.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Linda L
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest. We thank you for taking a few minutes of your valuable time, which we thank you for giving us your comments, it is an honor to have had it at home, we will take note of your comments. Excellent day.

Escondido, California
Reviewed 4 weeks ago

my husband and I stayed here in January, for the most part we enjoyed our stay. This hotel is beach front but you cannot get in the water and the beach access is smaller than the pool. we went during "low" season which was nice because we did not have to wait too long for the shuttle to take us...

 Report
Helpful?
Thank sugarviri04
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest. We thank you for taking a few minutes of your valuable time, which we thank you for giving us your comments, it is an honor to have had it at home, we are fortunate to have two beaches, which is one view and the other Is a beach club which you can enjoy with all your family, the...

A TripAdvisor Member
1 review
Reviewed 4 weeks ago

If your looking for a 5 diamond hotel, this is not for you. This is a clean, nice place in the middle of the riviera. Trees and animals everywhere. Really good food and excelent service. Is a place to relax ans rest. Super quiet and comfortable rooms. Nothing fancy. No big rooms, no multiple restaurants, no big pools... i had...

Review collected in partnership with this hotel
 Report
Helpful?
Thank A TripAdvisor Member
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest. We thank you for taking a few minutes of your valuable time, which we thank you for giving us your comments, it is an honor to have had it at home, as it says is a place where we can totally relax being in the jungle with a Touch of comfort and lugo. I wish you an excellent...

Reviewed 4 weeks ago

Customer service is TOP NOTCH! From the moment we arrived and met Daniel Kearia at the check in who was very helpful and accommodating with our entire stay! We then enjoyed entertainment put on by Fernanda, Paty & Hector which was awesome! Saul our bell boy was very helpful and extremely courteous too! The food was excellent but the Sushi/Martini...

 Report
Helpful?
Thank Cherie T
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest. We thank you for taking a few minutes of your valuable time, which we thank you for giving us your comments, it is an honor to have had it at home, we will gladly extend the congratulations to our staff. We invite you to return to this beautiful eco-hotel. Excellent day.

2,104 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2069)
Viewed
Room/Suite (171)
Viewed
Hotel & Grounds (379)
Viewed
Dining (91)
Viewed
Pool/Beach Area (330)
Viewed
Family/Play Areas (131)
Viewed
Bathroom (13)
Viewed
View from Room (39)
Viewed
Business Centre/Function Rooms (4)
Viewed
0:21
Videos (1)
Viewed
Other (910)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Pool/Beach Area (3)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (5)
Viewed
Dining (1)
Viewed
Room/Suite (1)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Xpu-Ha
28.0 km away
Occidental at  Xcaret Destination
Occidental at Xcaret Destinatio...
#73 of 213 in Playa del Carmen
11,564 reviews
30.0 km away
Dreams Tulum Resort & Spa
3.9 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,448 reviews
Show Prices
Show Prices
Show Prices
15.1 km away
Grand Bahia Principe Tulum
4.1 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
8,171 reviews
29.9 km away
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort
#77 of 213 in Playa del Carmen
12,170 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: ₹ 5,671 - ₹ 10,826 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotwire, Hotels.com, HotelQuickly, TripOnline SA and getaroom.com so you can book your Bel Air Collection Xpu Ha Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Xpu-Ha, Mexico
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
144 questions
Ask a question
Vancouver, Canada

See all questions (144)

Questions? Get answers from Bel Air Collection Xpu Ha Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central. Close to the lobby & lobby bar”
stephaniemY3287AO, 13 Apr 2017 | Read review
“I wish we would have had an upper level room”
znutman, 5 Apr 2017 | Read review
“don't stay here if you don't like walking, also no beach access”
sugarviri04, 30 Mar 2017 | Read review
“I would ask for top floor... if you like it brighter and a better view.”
429marina, 28 Mar 2017 | Read review
“if your room is in the 400's you will be closest to the food and pools”
H4258ROpaula, 25 Mar 2017 | Read review
5 of 5