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Grand Palladium Kantenah Resort & Spa

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Panoramas (23)
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Certificate of Excellence

About

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Cleanliness
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Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free Internet
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Tennis Court
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gem
Family Resort
HOTEL CLASS
Hotel links
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Location

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Contact
Carretera Chetumal-Puerto Juarez Km, 256-100 Municipio Solidaridad, Akumal 77710 Mexico
Name/address in local language
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Getting there
Cozumel Airport38 km
Cancun Airport79 km
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6,644Reviews
9,364Photos
1,205Q+A
100Room tips
Traveller rating
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Popular mentions
Visited here two years ago and loved it but come back and was disappointed. Was advised after booking that the seawater pool would no longer be available but it was more than that with the Yucatan being totally exclusive. Our room on arrival was musty and there was mould on the
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded today
Dear JK1964, We appreciate the time you have invested to share your comments and it was a pleasure to welcome you during your stay at Grand Palladium Kantenah Resort & Spa. Please accept our sincere apologies, these unfortunate events occurred in your room are not common; your observations are being evaluated, and we will consciously revise all your kind remarks to improve our services and efficiency on responding to similar conditions in the future. We are a company committed to the satisfaction of our guests, and we are sad to know from your review that on this occasion our charm can not impress you as it did two years ago. If you decide to return to Mexico and select Palladium as your Hotel again, it will be an honor to welcome you and arrange every detail to give you the superior vacation you and your family deserve. Kind regards, Kenia Rodriguez Hospitality Manager
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+5
Hotel's Favourite
We arrived and where greeted with cold drinks (Very much welcomed) and assisted with our luggage to our room. The room was in excellent order, good fixtures and fittings. The only down side was one member of the family had to sleep on a pullout sofa bed, which wasn’t that
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 26 Dec 2018
Appreciable mdsmith0911, Thank you for making us your chosen holiday destination and for taking part of your time to share your comment. We are committed to offer unique experiences to all our travelers, I am pleased to read that, from the moment of your arrival, our staff received you with our authentic Palladium hospitality. It is thanks to them the success of our company. It is gratifying to know that our 24-hour food service, as well as our excellent service in our fascinating sport bar, and of course the beauty of our beach, have been the highlights of your vacation. We are fortunate to receive many repeat guests, as you could appreciate. The knowledge that you have placed your trust in us fills us with joy, believe me your trip will be worth it, because in Palladium we will make an unforgettable experience in your next vacation. Kind regards to UK, Kenia Rodriguez Hospitality Manager
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We stayed in the 47 building in the Kantenah section. We ate at a different ala cart each night our favourite was the Japanese, followed by the Spanish, El Dorado, Italian, ribs, Mexican and fish. The second day we found the El Secreto pool, it was nice, quiet and secluded with
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded today
Dear tuxed0, Thank you for making us your chosen holiday destination and for taking part of your time to share your comment. It has been a pleasure to read the lovely moments that you enjoyed at our resort; as your relaxation afternoons in our “Rinconcito” and “El Secreto” pools, as well as your visit to TRS Yucatan where you had the chance to enjoy a day unparalleled at our Zentropia Spa & Wellness, really all this is summed up in a great stay. It is a fortune to know that you want to repeat these great and unforgettable moments in the Mexican Caribbean, it will be a pleasure to welcome you again in this your second Palladium home. Kind regards, Kenia Rodriguez Hospitality Manager
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Nice clean resort, great food and friendly staff. Lots of activities for all ages. Nightly entertainment was always different, never the same show. Good means of transportation to get around as this is a large resort. Would definitely return for another vacation to this
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Review collected in partnership with this hotel
Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 2 days ago
Dear D7263DIjasons, Thank you for making us your chosen holiday destination and for taking part of your time to share your comment. We are pleased to know that this family vacation was wonderful, while you adored our comfortable facilities, the meals in our restaurants and the beautiful moments that I enjoy in our resort thanks to the excellent service of our staff, this is the level of service that we wish to transmit to all our guests, and I am pleased to know that we have achieved it with you. It was a real pleasure serving you in your Mexican home, and we can’t wait to welcome you and your family on your next visit! Kind regards, Kenia Rodriguez Hospitality Manager
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We took our two kids (5&4) for a week in January. The resort was excellent! we had never done an all inclusive before, and it by far exceeded any expectation that we had. The food was fantastic, the beaches were great, and everything was so clean! all of the people there were
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa
Responded 4 days ago
Dear stu_legit_to_quit, It is pleasing to know that your expectations at Grand Palladium Kantenah Resort & Spa, were overcome and you have managed to take home unforgettable moments of your family vacation. It was a pleasure without a doubt to read your review which stands out the excellent work of our entertainment team, whom with their professionalism and affection managed to conquer the hearts of your children, it is pleasing to know that in their hands the care of your children was guaranteed, that is the level of service we wish to offer our guests, and I am pleased to know that we have achieved it with you. We will share this great achievement with all of them, who will be happy to hear that their efforts have been recognized. Our doors will always remain open to receive you the times you decide to return, Palladium is already your second home in the Mexican Caribbean. Kind regards, Kenia Rodriguez Hospitality Manager
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Kantenah Resort & Spa
The Standard Double Room at the Grand Palladium Kantenah Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Kantenah Resort & Spa
The Mayan Suite at the Grand Palladium Kantenah Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Kantenah Resort & Spa
The Junior Suite King at the Grand Palladium Kantenah Resort & Spa
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123456187
There are two 24 hour beach bars that serve food. Being you are staying at Colonial, the closest one for you is right on the Colonial beach (adjacent to the big main pool), It's called "Las Olas".
0 votes
The repeat guest loyalty program is as follows: 1- when you stay at any of the Grand Palladium resorts 4-5 times (can be more than one resort) you get the ability to make 3 ala carte reservations. 2- stay 6-7 times and you receive 5 ala carte reservations. 3- stay 8 times or more (no cutoff number of times) and you receive UNLIMITED reservations to the ala cartes PLUS the gold VIP bracelet which gives you just about all of the perks/amenities that the TRS (adult only resort section) guests receive!
-2 votes
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Kantenah resort renovations were completed by the end of 2012. Colonial renovations were completed by the end of 2014. They were both renovated to look the same. The only difference is the color scheme of the décor (paint, linens etc.). Go to the resort's main webpage (Palladium Hotel Group) ang go thru the prompts until you reach "Riviera Maya" resorts. You can then click on Kantenah and Colonial each separately. At the top of the page in the banner click on "Rooms". There are descriptions there of each level of room accommodation and photos.
-2 votes
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We did and I would definitely recommend it. If you do, make sure you get there when the ruins open (we went to the Tulum ruins). Once the tour buses start rolling in it gets quite crowded, and it also gets very hot, so getting there early is the way to go...
3 votes
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123456241
"If you want ocean view, go with the Palladium Spa"
"There are no elevators. If stairs are a concern, make sure to request a main floor room"
"Villa 20 worked wel for us"
"Stay away from the entertainment area. The music is to loud. especially the evening entertainment."
"villa 51 closer to the beach"
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12345620
PRICE RANGE
US$ 191 - US$ 491 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kantenah palladium grandgrand palladium kantenah hotelpalladium mexicopalladium grand resorthotel grand palladium kantenahpalladium kantenahgrand maya palladium rivieragrand palladium kantenah resort spag palladium kantenahgrand palladium mayan
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
422
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