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Grand Palladium White Sand Resort & Spa

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#9 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
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2,566 Reviews from our TripAdvisor Community

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Showing 1,530: English reviews
Reviewed 3 days ago NEW

Just got back from our first time at this beautiful resort. We had an absolutely amazing time!!! Even though the resort is very spread out, there were plenty of shuttles to take you from place to place or if you wanted to walk it wasn't too bad. The food was fantastic. Be sure to make a reservation for the hibachi...

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Helpful?
1Thank Mary d
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Mary d, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel pampered and well attended during their stay, and we are thrilled to know you enjoyed your experience Between spending time on the beach, to watching the incredible shows at night entertainment, to enjoying the spectacular massages in Zentropía...

West Kelowna, Canada
Reviewed 5 days ago NEW

The staff are excellent and friendly. Our favorite bar is the Colonial. Ricardo, Santiago, and Manuel are the best! Ricardo has eyes in the back of his head making sure that our drinks are never empty. Santiago is awesome and fast as well. He is always friendly and willing to help me with my Spanish. Manuel the little guy with...

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Helpful?
Thank 40tammy
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear 40tammy, Thank you for the wonderful comments regarding your recent stay. Our staff is the basis of what makes Grand Palladium White Sand Resort & Spa special. It’s wonderful to know that their genuine dedication and effortless kindness was so obvious during your stay, so much that they exceeded your wildest expectations. We will let the people you’ve mentioned...

Reviewed 5 days ago NEW

This was an amazing resort. The food was excellent and exceeded my expectations, even the buffet. The rooms were clean and beautiful. The pool was amazing. The only bad thing was the beach had lots of coral and was hard to swim.

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Helpful?
Thank Jennifer n
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Jennifer n, It was a real pleasure to read your review, we appreciate the time that you took of your day to write this impressive comments about all the aspects of your stay, aspects that you loved and enjoyed while staying at Grand Palladium White Sand Resort & Spa. We pride ourselves on the service we provide our guests,...

Halifax, Canada
Reviewed 6 days ago NEW

In December, 2016, my family (14 people in total, ranging in age from 1 year - 77 years) travelled to Mexico to vacation for a week. Below is an overview of our experiences at Grand Palladium White Sand Resort and Spa. Pick up at airport – our transfer from the airport to the resort was smooth and easy. We found...

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Helpful?
1Thank lh172017
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Ourlittlefamily0f3, Thank you for taking the time to send us your comments, it is a great honor that you selected Grand Palladium White Sand Resort & Spa to spend your Pre-Christmas vacations at the Riviera Maya. We are very pleased that you have found the pools, beach, grounds and facilities in general to be most pleasant and enjoyable, as...

Surrey, Canada
Reviewed 1 week ago

Our second time to this resort. We love the layout of the whole resort ,we love walking and using the gym facilities as well ! The staff was very friendly and helpful, We enjoyed all of the restaurants ,The Thai and the seafood were our favourites !! lots of options for entertainment,There are two lobbies at night with theater shows...

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Helpful?
3Thank warrendb2017
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear warrendb2017, First of all, thank you for your trust and for returning to our beautiful paradise, we are so happy that you enjoyed your stay so much the first time you were here, that you came back to recall all those incredible moments. On behalf of all the Grand Palladium White Sand Family, we thank you for highlighting all...

Reviewed 1 week ago via mobile

Great week especially enjoyed the band conclasse , they were very talented and made it fun. Enjoyed the spa area very much. The beach was great, not much to see snorkeling , water was very warm for feb , plenty of beach furniture, the pools were also warm and enjoyed the service. We been to many resorts but this rises...

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Helpful?
Thank Tom T
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Tom T, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel pampered and well attended during their stay, and we are thrilled to know you enjoyed your experience at Grand Palladium White Sand. It is amazing to hear that you are one of the many incredible fans that love...

Neenah, Wisconsin
Reviewed 1 week ago

Our second trip was as great as our first trip. There was always activities you could participate in or just sit back, relax and watch. They offer a many different dining options, including a buffet, that offered many different types of food for the healthy to not so healthy eaters. The chef's in the specialty restaurants will cater to your...

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Helpful?
Thank tmh2017
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear tmh2017, Thank you for taking the time to post such a great review about your recent experience at Grand Palladium White Sand Resort & Spa. We are very happy to welcome return guest every year, and especially like to hear about the wonderful time they have when visiting us at our Riviera Maya destination. Thank you for your feedback,...

Manitowoc, Wisconsin
Reviewed 1 week ago

Our second visit to White Sands was again a great experience. The rooms are always spacious and relaxing. Some reviewers talk about damp but the area has high humidity and you are bound to have some in your room. Staff is wonderful and always ready to accommodate your needs. A better understanding of the restaurant requirements would be in order....

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Helpful?
Thank Lou Ann M
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Lou Ann M, Thank you for your kind words about our resort Grand Palladium White Sand and staff, very much appreciated. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful, especially with our faithful customers that give us the pleasure to welcome them...

Jersey
Reviewed 1 week ago

my wife and I spent a week here and stayed at white sands (there are four hotels in this resort). Overall we were happy with the hotel and the facilities. It's a fairly large resort and there are always plenty of buggies to help you get around at all hours. Restaurants: you can use any restaurant in the resort. We...

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Helpful?
Thank ballyJersey
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear ballyJersey, First and foremost, thank you for your comments about your holidays in our Grand Palladium White Sand Resort & Spa and for taking the time to share your observations. About the situations that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where...

Pittsburgh, Pennsylvania
Reviewed 1 week ago

My wife and I stayed at this resort for our honeymoon, and we had a great experience. Our room was relaxing and comfortable, the staff was friendly and helpful, and the food and drinks were delicious. One of our favorite parts of our trip was the events that the People of Palladium held in the afternoons. We enjoyed salsa and...

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Helpful?
Thank John B
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear John B, It really sounds like you and your wife had a splendid trip here at Grand Palladium White Sand Resort & Spa. We have succeeded providing a memorable vacation. Thank you for taking the time to share it with us and all travelers of Trip Advisor. We think that a good Entertainment offer is very important to have...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 16,869 - ₹ 53,498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Akumal
#7 Top resorts Hotel in Akumal
#8 On the Beach Hotel in Akumal
#8 Spa Hotel in Akumal
#8 Luxury Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travellers.
196 questions
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Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out a map of the resort before you book. It would help you decide which section to be in”
 of 5 bubbles S7321OEmaryd, 17 Feb 2017 | Read review
“We had a room near the beach and they are quiet. It was on the ground floor and we nevery had a problem with noise”
 of 5 bubbles jennifernW105MT, 15 Feb 2017 | Read review
“We stayed in the White Sands # 5200 close to the lobby and gym”
 of 5 bubbles warrendb2017, 13 Feb 2017 | Read review
“Rooms in building 57 where close to the pool.”
 of 5 bubbles tmh2017, 12 Feb 2017 | Read review
“No need to upgrade to a suite, the regular rooms have plenty of space.”
 of 5 bubbles louannm262, 10 Feb 2017 | Read review
5 of 5