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07/05/2017 08/05/2017
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    Bel Air Collection Xpu Ha Riviera Maya

    Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$ 30
    US$ 120
    US$ 90
    US$ 98
    US$ 120
    Traveller (2068)
    Pool & Beach (333)
    Room & Suite (211)
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    Overview

    • Excellent41%
    • Very good26%
    • Average13%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (98 reviews)
    “thatched roof” (50 reviews)
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    Free Internet
    3.5 Star Hotel
    All hotel details
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    50
    Reviews
    Traveller rating
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    Reviewed yesterday

    We were at Bel Air just for 4 days, but it was a very nice experience. Each person who worked there were extremely attentive and helpful. They helped us with everything they could, and they were always trying to improve our experience at Riviera Maya.

    Review collected in partnership with this hotel
    Helpful?
    Reviewed 1 week ago

    After reading other reviews on here and given the inexpensiveness of the resort, we still decided to give it a try. The place has a lot of character and the ability to be really nice, however, it is very run down. Service is not great....More

    Helpful?
    Response from Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya

    Dear Stephanie. We thank you for taking a few minutes of your valuable time, we thank you for giving us the opportunity to try our product, which is nothing like the other resorts, on the contrary it is unique. Therefore you will find a cenote...More

    Reviewed 2 weeks ago

    We used our families time share. I have never been so disappointed with a resort. It is nothing like why you see on the internet. Everything is a distance to get to on the grounds they try to hold cart you around but it is...More

    Review collected in partnership with this hotel
    Helpful?2  
    Reviewed 2 weeks ago

    THis was my 5th time staying at the Bel Air. I like it for the luxurious rusticness of the place: hot tub in the room, jungle just off the lovely deck; beautiful pool with swim up pool bar or long stretches of beautiful sand beach....More

    Review collected in partnership with this hotel
    Helpful?
    Reviewed 2 weeks ago via mobile

    this place looks like it's going to close any day ..the food is mediocre the service is the same ..they have no entertainment and no beach !! however there is a shuttle that will take you to a beach but you have to wait sometimes...More

    Helpful?1  
    Occidental at Xcaret Destination
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    Grand Bahia Principe Tulum
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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Internet
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 88 - US$ 168 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Xpu-Ha
    • #4 Spa Hotel in Xpu-Ha
    Photos
    Traveller (2068)
    Pool & Beach (333)
    Room & Suite (211)
    Dining (92)
    Nearby
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    Nearby Restaurants
    Royal Grill
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    Rauxa Restaurant & Show
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    La Playa Xpu Ha Restaurant & Beach Club
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    1.39 km away
    Terrace Tapas Lounge & Bar
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    Nearby Attractions
    Bahia Divers
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    1.00 km away
    Harley-Davidson Motorcycle
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    1.44 km away
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    1.47 km away
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    645 reviews
    1.07 km away
    Questions & AnswersAsk a question
    znutman
    Hi There Collette, We just got back from the Bel Air Xpuha, and also had an expensive jacket stolen from our closet. We stayed in unit 212. The place in cool, quirky, but disappointing!! Cheryl
    7 April 2017|
    Answer
    Response from Collette L | Reviewed this property |
    Bummer, sorry, I just hope others will read this and NOT go here. Our stuff was stolen out of the locked safe. The management said it would be a 48-72 hour investigation, and that they would get back to me.That was more than... More
    0
    Votes
    TOTEE72
    Is there any evening entertainment?
    5 March 2017|
    Answer Show all 3 answers
    Response from Collette L | Reviewed this property |
    We did not see any entertainment for the week of staying here, We did see Superbowl set-up but that is all. We did hear from someone at breakfast one morning, that there was some sort of entertainment the night before, but... More
    0
    Votes
    mr_ctr
    hi wondering if there is a dress code and do u have to make reservation for restaurant ?
    22 February 2017|
    Answer Show all 3 answers
    Response from Svetlana R | Reviewed this property |
    No you don't need to, it's very simple, comfortable
    0
    Votes
    Room Tips
    "We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central..."
    Read review
    "I wish we would have had an upper level room"
    Read review
    "don't stay here if you don't like walking, also no beach access"
    Read review
    "I would ask for top floor... if you like it brighter and a better view."
    Read review