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Hotel Hacienda Uxmal Plantation & Museum

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#1 of 3 Hotels in Uxmal
Certificate of Excellence
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Hotel Hacienda Uxmal Plantation & Museum
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698 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Hacienda Uxmal Plantation & Museum
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Showing 355: English reviews
London, United Kingdom
Reviewed 3 weeks ago

The location is ideal; just across the road from the Uxmal site entrance. The hotel feels olde-worlde but luxurious; like a real hacienda house. We loved the sounds of nature at night and the option to sit in the shade on the veranda outside the rooms. The food was good, even the buffet, but the price reflected the five-star rating....

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Helpful?
Thank Liam M
Ottawa, Canada
Reviewed 3 weeks ago

Hotel is well maintained, the bedrooms are clean and comfortable and bathrooms are large. Soap and toiletries are good quality. Gardens and pool are delightful. Dinner in the restaurant was not up to standard. Lime soup was very salty, poc chuc was tired (maybe previously prepared and reheated), and i had to ask 3 times for a glass of water....

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Helpful?
Thank Tandy M
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

I am looking into your comments on your dinner. Thanks for your visit.

Santa Fe, New Mexico
Reviewed 3 weeks ago

We cannot say enough superlatives about this resort and their staff. It is an oasis of beautifully mainainted historical architecture and lush floral gardens. Our stay lasted over two weeks and the concierge and manager made sure we had plenty to do. We also enjoyed the peace and quiet, with the sounds of the birds in the background jungle area....

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Helpful?
Thank alisonkaplan
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

What an honor it was to have you both as our guests for 17 days. Thank your for all the friendships you made in Uxmal; the wonderful comments on our GM, Bersain, and other members of our staff. Your beautiful review of our Hacienda, the plantation and the Chocolate Museum. We look forward to having the honor of being your...

Taos, New Mexico
Reviewed 4 weeks ago

Beautiful and gracious hotel in a world class setting. Just across the street from the ruins. Lovely restaurant, pool and gardens. Our room was large and gracious. We had two wonderful dinners at the main restaurant. They had a charming guitar duo playing Mexican standards, The hotel provides two bottles of water per day -- not enough, but at least...

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Helpful?
Thank Lucy H
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit and your wonderful comments. Your mention of only 2 free bottles of water per day is interesting. I am considering providing our guests with unlimited free water thought our Mayaland resorts. Yours may have been t"he drop that filled my glass" on the issue. Gracias.

Long Jetty
Reviewed 4 weeks ago via mobile

The photos of the hacienda looked great, however on arrival the room lacked basic expectations. For the price of the hotel and restaurant, it fell way short of what is expected of any basic accommodation. Dinner at the hotel was actually the most expensive meal of all of our Mexico trip. The postives were the positioning of its location opposite...

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Helpful?
Thank Tim L
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

we're saddened not to have met your expectations. We have a multitude of different rooms with different bed sizes, hardness (or softness) for every taste. All you need to do is ask. Thanks for your visit.

Long Beach, CA
Reviewed 15 January 2017

We stayed two nights at the Hacienda Uxmal, a quaint hotel. Our room was spacious and clean. There were several large groups that came for a single night each, yet it was fairly quiet. They seemed to enjoy the pool. (January). The dining area had both inside and outside dining. The food was very tasty. Live music accompanied our meals...

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Helpful?
Thank LBCaliforniaTraveler
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

We all appreciate your visit to our venerable, 344 year old Hacienda, on who's grounds the resort has been built. Come back with more time o enjoy the many wonders that surround us. Hasta la vista !

Margate, Florida
Reviewed 6 January 2017

OK, I was a bit reluctant to rate this hotel at first because I saw how defensive management could get in their response to reviews, especially since they have the last say, but....here goes: On the downside: The food was very good, but there were limited vegetarian options. I know this is the Yucatan and meat is a big thing,...

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Helpful?
Thank BobbyDesab
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit ! We all look forward to your return. Hasta la vista.

Curitiba, PR
Reviewed 6 January 2017 via mobile

Beautiful hotel, comfortable lodgings, decent but not amazing food. Very close to the ruins. The other two or three hotels next to it offer exactly the same food, so I assume they are all under the same administration, which might be useful to know if you are unsure which hotel to pick there.

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Helpful?
Thank Rafael A
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit !

Seattle, Washington
Reviewed 4 January 2017

This hotel is amazing! The grounds are beautiful, the rooms are large, clean and comfortable, the staff is extremely kind and welcoming, the pool is wonderful and the food is delicious. Beyond all that, the location is fantastic for visiting the Uxmal ruins. When we arrived at the hotel, we were surprised to find that the ruins were just a...

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Helpful?
Thank hylandseattle
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your visit. Return with more time to enjoy the many wonders that surround us. Our region is the most interesting, experience rich part of the Yucatan Peninsula. Hasta la vista !

Chicago, Illinois
Reviewed 4 January 2017 via mobile

The hotel is beautiful and quiet. Rooms are comfortable. Breakfast wasn't included but food is delicious, authentic Mexican food. There is so much more to do than just visiting the Mayan ruins. We totally loved it!

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Helpful?
Thank gabytorruco83
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review

Thanks for your wonderful comments on your stay at our venerable Hacienda Uxmal. We look forward to your return. Happy New Year !

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
In the heart of Uxmal, Hotel Hacienda Uxmal Plantation & Museum is the world's first hotel hacienda. Completely remodeled in 2002, and constantly up-dated,rooms overlook a central pool surrounded by beautiful tropical gardens and graceful palm trees, set in a working plantation with many kilometers of forest trails for walking, jogging, horseback and bicycle riding. All rooms have a terrace or a balcony. This delightful resort of contemporary colonial architecture is a favorite of royalty, world personalities and heads of state. The new Chocolate Museum neighbors our extensive gardens. Our location is ideal as a base from which to visit Yucatan's major attractions. Less than i hour driving time from Merida & only 40 minutes from Merida International Airport. Please contact us for transportation options & information. We have a money back guarantee that we are the best resort in the Uxmal area, Kindly contact us. ... more   less 

Additional Information about Hotel Hacienda Uxmal Plantation & Museum

Address: In the heart of the archaeological park of Uxmal, Uxmal 97840, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Uxmal
Price Range: ₹ 6,519 - ₹ 8,603 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Hacienda Uxmal Plantation & Museum 3.5*
Number of rooms: 82
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Also Known As:
Hacienda Hotel Uxmal
Uxmal Hacienda Hotel
Hacienda Uxmal
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Uxmal Plantation & Museum staff and other travellers.
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Questions? Get answers from Hotel Hacienda Uxmal Plantation & Museum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in back are quiet”
 of 5 bubbles FoothillTravelers, 19 Feb 2017 | Read review
“Ask for Suites or Superior Rooms.”
 of 5 bubbles neelokb, 3 Feb 2017 | Read review
“Corner superior room is quiet and has beautiful windows and views”
 of 5 bubbles alisonkaplan, 24 Jan 2017 | Read review
“most rooms open up to pool area and bar”
 of 5 bubbles LBCaliforniaTraveler, 14 Jan 2017 | Read review
“All rooms seemed to be quiet and have a view of the surrounding countryside.”
 of 5 bubbles 211pamelaq, 28 Dec 2016 | Read review
5 of 5