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Grand Bahia Principe Tulum

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#8 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Bahia Principe Tulum
Grand Bahia Principe Tulum
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11,698 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe Tulum
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Showing 7,771: English reviews
Saint Louis, Missouri
Reviewed 6 days ago NEW

Have been to Mexico 50+ times over the past 30 years so know a great resort from a poor resort. Grand Bahia Principe is a HUGE, inefficiently run resort. Rooms aren't available until 3:00 pm on day of check-in which is understandable. But, it's a real hassle since the resort doesn't have a secure room or claim check system for...

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Helpful?
1Thank ClancyCat202
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, Thank you for sharing your experience. The observations of our guests are of vital importance, as they allow us to learn and improve our service, in order to achieve the satisfaction of our guests and create unique experiences. Be assured that your notes have been shared with the Departments involved in order to take immediate corrective action. We...

Reviewed 6 days ago NEW

Having stayed their for 11 days recently has convinced us that they do not care about their guests. Small gripes include: 1) Rock hard bed and pillows. 2) Dead animals that staff refuse to remove so they just stink up the area. 3) Beach not very nice. BIG ISSUES: 1) Rental car representative was initially let onto the resort property...

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Helpful?
1Thank Caleb C
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, First of all thank you very much for being with us and taking the time to write your impressions and suggestions to improve the service we offer. We were very worried to know that their experience was disappointing and we felt very sorry that we could not meet their expectations. We will check all the points mentioned in...

Ontario
Reviewed 6 days ago NEW

Just got back from a week at Grand Bahia Principe Tulum and we had a great time. The weather was awesome, not once did we get rained on. We travelled with Air Canada Vacations and that too worked very well; some good perks at the resort with Air Canada (free bus trip to Playa del Carmen). Getting out of the...

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Helpful?
4Thank shadow0966
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort. Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions....

Regina, Canada
Reviewed 1 week ago NEW

The resort front desk had only one person working and was quite chaotic upon check in. This was insufficient as it was later at night after travelling for some time. The front desk did appear to be much better in the following days. We travelled with a group of 12 with one child. The waterpark at Coba was apparently nice...

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Helpful?
6Thank krystalnameth
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, We thank you very much for taking the time to remind us! Thank you for your good comments about the staff, we are glad that the service offered has been hoped for and that you have enjoyed our variety of food, as well as our variety of wildlife around our facilities. We look forward to seeing you soon...

Canada
Reviewed 1 week ago

My boyfriend and I visited Grand Bahia in early November. The staff was very friendly and helpful. The hotel is becoming outdated but rooms and pools are kept very clean. There is free wifi in the lobby however, there is an extra charge for in-room wifi. There are a large variety of foods, I really enjoyed the Mexican section. Make...

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Helpful?
1Thank RockyP10
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, We appreciate your choice, thank you very much for reminding us and for writing your review on Tripadvisor. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent...

Campbell River, Canada
Reviewed 1 week ago

First off this review should be broken up into 2 parts. The actual resort, buffet and pools were great, no complaints there BUT we were mislead to believe that we were staying in the resort/near the beach when actually we were across the highway in the Tao condo complex which is sort of a part of the Bahai Príncipe resort...

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Helpful?
Thank CourtneyfromCanada
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, We thank you for taking your time and writing your comments on your vacation in this second home in the Mexican Caribbean. Our objective is to be able to obtain the maximum satisfaction of all our guests, both in the facilities as well as in the service and treatment to the guest for that reason I apologize for...

Monona, Iowa
Reviewed 1 week ago

Very apprehensive about the travel time to resort but it was well worth it. The resort was immaculate. Well groomed made a huge impression. The check in progress was lengthy when you are anxious to be the sun! The variety and availability of food was outstanding. Special thanks to Edwin for great service. Bar areas were limited but were fortunate...

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Helpful?
2Thank kayv692
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, It is a pleasure for us to read that your vacation with us has been as dreamed of! We greatly appreciate your valuable comments and are happy that you enjoyed the variety of food we offer and that our staff has provided good service. Thanks to you for choosing us and we hope to return with your family...

Chicago, Illinois
Reviewed 1 week ago

We both did the swim with the dolphins for a hefty sum of $125 USD EACH. Then at checkout we were told by cashier it was $250 total as we expected but charge was in pesos. I asked how do I know it was $250 & he said he just calculated it, only to find out on my VISA it...

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Helpful?
1Thank greektk
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, First of all, we would like to thank you for the opportunity you gave us by choosing our Resort. Thank you for giving us your feedback and sharing them with the TripAdvisor community. We are pleased that you have enjoyed our service and the activities we have for our guests. We will take into account your comment on...

Reviewed 1 week ago via mobile

Thus was my family's first trip to Mexico and first time at the Grand Bahia Principe Tulum. We did not know what to expect. At first we were concerned about the getting around the resort but the golf cart system that is in place worked like a charm. We had excellent meals at the buffet and snack bar. Excellent a...

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Helpful?
1Thank Terry R
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, Thank you very much for taking the time and writing your impressions about your stay at our hotel. It has been a great pleasure to read that you enjoy the time you spend with us. Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent...

Reviewed 1 week ago via mobile

Great choice of food every day and night Great entertainment, we only left to do the parks like xel-ha, senses through the day place comes alive at night especially as you can go down to the hacienda don't issabel on some nights. Loads going on beach is beautiful and always men cleaning it they deserve a big tip as much...

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Helpful?
1Thank MJPatrick303
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear guest, We thank you too much for your time reminding us and for writing your comment! Thank you for choosing our hotel to disconnect from the daily routine. We love to read that they were very happy with the facilities and activities that we offer, as well as the service of Julián to whom I will send your nice...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Crta Chetumal - Cancun km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 11,633 - ₹ 28,145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 960
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#6 Top resorts Hotel in Akumal
#6 Family Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Spa Hotel in Akumal
#7 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
1,956 questions
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 14123 pool and sea view .High floor.”
 of 5 bubbles I709YYsoniar, 26 Feb 2017 | Read review
“Rooms toward the beach around building 24 have a sewer smell issue. Mid range to close to lobby is preferrable.”
 of 5 bubbles Imready4avacation, 25 Feb 2017 | Read review
“Try to get a room closest to where you will be spending most of your time.”
 of 5 bubbles jeremymV8195HM, 23 Feb 2017 | Read review
“Choose your villa carefully!”
 of 5 bubbles zbethnj, 23 Feb 2017 | Read review
“They moved us to a top floor with ocean view and was perfect. pool bars 100 feet away lol”
 of 5 bubbles cpalson, 22 Feb 2017 | Read review
5 of 5