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Grand Palladium Kantenah Resort and Spa

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#6 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Kantenah Resort and Spa
Grand Palladium Kantenah Resort and Spa
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5,149 Reviews from our TripAdvisor Community

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Showing 2,843: English reviews
Reviewed 2 days ago NEW

We stayed in the GP in November 2016, the resort is large so lots of walking but you need it as the food was amazing. The restaurants are all brilliant but my favourites were Ribs and more, Brazilian and for a romantic evening fish and rice on the beach (you do need to book at reception for this), though we...

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Helpful?
1Thank Annette D
Kronenwetter, WI
Reviewed 3 days ago NEW

We stayed at the Grand Palladium Kantenah in early February. The complex is very large and provided ample chance for walking. For those less inclined, the resort had both shuttles to your room and a "train" to take you from lobby to lobby. Our room was very clean and comfortable, but if one is looking for a view out of...

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1Thank lovewarmdestinations
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you lovewarmdestinations, We so much appreciate you taking the time to share such a wonderful review about your recent stay at the Grand Palladium Kantenah Resort & Spa. We pride ourselves to go above and beyond to ensure our guests total satisfaction, so we are very happy that were able to honor your requests for your vacation. Also thank...

Reviewed 4 days ago NEW

We stayed three nights in Feb 2017 and it wasn't enough! I am an avid all inclusive resort traveler, staying at one or two in Mexico and/or the Caribbean every year and this resort ranks in my top 5...maybe even top 3! This hotel is almost 1.5 hours from the airport, but worth every minute of the drive. The Grand...

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2Thank Felicia B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Felicia B, Thank you for such a lovely review, it makes us extremely proud that compliments come from special frequent travelers like you are, that have experienced many all-inclusive resorts and found our Grand Palladium Kantenah to be one of your Top Favorites. We are glad that you enjoyed your comfortable room, the crystal clear with turquoise water beach,...

Los Angeles, California
Reviewed 4 days ago NEW

This was a terrific family vacation that everyone enjoyed. We loved that there were so many pools to choose from and the beach was so beautiful. We never had any issues getting a beach chair unlike so many other resorts. The staff is wonderful here! Everybody works so diligently making sure the resort stays top notch. This hotel is connected...

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Thank zippy1717
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear zippy1717, Thank you for thinking of us again after your visit to beautiful Riviera Maya, we are thrilled that enjoyed your experience at Grand Palladium Kantenah Resort& Spa. We are humbled to have made such a deep and lasting impression on you and appreciate your kind words towards our staff. It´s wonderful to read that you and your family...

Ottawa, Canada
Reviewed 6 days ago NEW

My husband and I returned to one of our favorite resorts. Upon our arrival, all went smoothly. We were fast brought to our Mayan Suite (an outdoor shower is a must!) which was facing the ocean. We were so happy with our location. As always, the staff is welcoming, courteous and dedicated to our wellbeing. Special thanks to Maria (Kantenah...

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3Thank Danielle097
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Danielle097, Thank you for review and especially we appreciate your kind words about our resort and staff. We continuously work to make every guest’s holiday a great experience, and it is very important for us to realize that our effort is successful, especially with our faithful customers that give us the pleasure to welcome them every year. We are...

Baltimore, Maryland
Reviewed 1 week ago

I truly enjoyed my five day stay in Cancun at the Grand Palladium Kantenah Resort & Spa. I stayed in a Jr suite that had a very large bed and a nice view. The resort has four hotels and I stayed in at the Riviera, All of the staff were very nice and polite and we even had live entertainment...

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1Thank olver312
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear olver312, Thank you for sharing the beautiful vacation time that you had at our wonderful Grand Palladium Kantenah Resort & Spa. Also we appreciate that you took the time to share the many highlights of your experience with us, from your spacious comfortable Junior Suite, to the many fabulous entertainment options around the property that you enjoyed so much,...

Toronto, Canada
Reviewed 1 week ago

Just returned from a week at the GPK. Our fourth time and we are still loving it. We traveled in 5 people: 3 kids 6, 10 and 12 and my wife and I. We honestly don’t understand how people can be unhappy here. Is everything perfect? No. Is it pretty near perfect? Yes. There are many reviews here that give...

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3Thank FabioB_Toronto
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear FabioB_Toronto, First of all, thank you for taking the time to write this and your last reviews about all your stays with us, we appreciate your loyalty to our resort and are honored to have the opportunity to serve you and your family when staying in beautiful Playa del Carmen. We really appreciate all the great comments that you...

Waterloo, Canada
Reviewed 1 week ago

Travelled with our 6 kids (aged 9-16) and 2 sets of parents for 1 week. Beautiful resort with lots to do for the whole family! This is a HUGE resort and perfect for families, there are activities for every age group and no shortage of entertainment. We were married in a small ceremony at the beach pergola and used the...

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2Thank Andrecoff
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Andrecoff, Thank you for the privilege of hosting your beautiful wedding. We are thrilled you could make a week out of it with your closest friends and family. We hope this is the beginning of a lifetime of visits to Grand Palladium Kantenah, for more special occasions. Your compliments mean the world to us, we are delighted that you...

Reviewed 1 week ago

Our room was clean, spacious, and very close to the pool and beach (Building 21). There was plenty of entertainment onsite for adults and kids. Our kids happily shuffled between the beach and kids pool everyday. The kids club was a little run down. We were excited to go since I had read there was a babysitting service for kids...

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1Thank AdBloke
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear AdBloke, We really appreciate all the great comments that you made about our Resort and especially about our staff. We are working every day to improve our facilities and the quality of service that we provide to our clients, this is why your opinion is very important to us, so we would like to apologize for the misunderstanding that...

Birkenhead, United Kingdom
Reviewed 1 week ago

This was our 2nd stay at this hotel, it was so much better than the 1st time we stayed 7 years ago. We could not fault anything about the holiday at all, I had contacted the hotel before our stay with certain requests which the hotel were fully able to accommodate for us. The staff could not of been more...

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2Thank bradshaw09
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear bradshaw09, Thank you for returning after seven years! And for the wonderful comments regarding your recent stay. Our staff is the basis of what makes Grand Palladium Kantenah special. It’s wonderful to know that their genuine dedication and attention was so obvious during your stay when accommodating all your requests. We are very happy that you fully enjoyed the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 14,988 - ₹ 43,551 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Travelocity and Jetsetter so you can book your Grand Palladium Kantenah Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Luxury Hotel in Akumal
#6 Spa Hotel in Akumal
#8 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
597 questions
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“block 5 was a 5min walk to the restaurant etc lovely and quiet.In the jungle so lots of rooms won't have views but rest makes up for it”
 of 5 bubbles , 18 Feb 2017 | Read review
“East side rooms are more quiet as they are facing away from road. Look at map of grounds to decide which unit you may prefer.”
 of 5 bubbles lovewarmdestinations, 17 Feb 2017 | Read review
“We stayed in the villas. Tip: If you get a ground floor room, make sure it's not next to the maintenance closet room.”
 of 5 bubbles 437feliciab, 16 Feb 2017 | Read review
“Check the resort map and request a room near what matters to you”
 of 5 bubbles FabioB_Toronto, 12 Feb 2017 | Read review
“Building 21 was close to pool, restaurants, and beach”
 of 5 bubbles AdBloke, 8 Feb 2017 | Read review
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