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    Bel Air Collection Xpu Ha Riviera Maya

    Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
    Hotel website
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    Lowest prices for your stay
    1/10/2017 2/10/2017
    US$ 195
    US$ 83
    SAVE US$ 112
    US$ 195
    US$ 83
    Traveller (2174)
    Pool & Beach (340)
    Room & Suite (220)
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    Grand Sirenis Riviera Maya Resort & Spa
    14,501 reviews
    #13 of 22 hotels in Akumal
     
    Overview
    • Excellent43%
    • Very good26%
    • Average14%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (101 reviews)
    “thatched roof” (50 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Kids Club
    Housekeeping
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Barcelo Maya Palace
    7,039 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Allegro Playacar
    5,074 reviews
    #85 of 211 hotels in Playa del Carmen
     
    Royal Hideaway Playacar
    4,279 reviews
    #36 of 211 hotels in Playa del Carmen
     
    Grand Sirenis Riviera Maya Resort & Spa
    14,501 reviews
    #13 of 22 hotels in Akumal
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (2,841)
    Traveller rating
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    1 - 5 of 1,069 reviews

    Reviewed 1 week ago

    I was highly disappointed in your liquor selection. No Hennessey, Remi Martin, crown royal, patron😣. I wasn't too sure of the other drinks do to the liquor situation in Cancun. Besides that , a good experience I did have. Thank youMore

    Review collected in partnership with this hotel
    Thank T1281LLdennisr
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 1 week ago

    Dear T128LLdennisr: Thank you for taking the time to share your feedback and leave a review. We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and has been shared with the correspondent department. We hope to have the...More

    Reviewed 2 weeks ago

    First time at Bel Air. Great experience. A/C not working, was moved to another room promptly. Great food. Resort personnel were fantastic. Took several tours that were awesome. Would definitely stay again.

    Review collected in partnership with this hotel
    Thank 121wilmab
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 1 week ago

    Thank your Mrs, Wilma, We hope to come back soon, And apologize for the A/A, we fix the problem changing the room.Have a great trip

    Reviewed 2 weeks ago via mobile

    I wanted to rate the resort between Poor and Average; however, there was no option for that, so I'm rating it poor. The resort is in desperate need of updating. It is really showing its age. Not much to do at the resort and not...More

    Thank Robert R
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 1 week ago

    Mr. Robert, thanks for your comments, we keep it going to pay atention to all the inconvenience, Our resort its a eco.hotel hotel resort & spa. 20 minutes its a perfec time for go to playa del carmen, we 3 restaurants in the resort, Dolce...More

    Reviewed 3 weeks ago

    Having been at this hotel in 2013, we were excited to travel in this area and return to this resort, but unfortunately this time it was very disappointing to see how much this hotel and resort has gone downhill. It used to have lots of...More

    1  Thank Ursula H
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 2 weeks ago

    Dear Ursula H: Thank you for the time taken sharing your feedback with us about your recent vacation experiences at our hotel. Our staff is committed to excellence by providing our guests with the finest level of hospitality and personal service; I am disheartened to...More

    Reviewed 3 weeks ago

    As they are not allowed to keep the animals anymore (which I am happy for, as it is a hotel and not a zoo), the hotel has not been perserved well. The area looks like an abbandoned place. There was a hole in the roof...More

    1  Thank 201britt
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 1 week ago

    Dear traveler, we apologize for all the inconvenience that you have in the hotel, we made the necesary for give it a solutions. Regards

    Barcelo Maya Palace
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    Grand Sirenis Riviera Maya Resort & Spa
    14,501 reviews
    #13 of 22 hotels in Akumal
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$ 73 - US$ 192 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Xpu-Ha
    • #4 Spa Hotel in Xpu-Ha
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 144
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Booking.com, Orbitz, Travelocity, Hotwire, Cheap Tickets, TripOnline SA and getaroom.com so you can book your Bel Air Collection Xpu Ha Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Xpu-Ha
    • Also Known As
    • Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha ,
    • Xpu Ha Palace Xpuha ,
    • Bel Air Collection Xpu Ha Riviera Maya Xpu-Ha, Mexico
    Add Photo Photos
    Traveller (2174)
    Pool & Beach (340)
    Room & Suite (220)
    Dining (94)
    Hotel & Grounds (1396)
    Family and Play Areas (140)
    Bathroom (15)
    Business Centre & Event Rooms (4)
    Nearby
    Allegro Playacar
    5,074 reviews
    22.24 km away
     
    Royal Hideaway Playacar
    4,279 reviews
    22.10 km away
     
    Barcelo Maya Palace
    7,039 reviews
    1.18 km away
     
    Grand Sirenis Riviera Maya Resort & Spa
    14,501 reviews
    7.55 km away
     
    Nearby Restaurants
    Rauxa Restaurant & Show
    192 reviews
    .93 km away
    Royal Grill
    92 reviews
    1.05 km away
    La Playa Xpu Ha Restaurant & Beach Club
    486 reviews
    1.39 km away
    Terrace Tapas Lounge & Bar
    73 reviews
    .97 km away
    Nearby Attractions
    La Playa Xpuha
    674 reviews
    1.39 km away
    Bahia Divers
    249 reviews
    1.00 km away
    Xpu-ha Beach
    724 reviews
    1.47 km away
    Dolphinaris Barcelo
    749 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    Rodd N
    12 September 2017|
    AnswerShow all 3 answers
    Response from alviesk | Reviewed this property |
    No microwave. I think coffee maker but we always went to the restaurant for coffee.
    1
    Vote
    mboshart4
    24 May 2017|
    AnswerShow all 2 answers
    Response from mboshart4 | Reviewed this property |
    I agree! I message them at least twice a week and I still get the run around! It was definitely done by staff there and I want a list of all their staff that worked while I was there. I hope others see these and do not stay... More
    0
    Votes
    znutman
    7 April 2017|
    Answer
    Response from Collette L | Reviewed this property |
    Bummer, sorry, I just hope others will read this and NOT go here. Our stuff was stolen out of the locked safe. The management said it would be a 48-72 hour investigation, and that they would get back to me.That was more than... More
    0
    Votes
    Room Tips
    "Don't get a room with palapa roof"
    Read review
    "We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central..."
    Read review
    "I wish we would have had an upper level room"
    Read review
    "don't stay here if you don't like walking, also no beach access"
    Read review
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