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Grand Sirenis Riviera Maya Resort

Carretera Federal Cancun - Tulum Zona Costera, Km. 256.3, Akumal 77776 Mexico
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Traveller (26755)
360
Panoramas (18)
Pool & Beach (5781)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#2 of 6 all-inclusives in Akumal
Location
Cleanliness
Service
Value
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens.
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Property amenities
Free parking
Wifi
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Lazy river
Pool with view
Pool / beach towels
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Swimup bar
Poolside bar
Diving
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Couples massage
Facial treatments
Full body massage
Makeup services
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Modern
Languages Spoken
English, French, Spanish

Location

Carretera Federal Cancun - Tulum Zona Costera, Km. 256.3, Akumal 77776 Mexico
Name/address in local language
Grand Sirenis Riviera Maya Resort
23,653Reviews6,041Q+A100Room tips
Traveller rating
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Neil L wrote a review Yesterday
Isle of Man, United Kingdom2 contributions
The staff here were excellent. We had a great time at this hotel. There is so much wildlife around. The whole place had a nice feel to it. I would recommend this resort to friends or family. Thank you to all the staff who worked so hard to make our stay so enjoyable
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Date of stay: March 2024
Value
Location
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Trip type: Travelled with family
Room Tip: A great place to learn more how to Dive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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philip wrote a review Yesterday
Ipswich, United Kingdom2 contributions
A great 11 days just chilling at this large but homely resort. Room was perfect with plenty of space. Many thanks to Edwin Kau Caamal for keeping it clean and tidy. We managed to book a la carte restaurants each evening and (somehow) had three lovely meals at the newly opened Peruvian restaurant. Jesus and his team run it fantastically and the food is excellent. Spent most days lounging by the quiet pool but were well served by the bar staff!! Also thanks to the local TUI team for helping organise trips which my wife could do. We had a brilliant day at Coba seeing Mayan ruins and culture.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tara B wrote a review 17 Mar
Stettler, Canada4 contributions
Amazing resort! This is the second time I’ve been to the Grand Sirenis and it did not disappoint! Amazing food selection. Beautiful clean rooms. Helpful friendly staff. Can’t say enough good things about this resort. It’s absolutely beautiful.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ryan wrote a review 17 Mar
3 contributions1 helpful vote
Pre Holiday Changes in prices from information booklets: During the planning of the wedding, we were referred to a company called Dezibel by the hotel. Dezibel sent us a brochure of their products with their prices. When we asked for an invoice for items for the wedding, they were substantially different from the prices in their brochure. It is incredibly disappointing that this is something which the hotel both advises and backs. Upgrading our luggage: When we came to check in the day before the holiday, the option to upgrade our luggage allowance had been removed. After speaking to a customer advisor in the TUI shop, they told me that this option gets removed 24 hours before take-off, something which we did not get told when booking the holiday, meaning some of our guests had to pay the extortionate prices at the airport for extra luggage. However, the information provided by the customer advisor in the TUI shop was not correct because some of our guests were able to add the extra luggage the night before the flight. When they informed us that they were able to add the luggage, we attempted to add extra luggage prior to checking in but the app would not allow us, this was a fault with the app as it was allowing some people to add the luggage but not others. In-flight entertainment: During both the outbound and the inbound flight I was sat in the exact same seat, I paid for this seat when I made the original booking. On the way out to Mexico the screen was not working, the flight attendants were made aware of this numerous times but could only tell me they had reset it. On the inbound flight back to Newcastle, the screen was still not working, nor was the charging port attached to the screen, again no solution other than one attempt to reset the screen. No offer of another seat was given on either occasion. During the holiday Accommodation Concerns: The room I was assigned was not up to the standards I expected. The air conditioning didn’t work correctly in the first room and the door couldn’t be securely locked, as well as plugs and switches hanging off the walls. The second room we were moved into, the air-conditioning again did not work. We were finally, after 2 days, moved into a room where the basic functions worked. This meant that the first 2 days of our holiday were trying to get a room with the basic functions we had paid for. Being moved from the pool area: On one of the days, both myself and my 28 guests were told we had to move from the pool area within 1 hour due to a sunset dinner happening for premium members. However, 5 minutes later the staff came and moved us on. This is completely unacceptable as we had all paid a lot of money to be able to use the resort as any other paying customer. Some of our group were not present at the time of moving so other people had to move their stuff. Inadequate Customer Service: The resort management team displayed a disinterested and unhelpful attitude throughout my stay. Requests for assistance were often met with delays and unprofessional behaviour, with no willingness to come to a helpful solution. This negatively impacted my experience and left me feeling unwelcome and unvalued as a customer. Changes in invoice prices and deposit amount: On paying the final amount of the wedding, I realised that the deposit of 10,000 Mexican Pesos we had already paid had been changed to 9,331. On questioning, we were told that this was due to the exchange rate. No other prices changed on the invoice. This increased the remaining balance we needed to pay for the wedding and frustratingly we had to pay this for the wedding to go ahead. Something we had previously paid for, had now been changed and a further payment of the same payment had to be made. We were at no point in any communications made aware that this could be done. When we questioned the wedding planner, she said this was sent by the hotel's finance team and she acknowledged that we had never been made aware that the price could change on the invoice. This is something which I might potentially look further into. On the wedding day Upgraded room was just the same as our room: Due to being moved rooms 2 times on the first 2 days of our holiday, the hotel offered us an upgraded room to get ready in on the wedding day. I got a message from the TUI wedding coordinator on the app saying I should go to reception the day before. When I got to reception, they told me I had to go back at 09:00 the next morning. On speaking to reception, they would not tell me any details of the room, which created extra stress as both the wedding coordinator and the photographer needed to know these details. Another member of staff at reception told me it was the Presidential Suite. When I spoke to reception again that afternoon and they claimed they had no record of us getting an additional room on the wedding day (even though I had the conversation with them that morning). I went back to reception and spoke to a supervisor, they told me I would be given a normal room, the same as the one we already had and it would be from 09:00 in the morning until 11:00. Which was completely unacceptable. After complaining to both the hotel and the TUI wedding rep, they agreed to give us the room until 16:00 and then for the night. The lack of communication and the poor service from the reception staff left me feeling extremely stressed on my wedding day. In the end, I declined the room as it would cause more of an inconvenience having to move everything we needed for the wedding 3 blocks away, for what was the exact same room we already had. A complete insult and nothing in terms of compensation. Inadequate location set up: I arrived at the wedding location 30 minutes prior to the allocated time to ensure everything was set up. However, I was incredibly disappointed in how the set-up was being carried out and how the location looked. I was met with what was ½ a wedding venue and ½ a wedding reception. The tables for the evening reception were ½ set up in the rear. The BBQ for the food was set up down the side of the seats where the guests were meant to be sat, and where the bride was meant to walk down the side of, leaving a tiny amount of space. I was incredibly disappointed with how it was set up for what was meant to be our perfect day. As a result of this, myself and the groomsmen had to assist in the set up the venue, please see details below. The groomsmen had to reset the venue up: As a result of the horrendous set-up and not many staff around, both the groomsmen and I had to help move the tables. We needed to re-align all the chairs and finish off the set-up. We also had to finish putting the favours on all of the seats as this had not been done. This should have been completed prior to my arrival, if we had not done this, the wedding would not have been set up in time for the bride arriving and would have completely ruined the wedding. The wedding was late in starting: Due to the photographer running slightly late (due to the weather) and the set-up being all wrong, the wedding started later than planned. Which led to the next problem. Canapés were not served: After the wedding ceremony we had 30 minutes of toast and canapés. The prosecco was served with the canapés left on the side. We had to move down to the beach for photos. During this time guests asked if it was possible to have the canapés, which they were told they were not allowed because it was outside of the time for them (16:30-17:00). The canapés for 30 people were completely untouched and not offered at any point, then were removed during the upgraded drinks hour. Cocktail hour was slow: We paid an additional charge to upgrade to a cocktail hour so guests could get drinks whilst we were getting photographs and waiting for the reception to begin. During this cocktail hour, guests of the wedding were not allowed to go to the bar to get a drink as the reception was being set up, we were not told this would be the case when we paid for the additional hour. The waiter was taking orders in 2’s or 3’s, taking a long time for guests to get a drink, some guests got drinks they did not order or want. Within the hour, most guests only got 1 drink. Some guests, including myself and the bride, did not even get one drink due to the service being so slow. Breach of contract: When we arrived we signed a contract to say we did not give consent to the hotel using our photos on any of their social media platforms. In the month after the wedding, our photos were posted on the grand Sirenis' social Instagram. After admitting the hotel was in the wrong they offered to take the photos down. It is clear that this hotel does not follow any standard law or value the customers. They have shown no remorse for their poor practices and shocking customer care. Please do not fall into the same trap.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Do not get married here, it' not worth the stress. The only element which was worth the money...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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California1 contribution
+1
It was our first (and not the last) visit to Grand Sirenis, Rivera Maya. This all-inclusive resort is sprawling, with a lavish jungle and tropical feel to it. The property is huge, so if you enjoy exploring, you'll find hidden shortcuts and secret nature trails, and discover an abundance of wildlife like monkeys, herds of coati, sereques (like little capibaras), iguanas, raccoons, birds of all sorts, and dolphins (complimentary shows every day at the resort). Please, don't feed the animals! It's tempting, but they might fight over the food and can hurt each other. Shuttle carts run throughout the day and into the night that you can hop on and off from (e.g. for people with mobility issues). The Spa is worth checking out too! We did the hydro circuit, with wet and dry saunas, aromatherapy showers, and a bunch of hydro massages. And yes, the resort has a Lazy River (one of the best, in our opinion!)! There is fun entertainment nightly in the open-air theater and several bars with live/DJ music and dancing. During the day, you can stuff your face at the beach shacks with burgers, tacos, hot dogs, fruits, and drinks. Don't miss the ice cream parlor, a pizza joint, and a fabulous coffee shop. The beach area has plenty of sunbeds, palapas, and hammocks, overlooking a lagoon and the ruins of the Mayan Xaac Temple. Our room was huge and sparkly clean, with a very comfy bed; the bathroom had a jet spa, and rain head shower. The A/C worked wonderfully, and the room has a coffee pot and mini fridge (restocked daily)! A couple of lowlights (sort of): Despite the school of fishes, swimming by our feet in the lagoon, snorkeling was not exciting, and the beach was rocky. Most likely, we'll do a half-day snorkeling tour next time. The buffet area needs a cosmetic uplift, the all-inclusive room service is limited, and the pillows are too small. The a-la-carte restaurant booking app is wonky -- so just talk to Staff, like your concierge. None of these are deal breakers for us, though. Finally, our sincere thanks to the welcoming hard-working resort staff that made our stay even more special! From our concierges to entertainers, bartenders, housekeeping staff, Edgar (the resort manager), and, of course, Alejandro (we are still sorry for missing our dinner at the Japanese restaurant :-)). We are inspired to write a feature article on our travel blog, so stay tuned! And, we are most definitely coming back!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chelsea P wrote a review 16 Mar
1 contribution
Hernan was awesome, helped us with large reservation. So great and kind. Really welcoming concierge and helped with everything, answered all our questions. We booked with a wedding group and Hernan was so helpful! Highly recommend taking time to see him!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Carly C wrote a review 16 Mar
2 contributions2 helpful votes
The kids club was phenomenal. The staff (Litsy, Mary, Andy and Elia) were so warm and welcoming and great with the kids. The activities had great variety and an opportunity for the kids to get out of the sun and rest for awhile and also to all have fun together in the lazy river and in the Waterpark. Our kids kept begging to go back each day. I would absolutely recommend trusting them with your kids-it was the highlight of our kids trip. The activities they engaged the kids with at night were also fantastic and amazing memories for all of us. There was such a variety of things to do at the resort. Lively and fun pools, relaxing pools, amazing and diverse beach area, the best snorkeling off of a resort we ever had, great nature trails to private beaches and lagoons, bike trails and more. We would highly recommend coming back here for family's, couples or groups of friends alike.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: We always found a beach chair in the shade, plenty of towels and never a long wait at a bar....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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mllroch wrote a review 15 Mar
