We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bel Air Collection Resort & Spa Riviera Maya

Save
Traveller (2420)
Pool & Beach (357)
Room & Suite (250)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent44%
  • Very good25%
  • Average13%
  • Poor8%
  • Terrible10%
Travellers talk about
“lobby bar”(104 reviews)
“animal exhibits”(13 reviews)
“thatched roof”(51 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Offers from Bel Air Collection Resort & Spa Riviera Maya
Special Price:50% off room rate
Offers from Bel Air Collection Resort & Spa Riviera Maya
Special Price:50% off room rate
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$ 95.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Xpu-Ha hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "83131a8614394bf9938f7783e1516910", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":552302,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35081174],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":6,"year":2018},"checkout":{"day":5,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":95,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"83131a8614394bf9938f7783e1516910","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":106,"lowestMetaPrice":95,"additionalPartner":false,"highestMetaPriceDisplay":106,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":106,"lowestMetaPrice":95,"highestMetaPriceDisplay":106,"hotelName":"Bel Air Collection Resort & Spa Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjgzMTMxYTg2MTQzOTRiZjk5MzhmNzc4M2UxNTE2OTEwIiwiQUlLIjoiMDQ2YjIwMWQ1ZGUyNGIzZTliZjI1MDdiOWU5M2Q3NTIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/06/2018", "checkOut": "05/06/2018", "lowestPrice": "US$ 95", "hasDates": true, "hacComplete": true, "contentIdMappings": {"35081174":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,228)
Filter reviews
1,114 results
Traveller rating
478
304
123
100
109
Traveller type
Time of year
LanguageEnglish
More languages
478
304
123
100
109
Show reviews that mention
All reviewslobby baranimal exhibitsthatched roofplaya del carmendouble jacuzzigolf cartbeach clubsushijungle atmospherenight lifeocean viewall inclusive packagebottom floorbeach accesspeace and quietshrimplounge chairs
FilterEnglish
Updating list...
1 - 5 of 1,114 reviews
Reviewed 5 days ago

I paid when I made the reservation a few months prior to my stay. When my aunt arrived the morning of our stay to check in a separate room, they tried to make her pay again so I was prepared when I arrived. The man...More

Thank Karyn B
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 3 days ago

Dear Karyn B: Thank you for your recent review of our resort, your comments and feedback are truly appreciated. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is disappointing that...More

Hotel's Favourite
Reviewed 8 January 2018 via mobile

I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas...More

3  Thank Sarah V
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 9 January 2018

Dear Sarah: We really appreciate your time to share such a wonderful review about your stay with us, and we feel honored that you gave us the unique opportunity to be your Honeymoon destination choice. It was an absolute pleasure to provide you with unforgettable...More

Reviewed 1 week ago

Never saw service and hotel so terrible!!! This is Abounded ZOO with 2 crocodiles, personal has no idea of service, hotel for domestic wedding. Manager in the restaurant count 7 cookies which I takes out - WITH ALL INCLUSIVE PACKAGE. Beach - you have to...More

Thank apole2018
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 1 week ago

Dear apole2018: Thank you for your recent review of our resort, your comments and feedback are truly appreciated. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is disappointing that your...More

Reviewed 1 week ago

Hotel room exceeded my expectations. However hotel does not have beach access just a beach club within the premises. However you do have to exit the property to access it. I had purchased a romantic dinner at a Cenote (which i paid extra for and...More

Review collected in partnership with this hotel
Thank Jaygreberheart
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 2 days ago

Dear Jaygreberheart: We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Also, we will pass this information onto our department involved so...More

Reviewed 2 weeks ago via mobile

Overall the hotel is in bad shape; maintenance is urgent. But the absolute worst part is the service. They dont have enough towels or toothpaste, it took a day and a half for them to pick the room service plates, the food is slow or...More

1  Thank Francisco R
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 1 week ago

Dear Francisco: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to...More

View more reviews
Most Booked Properties in Xpu-Ha, Mexico
See allSee all
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 81 - US$ 209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 81 - US$ 209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2420)
Pool & Beach (357)
Room & Suite (250)
Dining (97)
Family and Play Areas (147)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
ACarolina_Mark
18 February 2018|
AnswerShow all 5 answers
Response from Jennifer W | Reviewed this property |
It can be, but it is very expensive for the quality of the food.
0
Votes
Justin R
16 January 2018|
AnswerShow all 4 answers
Response from lamugne | Reviewed this property |
Xpu-Ha
1
Vote
Room Tips
""Better throw your money away.""
Read review
"do not chose this hotel unless you like to hike"
Read review
"wildlife, local. authentic, quiet, charming"
Read review
"Don't get a room with palapa roof"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing