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The Royal Suites Yucatan by Palladium

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#2 of 22 Hotels in Akumal
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GreenLeadersSilver level
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The Royal Suites Yucatan by Palladium
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1,959 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Suites Yucatan by Palladium
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Showing 1,002: English reviews
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

We spent the extra money on a Royal Mayan Suite only to be completely underwhelmed (thats an understatement) when we finally got there. The room was hot, humid, and much smaller than we expected. The bathroom was pretty awful, and the "jacuzzi" was more like a small, stained bathtub with jets that shot out some nasty looking black debris. Gross.... More 

Helpful?
2 Thank K D
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear K D, We would like to thank you for your feedback about your last holidays with us. For us is essential to know all the opinions from our guests and what we need to do to better meet their expectations, in fact we are already working in some of the observations you made. Thanks again and please let us... More 

Manchester, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 June 2014

We came here for our engagement trip and this is one of the best trip we have ever had! The hotel ground is amazing, facilities are amazing, and the staff is the BEST! The are all very friendly and they take care of you in every possible way. Living in the Royal Suites give you lots of little perks, which... More 

Helpful?
5 Thank Prissy_mk
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Prissy_mk, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. We will be happy if you decided to come... More 

Collingwood, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 June 2014

We just got back from the Royal Suites Yucatan and I must say it was everything we expected. The resort is very nice and the staff are even nicer. We were celebrating our 25th anniversary and we were very surprised to come back to our suite from Dinner and find a room full of flowers, candles, Champaign and chocolate covered... More 

Helpful?
3 Thank Emaan T
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear Emaan T, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if... More 

Beamsville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Well what can I say. Everything was just great! The staff were wonderful, helpful, and aim to please. We always feel so at home when we are there. They think of everything to make your stay a pleasant one. Yes we will be going back for a 5th visit, this time we will be bringing our 2 children. I've recommended... More 

Helpful?
1 Thank J M
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear J M, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us... More 

Gaylord, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 June 2014 via mobile

We picked this resort by the awesome reviews,and I fully agree! I don't have ONE bad thing to say about our nine day stay! We stayed in the Royal Suites in the room with the Mayan shower. It was a spectacular room! We got Advanced Open Water certified scuba diving while there, and Rudy and everyone from the dive shop... More 

Helpful?
2 Thank cycoswmn
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear cycoswmn, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More 

Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 June 2014

My husband and I returned for our 4th visit to this resort June 1-8, 2014. In the past we have enjoyed this resort very much and were looking forward to our vacation again this year. We had booked a Royal 1-Bedroom King Suite 9 months before our visit. A week prior to our vacation, I sent an email with our... More 

Helpful?
6 Thank KConn312
Antonio P, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear KConn312, I would like to thank you for your comments and feedback. For us is extremely important the opinion of our guests, in particular when knowing about the hotel, in order to enhance our offer and to exceed the expectations of our guests. Concerning the service and the situation mentioned, I feel really sorry about the impression so negative... More 

St. John's, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2014

After visiting Mexico 6 times in the past 3 years we have finally found a resort that finally impressed us enough that we would go back. The service was amazing, the staff were very accommodation and friendly, and the resort was outstanding. In the 10 days we were there I could not find one thing wrong with anything and being... More 

Helpful?
2 Thank dom870
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear dom870, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More 

indiana
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 9 June 2014

Our second visit and was still very good. Aurora Cruz was outstanding providing type of rooms requested, so many names we would like to note but forgot or stopped writing all of them, so sorry, however most service was good to great. We would like to note changes we felt were present for anyone returning if not been there last... More 

Helpful?
1 Thank sciroccokid
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear sciroccokid, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the service, so it shows us the... More 

Marietta, Georgia
Level Contributor
240 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 8 June 2014

My husband and I wanted to experience a family vacation at Grand Palladium Yucatan with our adult children and our grandson. However we also wished to return to Royal suites, for the 4th time, to focus on the two of us. Therefore, we decided to take two vacations in one trip. In the past, we arrived on Saturdays, however this... More 

Helpful?
8 Thank coberg
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear coberg, First and foremost, thank you for believing in us and for making The Royal Suites your holiday’s destination, and thanks again for the your secon report, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel... More 

Gilmer, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2014

First time on a plane and Mexico! All of the staff are excellent. Would recommend Royal Suites Yucatan by Palladium to everyone. This wonderful paradise is gorgeous, well kept and the staff go out of their way to make sure you are treated like royalty. Ready to go back!!!

Helpful?
2 Thank mumzy75644
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review

Dear mumzy75644, First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met. Thanks again and please let us know if there... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 22,228 - ₹ 62,185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Akumal, Riviera Maya, Mexico
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Top resorts Hotel in Akumal
#2 On the Beach Hotel in Akumal
#2 Luxury Hotel in Akumal
#2 Spa Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travellers.
219 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If walking upstairs is not an issue for you, choose upper floors”
 of 5 bubbles 352tatianag, 28 Nov 2016 | Read review
“in the Royal Suites Adult only get a room with hot tub not the room on water with canoe. useless and they tip so easy.”
 of 5 bubbles M9318ZDericd, 21 Nov 2016 | Read review
“2nd floor if you have a jacuzzi room, more privacy”
 of 5 bubbles sunsa2016, 17 Nov 2016 | Read review
“Very few, if any, rooms have views of the ocean. Mayan Suites have views of the lakes.”
 of 5 bubbles 835lindac835, 14 Nov 2016 | Read review
“We stayed in a villa and it was Very private and quiet. You will be treated with a little more urgency if you stay at the Royal Suites.”
 of 5 bubbles 227jjj, 13 Nov 2016 | Read review
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