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Grand Palladium White Sand Resort & Spa

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#9 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,569 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium White Sand Resort & Spa
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Showing 1,531: English reviews
Green Bay
Reviewed 22 February 2011

We returned from the White Sands Resort on February 3, 2011. We have never been out of the USA before and were a little nervous about traveling. This resort is absolutely beautiful and the staff is wonderful. We enjoyed many of the fine dining restaurants and never had to wait more than 15 minutes. We sent in an email request...

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Helpful?
1Thank tammythyes
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest, Thank you very much for your friendly review. We are very pleased to have made your stay a special and memorable one! It makes us happy to know that you had a wonderful vacation and we were able to live up your expectations! Thank you for sharing. Your home away from home awaits you next time you are...

Medicine Hat, Canada
Reviewed 22 February 2011

My wife, myself and another couple spent one week at the Grand Palladium White Sands in Akumal recently. We were very impressed with the grounds at this very large resort. We found the first couple of days were somewhat confusing while trying to find where everything was located. We talked to several other people staying there and found that they...

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Helpful?
Thank GeoTheo77
Rivieraywhitesand, Resident Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Thank you Geotheo77 for your review. We will take into account your comments about the navigating around the resort. One of the best points about our resort is that it's located in the middle of the jungle so we have ecological pads that work as shortcuts to the lobbys or rooms and where you can enjoy the mayan flora and...

Chilliwack, Canada
Reviewed 19 February 2011

This hotel was so clean it became annoying that every time I needed a public washroom it was being cleaned! I was amazed at the cleanliness. If you have trouble walking, this is not the place for you. Located over a large area with interconnecting roadways and many paths, the grounds are lovely. You get to see strange animals birds...

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Helpful?
Thank NotsofrozenNorth
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest, First of all, we want to thank you for choosing us as you holiday provider. Thank you also for sharing your excellent experience at the Grand Palladium White Sand Resort & Spa. We are delighted to know that we were able to exceed your expectations. We are beyond thrilled when our guests have a fantastic experience with us....

kincaid, il
Reviewed 17 February 2011

We,my husband, son(18) daughter(19) and myself spent a wk there in April. It was unseasonably rainy and during the volcano eruption that stopped air traffic. The hotel was booked to the max becauseof the volcano (no flights going out and some already arriving) We stayed in the Royal Section (highly recommended if you like special treatment) and the kids stayed...

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Helpful?
Thank sunnysearcher
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest Awesome! Sounds like you had a splendid trip here at Grand Palladium Resort & Spa. We have succeeded providing a memorable vacation. Thank you for your feedback. This information has let us know during the years to know what we are excelling in and what we need to work on and we can proudly show a new development...

Thunder Bay, Canada
Reviewed 15 February 2011

I won't write a lengthy review but this trip over exceeded our expectations! We were amazed at how beautiful our Junior Suite was, how friendly the staff were, how great the food in the buffet as well as the a la carte restaurants were. We used a personal transport system called AGI which picked us up at the airport with...

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Helpful?
Thank shelleydk64
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest, Thank you for your nice feedback regarding your stay at the Grand Palladium White Sand Resort & Spa We are delighted to note that you had a pleasant experience on our lovely resort years ago. It’s always a pleasure when our guests have a wonderful time with us. We appreciate your kind tone and look very forward to...

Kelowna, Canada
Reviewed 15 February 2011

We had 2 great weeks at the White Sands.The resort grounds are so beautiful.We loved the gorgeous flowers and variety of plants.We really enjoyed all the birds and wildlife throughout the resort.Signs are posted not to feed the critters but we could not resist as they were so comical to watch.Be prepared for lots of walking so bring good walking...

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Helpful?
Thank Pat01022011
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest, Thank you very much for your friendly review. We are very pleased to have made your stay a special and memorable one! It makes us happy to know that you had a wonderful vacation and we were able to live up your expectations! Thank you for sharing. Your home away from home awaits you next time you are...

Utica, Michigan
Reviewed 13 February 2011

One of the best hotels ive stayed in. They have something for everyone here. The staff is so friendly and always eager to help. Our room was great. It had a jacuzzi tub outside of the bathroom, which was kind of cool. The grounds were full of wildlife. Be sure to look up at the ceilings where the restaurants and...

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Helpful?
1Thank Sarbis86
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest, First of all, we want to thank you for choosing us as you holiday provider. Thank you also for sharing your excellent experience at the Grand Palladium White Sand Resort & Spa. We are delighted to know that we were able to exceed your expectations. We are beyond thrilled when our guests have a fantastic experience with us....

Manchester, United Kingdom
Reviewed 12 February 2011

I had sent my request in for White Sands 57 - 59, non-smoking, king bed. I got villa 56 smoking which in their defence didn't smell of smoke. First impression was very good, nice clean room, there was a towel animal on the bed and closed concept bathroom, which was the important part, and why anyone would want that huge...

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Helpful?
Thank Fiona B
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest Awesome! Sounds like you had a splendid trip here at Grand Palladium Resort & Spa. We have succeeded providing a memorable vacation. Thank you for your feedback. This information has let us know during the years to know what we are excelling in and what we need to work on and we can proudly show a new development...

Edmonton, Canada
Reviewed 11 February 2011

It burns us that we pay thousands of dollars to go to a resort like this just to be ripped off at every turn. All literature we received from our travel agent stated the Mexican government does not want to accept American currency and the purchase of Pesos is recommended. What a joke, everything is priced in US dollars, the...

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Helpful?
Thank cbrooks40
Rivieraywhitesand, Resident Manager at Grand Palladium White Sand Resort & Spa, responded to this review

Thank you cbrooks40 for your comments. In relation with your comments about the currency and purchase in pesos, I'm sorry if you were given a wrong information before arriving to Mexico. As a touristic place, dollars and euros are always welcome, so I don't know why your travel agent could say that. In fact in our Hotel although it's all...

Sunbury, Ohio
Reviewed 9 February 2011

We travel extensively in the US, Europe, Central and South America, etc and were pleasantly surprised with our experience at the Grand Palladium in Mexico. Elsa, Vanessa, Paula, Ceidi, and Ana from the kids club did an amazing job with our children who are 9 and 10 years old. Four out of the seven nights, are children were characters in...

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Helpful?
Thank Michele1111
DtorAdjunto, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Guest, Thank you for your nice feedback regarding your stay at the Grand Palladium White Sand Resort & Spa We are delighted to note that you had a pleasant experience on our lovely resort years ago. It’s always a pleasure when our guests have a wonderful time with us. We appreciate your kind tone and look very forward to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 16,869 - ₹ 53,498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#7 Top resorts Hotel in Akumal
#8 Spa Hotel in Akumal
#8 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travellers.
197 questions
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Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“White Sand buildings 54 or 56 are good. Pick the third floor”
 of 5 bubbles Joe_Ursano, 20 Feb 2017 | Read review
“Check out a map of the resort before you book. It would help you decide which section to be in”
 of 5 bubbles S7321OEmaryd, 17 Feb 2017 | Read review
“We had a room near the beach and they are quiet. It was on the ground floor and we nevery had a problem with noise”
 of 5 bubbles jennifernW105MT, 15 Feb 2017 | Read review
“We stayed in the White Sands # 5200 close to the lobby and gym”
 of 5 bubbles warrendb2017, 13 Feb 2017 | Read review
“Rooms in building 57 where close to the pool.”
 of 5 bubbles tmh2017, 12 Feb 2017 | Read review
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