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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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10,700 Reviews from our TripAdvisor Community

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Showing 8,659: English reviews
Start your review of Grand Sirenis Riviera Maya Resort & Spa
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Reviewed yesterday NEWvia mobile

My wife and I just returned from our 6th visit to Grand Sirenis Riviera Maya on Feb. 23, 2017. We thoroughly enjoyed our visit to the resort and as always, were impressed with the improvements to the property. Among this year's highlights is the new Skybar on the terrace above the a la carte restaurants. With live music starting after...

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Thank Dan M
Ottawa, Canada
Reviewed yesterday NEW

This was our 2nd time at the Grand Sirenis Mayan Beach. We returned because last year we (my wife and I and my brother and his wife) had such a great time. CHECK IN/OUT Check in went off without a hitch but there was no welcome cocktail or cool towel upon arrival. Check out went well. If you are an...

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2Thank sboutet1952
Ontario, Canada
Reviewed 2 days ago NEW

The food was very good, except for the Mexican restaurant. Most of the staff were friendly. Daniel and Checo were the best concierges I have ever had. They were very friendly and made an effort to chat with everyone.

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3Thank Danielle S
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Danielle S, On behalf of all our team, I would like to thank you for considering Grand Sirenis Riviera Maya your holiday’s destination and giving us the opportunity to be a little part of your memories. I am glad to know that you enjoyed so much your stay in our resort, especially having the opportunity to experience the wide...

Tecumseh, Canada
Reviewed 2 days ago NEW

We were amazed with our room It was very spacious and clean The bathroom was amazing The shower was very nice and it had jets for massaging all the way down the wall which was very relaxing. The jetted tub is meant for 2 comfortably. The only complaint we had was that we paid 400 dollars extra for ocean view...

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2Thank hockeymomwebb
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi hockeymomwebb, I would first of all like to thank you for taking a moment of your valuable time to share your comments with us and the TripAdvisor community about your previous experience at Grand Sirenis Riviera Maya Resort & Spa. It is very rewarding to read how much you loved your room with all its amenities; our meals and...

Michigan
Reviewed 3 days ago NEW

first of all, congratulations and good luck to alain and jonathon on their promotions. our new concierge.ernesto, got us settled-in. we saw old friends Karen at the beach and pool areas, Ramon Renteria in the main buffet, and isuey in the members lounge(good luck in the DR). the shuttle drivers elio, angel, and camilo were lots of fun. thanks to...

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1Thank cougarr66
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi cougarr66, In the name of all Grand Sirenis, receive my most sincere appreciation for your loyalty to our chain. I enjoyed reading your feedback and am happy you had a great vacation at our Riviera Maya Resort & Spa. It is very rewarding to read this kind of reviews, even more knowing that time after time you keep enjoying...

Winnipeg, Canada
Reviewed 3 days ago NEW

We just got back and have to say the experience was amazing. We were pampered and treated like good friends of the staff the way they took care of us. One notable mention was Ramon Renteria, a waiter at the main buffet. We happened to sit in his section the first night and he was so friendly and professional we...

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3Thank madethistopost
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi madethistopost, Many thanks for sharing your feedback with future travelers about your recent experience at Grand Sirenis Riviera Maya. It is very pleasant to know that you enjoyed our beautiful resort with all of our facilities and services, including the large variety of meals we offer at the main Buffet for your holiday enjoyment. I am also very happy...

London, United Kingdom
Reviewed 3 days ago NEWvia mobile

No real faults to this hotel. Rooms were clean comfortable and the spa bath is a lovely extra Food was very good with extra Italian, Mediterranean, Brazilian, fish, steak, Japanese and Thai restaurants that you can choose 3 times a week so book early in your holiday to break up your meal places Drinks in particular the cocktails were great...

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1Thank Paul C
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Paul C, Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and am happy you had a great vacation at Grand Sirenis Riviera Maya. It is very rewarding to read how much you liked the cleanliness of your room with all its amenities, as well as our pools, beach and the large variety of...

Winnipeg, Canada
Reviewed 4 days ago NEW

Myself and girlfriend stayed Feb 12-19/17 and enjoyed every bit of everything this resort had to offer. The buffet's had plenty of variety, with theme nights during the week to keep things fresh. The a'la cart's exceeded my expectations serving great options, well prepared and tasty. The grounds of this resort provide outstanding beauty with lush jungle everywhere you look....

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7Thank wantonishin
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi wantonishin, I would like to thank you, on behalf of every employee at Grand Sirenis Riviera Maya. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Trip advisor community. I am happy to know that you had the chance to enjoy the beauty of our beach...

Barnsley, United Kingdom
Reviewed 5 days ago NEWvia mobile

What can we say about the girls in the kids club. AMAZING!!!!! From 10am to 5pm there are arts and crafts, a pool that is fenced off, computer console and even trips to the dolphins all with no extra cost. They work all day then out again for mini disco every night with the same enthusiasm. My son never wants...

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7Thank Rachel R
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Rachel R, I am grateful for your previous review, it is really important for us to receive positive feedback as yours and I am glad to know that we exceeded your expectations during your recent stay at Grand Sirenis Riviera Maya. It is very rewarding to know how much your son enjoyed the excellent service and attention from our...

Reviewed 5 days ago NEW

I will start off by saying that this resort is huge. And in it being so big it is definitely lacking character. I've been in Mexico many times and this one by far is the one with the least amount of Mexican flavour. Overall this was a good trip. Travel time between the airport and the hotel is about an...

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5Thank Amy F
Grandrivieramaya, Assistant Manager at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hi Amy F, I would like to thank you for the positive review you have published on Trip Advisor about your recent stay at Grand Sirenis Riviera Maya. It is really important for us to receive feedback as yours and I am glad to know that you had a wonderful time making use of most of our services and facilities,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 13,304 - ₹ 39,778 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com and Evoline ltd so you can book your Grand Sirenis Riviera Maya Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Top resorts Hotel in Akumal
#10 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Family Hotel in Akumal
#10 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,480 questions
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Newcastle upon Tyne, United Kingdom
8 months ago

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Questions? Get answers from Grand Sirenis Riviera Maya Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was quiet and we were at 1838 and a good location but no ocean view they say it is but noway don't pay the extra money”
 of 5 bubbles hockeymomwebb, 25 Feb 2017 | Read review
“top floors quieter.”
 of 5 bubbles cougarr66, 24 Feb 2017 | Read review
“We stayed in building 22... decent walk to one of the pools with an ice cream bar.”
 of 5 bubbles Miszty13, 21 Feb 2017 | Read review
“Insist on being on the 2nd or 3rd floors!”
 of 5 bubbles JMDB999, 21 Feb 2017 | Read review
“If you want a quieter room, ask the Receptionists at check-in.”
 of 5 bubbles Claire_Summers, 20 Feb 2017 | Read review
5 of 5