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Grand Bahia Principe Tulum

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#11 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Bahia Principe Tulum
Grand Bahia Principe Tulum
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11,976 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe Tulum
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Showing 7,955: English reviews
Brighton, United Kingdom
Reviewed 26 October 2013

We stayed here for 2 weeks in october. After a very long flight and a 2 hour drive to the hotel, we were greeted with a welcome drink and were told we had been upgraded to the hacienda room. we were very pleased with this but didnt end up using the hacienda pool or bars or buffet because our room...

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Helpful?
5Thank Beth G
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Beth: First of all thank you for trusting the Bahia Principe Riviera Maya Resort. We really appreciate you taking the time to post some valuable comments about your stay. The comments and suggestions we receive from our guests are very important to maintain the quality and the service in the Bahia Principe Hotels and Resorts. Being a three hotel...

Puyallup, Washington
Reviewed 26 October 2013

This was our second time at Bahia Principe Resort in Mexico. In February we stayed in Sian Kaan (absoultely amazing, and if I stayed in Mexico again I would only stay there) and this time we stayed in Tulum. This review will be mostly about my experiences with the Privilege Club, and will be as fair as possible. Firstly, our...

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Helpful?
1Thank Kierston C
PrivilegeClub, Manager at Grand Bahia Principe Tulum, responded to this review

Dear knc333, Receive warm greetings from the Bahia Principe Privilege Club and thank you for taking the time to write this review about your experience as a Privilege Club member. While it is heartening to hear your vacations started well, we sincerely apologize for the inconveniences you endured while at Grand Bahia Principe Tulum, in regards to the dinner reservations...

Bristol, United Kingdom
Reviewed 26 October 2013

16 of us returned from Mexico yesterday and all I can say is that I won't be returning to this hotel again!! The hotel is too big, we were told that we got an upgrade from the coba hotel but it felt like a down grade. Air con in the room was shocking, told reception 3 times and they still...

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Helpful?
11Thank Kmt91
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Trip Advisor Member: First of all thank you very much for staying in the Gran Bahia Principe and taking the time to write your impressions and suggestions, to improve the service we are offering. We are very concerned to learn about your disappointing experience and are sorry to hear that we could not fulfill your expectations. Some of the...

Vancouver, Canada
Reviewed 26 October 2013

And those small details spoil the whole experience almost all the times. Let's start with PROS. 1. Friendly staff. 2. Good food, very versatile. 3. The property is well maintained. 4. The beach is generally OK and it's being cleaned and taken care of regularly. 5. Restaurants are clean and well kept, service is very good. CONS. 1. Room service...

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Helpful?
2Thank Stambo25
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Trip Advisor Member: First of all thank you very much for staying in the Gran Bahia Principe and taking the time to write your impressions and suggestions, to improve the service we are offering. We are very concerned to learn about your disappointing experience and are sorry to hear that we could not fulfill your expectations. Some of the...

Kingston-upon-Hull, United Kingdom
Reviewed 25 October 2013

We arrived in the hotel after a long 10 hour flight to be greeted with a fantastic staff and told we had been upgraded to hacienda side of the complex. Room was near the diamond bar, pool area and resturant. We ate at the main buffet and was overwhelmed at the choices of food. Early night and woke up to...

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Helpful?
3Thank nix1983
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Trip Advisor member: Thank you very much for your valuable comments on Trip Advisor and for choosing Bahia Principe Riviera Maya Resort for your recent stay. We feel glad to read that you have left the hotel feeling totally invigorated. Thank you for highlighting our “Club Hacienda” and the staff´s treatment. It is important for us to know that...

Calgary, Canada
Reviewed 25 October 2013

Hotel is nice and meets the expectations. Buffet is great. Value for the money - is excellent. I stayed with my family for 11 days this September. However, I rated this experience badly because we got robbed. One day we went out of this resort to go to XCARET park. Spent there all day. Came back in the evening and...

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Helpful?
10Thank Igor P
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Igor: On behalf of the Bahia Principe, I would like to thank you for taking the time to write about us. The management and staff extend our sincerest apologies for any inconveniences which you may have experienced Please be assured that we have addressed your letter to the general manager in order to take measures as we always strive...

Cheshire, England
Reviewed 25 October 2013

Like many of you, I researched this hotel prior to travel which payed off. This really is a great hotel. The resort is huge, you could spends hours walking around it. We had an amazing holiday, the staff, location and hotel are all of high quality, whilst not perhaps quite five star this hotel is a very good four and...

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Helpful?
2Thank Lee C
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Lee: We fell so happy to read that you have enjoyed yourselves and that you took the opportunity to admire the natural surroundings and wild life. It is nice to know that you have enjoyed our service and the hotel facilities. Being a three hotel complex gives us the opportunity to have several options to offer to our guests....

Hutto, Texas
Reviewed 25 October 2013

I was here a little while back with my ex wife and still to this day can remeber the undfriendly bartender by the pool. My wife walked up and he looked right at her and waited on the person behind her first. Extremly rude for the price of this place. Beach was also very rocky. However I did like the...

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Helpful?
1Thank Donegal77
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Guests: Thank you for taking the time to share your feedback on Trip Advisor of your stay with us. I would like to apologize for situation described referring the service a, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of...

Cardiff, United Kingdom
Reviewed 25 October 2013

we stayed at the Tulum hotel and it was amazing Food was incredible the main buffet was where we ate mostly apart from when we went to the Japanese and Mexican restraints which were very good. The staff in the hotel and the Mexican people in general were very kind and happy The beach at the resort was very clean...

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Helpful?
1Thank Hannah Louise E
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Hannah: Your review is motivating as it reflects that we continuously exceed our guest’s high expectations. We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly, is very motivating our managers and staff to keep on going the extra mile. It is very...

Renton, Washington
Reviewed 25 October 2013

I guess like anything take reviews with a grain of salt. Some of the reviews we saw about this resort were kind of scary and we thought about changing our plans to stay here. By the time we arrived it was dark and close to 11pm, not much to see in the dark so we did not get a good...

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Helpful?
1Thank Barney C
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Trip Advisor member: We take this opportunity to thank you for the review you have written for the benefit of the Trip Advisor community Our main goal is exceed the expectations of the travelers that decide to enjoy their vacations with us. It was a delightful for all our staff to hear that you appreciate the service of all...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250 | Local B, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 11,301 - ₹ 29,408 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 978
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#6 Family Hotel in Akumal
#7 Romantic Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Spa Hotel in Akumal
#9 On the Beach Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are great! depends if you prefer to be close to the beach or further.. ect.”
Per55ia, 29 Apr 2017 | Read review
“We liked our room on the 3rd floor. Friends were on 2nd floor in building # 34 and building # 7 and they had no complaints.”
4JulieM4, 26 Apr 2017 | Read review
“0923 sea view”
Jonathan230663, 25 Apr 2017 | Read review
“Bring a power bar”
TL75, 24 Apr 2017 | Read review
“Near tequila. Higher floor with a good view.”
justischi, 24 Apr 2017 | Read review
5 of 5