2 contributions
Bar man Hugo and bar lady gruselda absolutely fabulous and very quick with service always smiling Great service and very friendly Always friendly no matter what time of day and always ready for a chat and a laugh. Great place to be also Jose at consierge along with Emma.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Josue Santos, Other at Grand Sirenis Riviera Maya Resort
Responded 3 days ago
Dear mllroch, Thank you for your glowing review of our bar staff at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that Hugo, Gruselda, Jose, and Emma provided you with exceptional service and left such a positive impression. Your kind words regarding their friendliness and efficiency are truly appreciated. We will be sure to pass on your compliments to them. It is our pleasure to create memorable experiences for our guests, and we look forward to welcoming you back soon. Warm regards, Monica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire McDougall wrote a review 15 Mar
Barnsley, United Kingdom27 contributions3 helpful votes
Fantastic hotel and super friendly staff. The entertainment staff were superb especially Julio who went above and beyond to make the holiday special. Would definitely recommend and I shall be visiting again in the future Great place to vacation
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Josue Santos, Other at Grand Sirenis Riviera Maya Resort
Responded 3 days ago
Dear Claireblue1, Thank you for your glowing review of Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you had a fantastic experience, and that our staff, particularly Julio, exceeded your expectations. Your recommendation means a lot to us, and we cannot wait to welcome you back for another superb vacation in the future. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know. Warm regards, Mónica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dawn R wrote a review 15 Mar
Cambridge, Canada2 contributions
+1
The resort is amazing! The resort was so clean and all of our meals were delicious ! We were so impressed with the friendly and courteous staff, especially Aurora at the Bayou restaurant!!!! She was our favourite server for breakfast, always made us smile and feel welcome!! Thank you Aurora!!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Josue Santos, Other at Grand Sirenis Riviera Maya Resort
Responded 4 days ago
Dear scenicview3, Thank your for sharing your glowing review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praising comments on the outstanding service of our staff. It warms our hearts to know that Aurora's personality brightened your holiday. We truly value your kind words on her friendliness and courteous demeanor. Ensuring a warm and welcoming atmosphere for all our guests is our top priority and we take pride in creating a memorable experience for you. Finally, we eagerly await your return with open arms, ready to provide you with another wonderful experience. Kind regards, Monica Garcia Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹19,068 - ₹27,359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sirenis riviera maya hotel akumal, grand sirenis riviera maya hotel and spa, grand sirenis riviera maya akumal, grand sirenis mayan beach, grand sirenis mexico, gran sirenis, sirenis riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
948
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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GRAND SIRENIS RIVIERA MAYA RESORT (Akumal, Mexico) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Grand Sirenis Riviera Maya Resort
Which popular attractions are close to Grand Sirenis Riviera Maya Resort?
Nearby attractions include Akumal Beach (4.1 km), Mayamar (5.7 km), and Aktun Chen (6.3 km).
What are some of the property amenities at Grand Sirenis Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Sirenis Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Grand Sirenis Riviera Maya Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Sirenis Riviera Maya Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Sirenis Riviera Maya Resort?
Conveniently located restaurants include Taverna Akumal, Chic Cabaret & Restaurant, and Xalmar Beach Club.
Are there opportunities to exercise at Grand Sirenis Riviera Maya Resort?
Yes, guests have access to a fitness centre, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Sirenis Riviera Maya Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Grand Sirenis Riviera Maya Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Riviera Maya Resort have any great views?
Yes, guests often enjoy the ocean view available here.