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Grand Bahia Principe Tulum

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#8 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Bahia Principe Tulum
Grand Bahia Principe Tulum
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11,698 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe Tulum
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Showing 7,771: English reviews
Dundalk, Canada
Reviewed 30 January 2014

My husband and I wanted to travel to this hotel, unfortunately there was a error when we booked and the wrong date was entered. We called immediately to make the needed correction to a later date and have just found out the hotel is charging us $540!! We called in less then 24 hours asking to simply change dates and...

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Helpful?
14Thank Karl R
RRPPTULUM, Relaciones Públicas at Grand Bahia Principe Tulum, responded to this review

Dear Karl, Herewith I would like to thank you for sharing your previous experience with us. Our hotel is strongly focusing on any type of guest's feedback in order to keep improving on a daily basis. We have taken our time to carefully go through your comment, as we proceed with each feedback from our guests. However we noticed that...

Grande Prairie, Canada
Reviewed 29 January 2014

We stayed here Jan 21 - 28, 2014 and again had a fabulous experience. It was our fourth time in five years at this resort and we are never disappointed! Our group of 4 has always stayed at the Club Diamond area of the Tulum section as it is smaller and quieter. Fernando, Yaneth and Laura in the reception area...

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Helpful?
5Thank Jane G
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Jane: We feel much honored to read your kind remarks in regards of your second visit to our hotel. On behalf of all the staff of the Bahia Principe Riviera Maya Resort, we want to express our appreciation for the time you took to write and describe your appreciations of the service we provide. We are glad to hear...

Calgary, Canada
Reviewed 28 January 2014

Went with West Jet Vacations arrived before 3pm room not ready,went to cool off at pool and buffet for lunch. Room finally ready at 5 pm we were so tired from traveling we just wanted to sleep and did not really check out the room all that well. My husband is a smoker so he woke up long before me...

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Helpful?
3Thank Mela B
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Mela: Thank you for taking the time to share your feedback on TripAdvisor of your stay with us. I would like to apologize for situation described referring the service, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all the...

Calgary
Reviewed 27 January 2014

We stayed here the week fo Jan. 18 - Jan. 25, 2014 and it was our second visit, the first being January 2013. We have travelled to the Carribean numerous times now and this was the 3rd time to the Mayan Riviera so are well aware of what to expect from hotels in the region. This is by far the...

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10Thank Mike W
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Mike: On behalf the Management and all the staff of the Grand Bahia Principe Tulum Resort, we would like to send you our warmest appreciation for choosing our hotel for your holidays. We would like to thank you for your positive review about our services and for recommending our resort, it is for guests like you that our resort...

New York City, New York
Reviewed 27 January 2014 via mobile

stayed here in January for six days. the beach and pools are impressive and well maintained. I think it is worth mentioning that the beach area, up and down the resort, has huge huge whale sized rocks in the water, at about a two foot depth. as a result, the water is very calm, because the waves hit the rocks...

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Helpful?
Thank Suzanne C
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Suzanne: Thank you very much for taking the time to write us such a detailed review about the Bahia Principe Riviera Maya Resort . It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards. We extend our sincerest apologies that your stay was not up to your expectations. Our team works very...

Chester, United Kingdom
Reviewed 27 January 2014

My wife and I generally go to smaller hotels so we weren't sure how this trip would pan out. We expected bustling crowds, packed beaches, queues and fights for a lounger in the mornings. We were pleasantly surprised by the overall efficiency of the hotel and its sister sites - Coba and Akumal - and we didn't feel crowded nor...

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6Thank Landa14
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Landa: Thank you for your kind review which you have shared with other travelers. We appreciate that you have allowed us the honor of serving you. Your evaluation is of special importance to us as you have had the opportunity to compare our property and services whit other hotels. It was a pleasure for me to assist you! And...

Surrey
Reviewed 27 January 2014

We have just got back from a ten day stay in the Diamond Section at Tullum. it was a bit of a shock about how big the complex was at first but we soon got used to it. The beach is lovely and not too crowded. The grounds are really well kept. We had a junior suite which was very...

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6Thank SurreyLovetravelling
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear SurreyLovetravelling: Thank you for giving us your nice feedback about the time you had at the Bahia Principe Riviera Maya Resort. As we love to receive the positive comments, we also are taking notes about the things that we can improve and make it better for our guests Please be sure that we keep on working to improve our...

Tappan, New York
Reviewed 27 January 2014

I just got back from a 7 night trip in Bahia Principe-Tulum in Riviera Maya. I had my room reserved in the diamond club section that has its own pool and its own access to the beach and a lobby equipped with free wifi and a small bar. The people there are very friendly and always smiling answering any inquiry...

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Helpful?
3Thank Reem2014
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Reem: On behalf of the management and all the staff of the Bahia Principe Riviera Maya Resort, we would like to send you our warmest appreciation for choosing to be guests in our resort. We realize that there is a myriad of other resorts for you to choose from and we are grateful because your choice was to spend...

Prague, Czech Republic
Reviewed 26 January 2014

We had an excellent stay at the Bahia Principe Tulum. We were just there in the middle of January and were very satisfied with the hotel. Here is a quick breakdown of what we liked and didn't like: Check-in. Efficient and friendly. Staff there spoke good English and were very pleasant. Room. Big enough for two people, comfortable and well...

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Helpful?
2Thank CheetahCatPrague
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor Member: Your review is motivating as it reflects that we continuously exceed our guest’s high expectations. We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly, is very motivating our managers and staff to keep on going the extra mile. It is...

Liverpool, England, United Kingdom
Reviewed 26 January 2014

we travelled to mexico with thomas cook on 7th jan for 11 nights last time i wrote a review i was not pleased with the thomas cook staff in manchester airport and also on our flight to turkey, however this time i could not praise them enough, in the airport there was 4 desks open for passengers to check in,...

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Helpful?
2Thank Jackie W
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Jackie: Thank you for choosing Bahia Principe Riviera Maya Resort; it is nice for us to realize when our guests have a good time during their holiday. At the same time we are appreciative with your fine impressions of our hotel and would like to mention that we will be very happy to welcome you back here at Bahia...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Crta Chetumal - Cancun km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 11,633 - ₹ 28,145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 960
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#6 Family Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Romantic Hotel in Akumal
#7 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
1,956 questions
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 14123 pool and sea view .High floor.”
 of 5 bubbles I709YYsoniar, 26 Feb 2017 | Read review
“Rooms toward the beach around building 24 have a sewer smell issue. Mid range to close to lobby is preferrable.”
 of 5 bubbles Imready4avacation, 25 Feb 2017 | Read review
“Try to get a room closest to where you will be spending most of your time.”
 of 5 bubbles jeremymV8195HM, 23 Feb 2017 | Read review
“Choose your villa carefully!”
 of 5 bubbles zbethnj, 23 Feb 2017 | Read review
“They moved us to a top floor with ocean view and was perfect. pool bars 100 feet away lol”
 of 5 bubbles cpalson, 22 Feb 2017 | Read review
5 of 5