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Grand Oasis Tulum

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Grand Oasis Tulum
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1,794 Reviews from our TripAdvisor Community

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Showing 966: English reviews
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Reviewed yesterday NEWvia mobile

Just returned from 7 days/6 nights at Grand Oasis Tulum. Travelled with husband, 3 boys 5-8, 2 elderly, 2 seniors. 60-90 minute drive from Cancun (drivers fast, some better than others, so sit closer to the back for safety). Resort is on a lovely setting with beautiful flowers, landscaping and soft crystal white sand on an outstanding beach. Some larger...

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Helpful?
Thank Laura F
Reviewed yesterday NEWvia mobile

Upgraded room smelled like sewer! Noisy! Paid for dinners at 5 restaurants and hotel cancelled or said there were no reservations. Had to eat every meal at the buffet which was covered in flies and rotated a few dishes. Hotel is in bad condition leaks everywhere when rains. Staff was rude and very slow. We waisted a week and a...

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Thank Pj S
Jacksonville, Florida
Reviewed 4 days ago NEW

Room was great...food good. Wish I didn't have to stand in line for an hour to reserve a restaurant. My favorite restaurant was Careyes, which I ate in my last night. Cleo was my waiter and he was awesome. Great presentation of food.

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Helpful?
Thank skadler
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for your kind comments and for choosing our hotel, we are pleased to hear you had a nice time with us. We are delighted to know that you tried our Restaurant, it truly is an authentic culinary experience. Also, it is gratifying to receive such great comments regarding our staff, be assured that we will congratulate...

f3claire
Reviewed 4 days ago NEW

I visited this hotel on a day pass. We had a lovely time, food was excellent. Nice pool areas and a great beach. Service at the pool bar by the beach was extremely slow but good drinks. I would go back!

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Helpful?
Thank f3claire
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Claire, We are pleased your visit with us has motivated you to share such a good review about our hotel. Thank you for highlighting the qualities that made your visit unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and facilities. We hope to have the honor of welcoming you once again in the near future. Best regards,...

Reviewed 4 days ago NEWvia mobile

The week my family and I was there, the pools was not clean. leaves from the Palms was everywhere, the construction started the second day we were there. The liquor was so weak, I only drink 1 time a mth.

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Helpful?
Thank Lagina K
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Lagina, Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. Kind regards, Gerardo Bordoli

Brighton, Colorado
Reviewed 6 days ago NEW

This was my first ever trip to Mexico and I did not leave disappointed. My sister's family is a part of the Lifestyles vacation club and it served us well, providing us with gorgeous beach front rooms. The beaches are incredible, snorkeling was awesome, food was delicious. The entertainment was pretty awesome, too. They have an entertainer's crew that goes...

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Helpful?
2Thank kquayle2011
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We were very pleased to greet you in our Hotel. Likewise, we would like to thank you for the flattering words and for sharing your experience with us on your recent visit to Tulum. We are delighted to have met your expectations and also for choosing our hotel. It has been a pleasure to serve you and we...

Nova Scotia, Canada
Reviewed 1 week ago NEW

My sister and I stayed at this resort from April 5th -April 12th. We had such a great time. The staff are very friendly and helpful. Yesinia on the front desk goes above and beyond to help you with anything you need. Noeli in Coffee and Me is one of the best people I have ever met at a resort....

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Helpful?
1Thank jparsons250
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. Please feel free to contact us if you need assistance with anything to...

Hackettstown
Reviewed 1 week ago NEW

My advise to book Grand Oasis Condo, Walk out. You will be right in front of the Ocean, may be fifty yards at most, close to the restaurants and bars. Bring water shoes and snorkeling equipment, or if you will join the group - it will provided for you for free. If you like night parties - you better choose...

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Helpful?
2Thank Victor L
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Victor, Thank you very much for choosing us once again, having repetitive guests encourages us to continue innovating and looking for details that allow us to surprise you again. We sincerely hope that this is not the last time you will be visiting us, we hope to have the honor of welcome you back soon so you can continue...

Meriden, Connecticut
Reviewed 1 week ago NEW

We had a wonderful stay at this resort. The service was exceptional and all staff very friendly and accommodating. We had massages at the spa and highly recommend Ninive our masseuse. We also ate at the restaurant Careyes which serves mexican gourmet food. The service and food was outstanding.Be sure to order the mexican coffee because Cleo will demonstrate the...

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Helpful?
1Thank darbas54
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We are glad you were able to experience one of our most outstanding restaurants. We will congratulate the entire team for their exceptional creations. Every dish that leaves the kitchen is a true delight and an authentic culinary experience created with a lot of love and passion. It has been a pleasure to serve you and we hope...

Kingston, Ontario
Reviewed 1 week ago

We stayed here for six days during February 2017. We stayed three days at Oasis Lite and three days at Grand Oasis Tulum. the rooms at both locations were big, modern and clean. The food at Oasis Lite was well prepared and delicious. The service was outstanding. At the Grand Oasis the buffet was well laid out and the food...

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Helpful?
1Thank piperbird
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Piper, We are pleased to greet you and at the same time thank you for choosing our hotel. We would also like to express our appreciation for the flattering words we received from your stay with us. We are glad you liked and enjoyed our facilities, restaurants and our specialized service, we work really hard to make every single...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more   less 

Additional Information about Grand Oasis Tulum

Address: Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77776, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 12,113 - ₹ 20,858 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Grand Oasis Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#12 Top resorts Hotel in Akumal
#14 On the Beach Hotel in Akumal
#14 Family Hotel in Akumal
#14 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Tulum staff and other travellers.
389 questions
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Questions? Get answers from Grand Oasis Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the beach front and ocean views, you won't regret it.”
kquayle2011, 18 Apr 2017 | Read review
“Be careful when you book, a lot of rooms do not have a balcony. We requested on before we went and got one.”
jparsons250, 17 Apr 2017 | Read review
“My advise to book Grand Oasis Condo, Walk out. You will be right in front of the Ocean.”
N2913KZvictorl, 17 Apr 2017 | Read review
“upgrade to a Sian Ka'an suite if it suits your budget - beautiful rooms & amenities and first class service”
V1289UPjenniferc, 10 Apr 2017 | Read review
“we had to switch rooms due to a leak, but they upgraded us with no issues very accommodating and it was very quiet.”
529allisonb, 4 Apr 2017 | Read review
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