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28/12/2017 29/12/2017
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    Bel Air Collection Xpu Ha Riviera Maya

    Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
    011 52 33 3616 1640
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    28/12/2017 29/12/2017
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    US$ 190
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    Traveller (2220)
    Pool & Beach (344)
    Room & Suite (222)
    • Excellent43%
    • Very good26%
    • Average14%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (102 reviews)
    “animal exhibits” (13 reviews)
    “thatched roof” (50 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Kids Club
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Bel Air Collection Xpu Ha Riviera Maya
    Offers & Announcements: Free room upgrade
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    28 Dec29 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    Write a Review
    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    Reviews (2,975)
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    1 - 5 of 1,084 reviews

    Reviewed 4 days ago

    We enjoyed a lot our mini jungle vacation at Bel AIr Xpu-ha! The room with a terrace for two was exactly what we needed. We had a chance to enjoy each other's company, relax & forget about the noise & dirt of a big city....More

    Thank Adelina S
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 2 days ago

    Dear Adelina: It is a great pleasure to know that you enjoyed our service. We always care about our guests as you are considered our top priority. We look forward to welcoming you soon in our Hotel. Kind regards.

    Reviewed 1 week ago via mobile

    We stayed here last week and were pleasantly surprised at this new experience for us! It's a former zoo and the antiquated cages and enclosures are still there, giving it an almost creepy vibe. The creature from the black lagoon must come from here! There...More

    1  Thank Joanne B
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 5 days ago

    Dear Joanne: Thank you for your recent review of our resort, your comments and feedback are truly appreciated. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is disappointing that your...More

    Reviewed 1 week ago

    Nothing at all good to say about this resort -- barely would get 1 star -- memorable only because it was so awful. I cannot begin to explain how awful this was. Food was not good at all -- only 2 restaurants -- a horrible...More

    Review collected in partnership with this hotel
    Thank sandipatter
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 1 week ago

    Dear Sandipatter: Thank you for the time taken to share your valuable feedback with us, please know your review is very important to evaluate our hotel and services. We take pride in offering the highest level of service and we always want our guests to...More

    Reviewed 1 week ago via mobile

    This is the first time we stayed at a place so unique. We were blown away by the great costumer service and friendly staff. We were so pleased with Victor Figueroa and his good service putting together a great romantic and lovely night to remember...More

    1  Thank Anna G
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 1 week ago

    Dear Anna G: We really appreciate your time to share such a wonderful review about your stay with us, and we feel honored that you gave us the unique opportunity to be your Anniversary destination choice. It was an absolute pleasure to provide you with...More

    Reviewed 1 week ago via mobile

    Shoutouts to Victor Figueroa he offered my husband and I and exceptional stay at your Hotel. He made sure our stay was the the best. Victor made sure that my birthday celebration was the most memorable. He offered great restaurants to visit as well as...More

    Thank Nubia B
    Response from Concierge B, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 1 week ago

    Dear Nubia B: We want to thank you for your review. We are honored that you had chosen us to spend your vacations and that we met your highest expectations. We are happy to know that you had a wonderful stay. Thank you for your...More

    Similar Hotel Deals
    See all 4 hotels in Xpu-Ha
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    • Price range
    • US$ 74 - US$ 180 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Xpu-Ha
    • #4 On the Beach Hotel in Xpu-Ha
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 144
    • Reservation Options
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    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Xpu-Ha
    • Also Known As
    • Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha ,
    • Xpu Ha Palace Xpuha ,
    • Bel Air Collection Xpu Ha Riviera Maya Xpu-Ha, Mexico
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    Traveller (2220)
    Pool & Beach (344)
    Room & Suite (222)
    Dining (95)
    Hotel & Grounds (1435)
    Family and Play Areas (140)
    Bathroom (15)
    Business Centre & Event Rooms (4)
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Carlos R
    25 September 2017|
    AnswerShow all 3 answers
    Response from 429marina | Reviewed this property |
    I am really late answering, i am sorry but no the rooms are not all inclusive. We did not do all inclusive.
    Rodd N
    12 September 2017|
    AnswerShow all 4 answers
    Response from alviesk | Reviewed this property |
    No microwave. I think coffee maker but we always went to the restaurant for coffee.
    24 May 2017|
    AnswerShow all 3 answers
    Response from Brenda M | Reviewed this property |
    I did not have a similar experience. All my jewelry & electronics were in the safe and not touched. Sorry you had a bad experience.
    Room Tips
    "wildlife, local. authentic, quiet, charming"
    Read review
    "Don't get a room with palapa roof"
    Read review
    "We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central..."
    Read review
    "I wish we would have had an upper level room"
    Read review
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