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The Royal Suites Yucatan by Palladium

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#3 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Royal Suites Yucatan by Palladium
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2,112 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Suites Yucatan by Palladium
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Showing 1,093: English reviews
Saint Louis, Missouri
Reviewed 10 August 2014

I would like to say I am a return guest at this hotel and not part of the travel club,I have traveled and stayed at mant hotels in Cancun and the RIviera Maya but once I found this hotel I found a new home and doubt I would stay anywhere else this may be along review but I hope it...

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Helpful?
12Thank mhollensbe
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear mhollensbe, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the...

Bradley, Illinois
Reviewed 7 August 2014

My (now) husband and I travelled with a group of 35 for our wedding. Most oof our guests were booked in the white sand section, however those of us in royal suites found ourselves without a/c for the first few nights. Reception was not very helpful at first, but then we talked with the manager, Aurora, and she was great!...

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5Thank Megan V
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Megan V, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if...

Antelope, California
Reviewed 4 August 2014

This was our 3rd or 4th trip to the Royal Suites. We have visited Mexico Palladium resorts 5 times. As usual the staff was great. Most of them remembered us (that could be a good thing or a bad thing). We were upgraded and received a wonderful anniversary present. Rose petals, champagne, choc covered strawberries. We had most meals at...

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4Thank lisaji
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear lisaji, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the...

West Babylon, New York
Reviewed 29 July 2014 via mobile

Let me start by saying that my now husband (we are on our honeymoon) and I have been to this palladium complex 3 times before and wanted to spend our honeymoon in the place where we took our first vacation together. We are not brats, we are not in the least bit condescending; we are humble and easy to please....

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Helpful?
23Thank caribe_chic
Antonio P, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Caribe_chic, I am really sorry that your stay in our resort has been a disappointing experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’...

Chicago
Reviewed 29 July 2014

Let's start with the positives. Nearly every server we encountered was friendly and helpful. The food is just average. The buffets have great variety and the items are fresh. There should be more top shelf liquor. Particularly vodkas (Smirnoff triple distilled was at the high end of their offerings). They could also offer DeKuyper mixers. The biggest problems are the...

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8Thank AlanandAmber
Antonio P, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear AlanandAmber, Thank you for your good comments about our facilities, services and staff. We are working every day to improve our facilities and the quality of service that we provide to our clients. Concerning the air conditioning breakdown, we are happy that it could be finally solved and we have everything working now, we are very sorry because we...

Alexandria, Virginia
Reviewed 28 July 2014

The resort is gorgeous and the maid staff, restaurant and bar staff were so nice, helpful and hospitable. I wish I could say the same for the reception at the royal suites. I stayed in a beautiful room but my whole stay I was without air conditioning which was miserable in the Mexican heat. I was sweaty every night and...

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Helpful?
4Thank Jasmine B
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jasmine B, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact the case of air conditioning already was solved. Thanks again and please let us know if there...

Chesapeake, Virginia
Reviewed 28 July 2014

The place is beautiful, but we have been without air in our room for 4 out of 5 days. The entire place is a sauna, you can not enjoy a meal anywhere. The food is ok. Could handle the bad food fs we were eating in comfortable surroundings. There has been no explanation for air problem and the Royal Suites...

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Helpful?
6Thank Melissa C
Antonio P, Gerente at The Royal Suites Yucatan by Palladium, responded to this review

Dear Melissa C, We deeply regret the very negative impression you had about your stay with us, since one of our purposes as a hotel chain, is to exceed the expectations of our guests, always committed to reaching excellent standards in our services and providing the highest quality and of course, ensure that our guests have an outstanding experience in...

Copenhagen, Denmark
Reviewed 23 July 2014

With all the choice of resorts, we decided to split our two week honeymoon between two resorts. The second week of honeymoon we spent in Royal Suites Yucatan after a very disappointing first week at a Secrets resort. As soon as we entered the hotel grounds, we were just blown away by the beauty of the resort. At reception, we...

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Helpful?
9Thank Clare C
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Clare, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the...

Nutley, New Jersey
Reviewed 23 July 2014

My husband and I traded our Starwood timeshare for interval international and I was able to get the Royal Suites when exploring online. We stayed between July 11-18 2014. We had great weather and a beautiful room, one bedroom in building 70. Our pretty room was kept fresh and clean with sweet towel decorations daily. A stocked mini fridge w...

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4Thank RobynCooperHenning
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Robyn , First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us...

Miramichi, Canada
Reviewed 20 July 2014

First off the girls at the front desk greeted us with a combined "Welcome home Mr. and Mrs. Clarke". and this was our first time there. The ladies at the front desk made our check in so easy. We were then escorted to our room on the 3rd floor of building 70. Isreal carried our bags to our room and...

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Helpful?
5Thank Dave-PegClarke
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Dave-PegClarke, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. Thank you again and we look forward to your next visit! Kind regards, David Calvo Assistant Manager Grand Palladium White Sand Resort...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 18,396 - ₹ 60,694 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Akumal, Riviera Maya, Mexico
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Top resorts Hotel in Akumal
#3 On the Beach Hotel in Akumal
#3 Luxury Hotel in Akumal
#3 Spa Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travellers.
255 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in the ground floor end suites in building 71. The entrance is right opposite the pool & closest to the lobby, bar and restaurant.”
alplan, 22 Apr 2017 | Read review
“Make any special requests by e-mail, ONE week prior to arrival.”
AsTheCrowesFly, 19 Apr 2017 | Read review
“Some of the rooms face North which isn't great for the hot tub on the balcony to enjoy at sun set”
ElaineJ272, 15 Apr 2017 | Read review
“Find out where the shows are and avoid rooms near there.”
canadianchris, 29 Mar 2017 | Read review
“We stayed on the upper (3rd) floor,so there is no one above us.The Royal Suites section is adults only.”
JeffreyK43, 28 Mar 2017 | Read review
5 of 5