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Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
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2,226 Reviews from our TripAdvisor Community

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Showing 976: English reviews
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Winnipeg, Canada
Reviewed yesterday NEW

The hotel staff were as good as you could have asked for, always willing to try to accommodate our requests and needs. The room had some inconsistencies with musty smell that was addressed, an on again off again overhead fan, and a faulty safe that was replaced when brought to their attention. The pool area as very spacious, and it...

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Helpful?
Thank Lorne M
Valladolid, Mexico
Reviewed yesterday NEW

The staff is awesome, the food is good and the hotel is really clean. Everyone were adorable! The park is just awesome with all the wild animals (the cages are clearly not a good idea). All were excellent but I would not come back because the hotel didn't accept us for our first night after 15hours of plane due to...

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Thank Antoine C
Comox, Canada
Reviewed 2 days ago NEW

If you enjoy a private, quiet, low budget yet comfortable and unique vacation experience this place can work for you. The room we stayed in was always cleaned well by the staff, however, every morning there were grass pieces in the tub from the thatch roof. The thatch roof is very unique and fascinating, however, things might be living in...

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Thank andreaswillya
Ottawa, Canada
Reviewed 2 days ago NEWvia mobile

My boyfriend and I stayed at this resort last week. The jungle theme is exciting and refreshing. The snorkelling and kayaking is free at the massive and truly beautiful cenote, right on the resort. The food was simply amazing and there was A LOT of variety. Both my boyfriend and I loved the food as it was packed with flavour...

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Thank staceyang
Watertown
Reviewed 3 days ago NEW

First night, no hot water (trying to relax in Jacuzzi and had to wait over an hour to get it working properly) and by the next day the water temperature was still not hot enough. Went to the beach and there was supposed to be food at the snack bar and we were told there was no food. Our key...

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Thank Stephanie J
Mexico City, Mexico
Reviewed 5 days ago NEW

Keep doing a good service, but would be awesome to have air condittioner working well also we still miss the animals. Also would be great to have a reward program for the people that stay at the Bel Air

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Thank gamalielm2017
Minneapolis, Minnesota
Reviewed 6 days ago NEW

Great People! Thank you for your hospitality and making my husbands birthday an enjoyable one by the pool. My kids loved the Lemers on our deck and the swimming pool, crocs and jaguar! Great affordable family vacation destination.

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Thank ccich2
Alberta, Canada
Reviewed 1 week ago

It was nice, no beachfront, clean rooms, but musty smelling, could create more variety with food bar, no bacon, deviled egg platter and cut up veggies would be nice. friendly and helpful staff . beds were clean!

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Thank bryanp32
Western Canada
Reviewed 1 week ago

If you are looking for a luxury 5 star resort, this is not for you. But if you want something truly authentic, natural, and an escape from the norm, this fits the bill. We loved the "small resort" feel, and yet it was very spread out and you had your own space. It had the biggest patio we have ever...

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3Thank VKAdventures
Woodbury, Minnesota
Reviewed 1 week ago

The resort was nice. It felt that you were in the jungle. Rooms doesn't have ocean view if that's what you're looking for. Bell guys were very nice and helpful. Internet connection not the best. I would stay there again. Good value for the money.

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1Thank rebeccaz522

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: ₹ 5,765 - ₹ 17,362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Xpu-Ha, Mexico
Hotel Style:
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
142 questions
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Vancouver, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our 600 block was a short walk to the dining room. Bottom floor worked for us, both upstairs and main floor units had huge private decks.”
 of 5 bubbles VKAdventures, 12 Feb 2017 | Read review
“Main floor to avoid the thatched roof debris.Find a different resort. Animals in deplorable conditions in cages.”
 of 5 bubbles virgdif, 2 Feb 2017 | Read review
“First floor Deluxe villa-no complaints”
 of 5 bubbles 842jacqulynes, 27 Jan 2017 | Read review
“Rooms are from 500-900. 509 and 511 are top floors overlooking a beautiful mangrove.The lower the number is closer to restaurant & pool.”
  • Jacuzzi, the leads to bathroom
  • Balcony
  • Balcony
  • Room with jacuzzi and sinks
 of 5 bubbles Sirius2002, 23 Jan 2017 | Read review
“Asked for the villas near to the restaurants and pools.”
 of 5 bubbles GerenciaVIP, 18 Jan 2017 | Read review
5 of 5