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Grand Palladium Colonial Resort & Spa

5,568 reviews
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Traveller (7082)
Pool & Beach (1835)
Room & Suite (1080)
Overview
  • Excellent62%
  • Very good25%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“ribs”(404 reviews)
“the white sands”(357 reviews)
“adult pool”(286 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
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Offers from Grand Palladium Colonial Resort & Spa
Special Offer: EXTRA SAVING:15%OFF!
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All reviewsribsthe white sandsadult poolthe salt water poola la carte restaurantsfishel doradosports barmayan suitemain pooltravel clubjunior suitepunta emiliawhite partysegway tourshort cutsriviera lobby
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2,101 - 2,105 of 3,786 reviews
Reviewed 14 July 2013

We stayed here in October 2012 my husband an I were travelling with my brother and sister in law. We had a fantastic time and must say that it was a bonus not having to book the al la carte restaurants all of which we...More

2  Thank kblab
Response from ColonialKantenah, Manager at Grand Palladium Colonial Resort & SpaResponded 15 July 2013

Dear kblab, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and is really pleasant to realize that our effort has been successful. We are glad to...More

Reviewed 13 July 2013

Attended a friends destination wedding and added a few days for relaxation. Overall great experience and a great all inclusive value. Paid for a junior suite and was quite happy. When you check in you get a wrist band to prove you are a guest....More

1  Thank texanative
Response from ColonialKantenah, Manager at Grand Palladium Colonial Resort & SpaResponded 15 July 2013

Dear texanative, I would like to thank you for your comments about your stay in Grand Palladium. Our commitment is to provide the best service and attention at all time to our guests. In reference to the observations about the food, let me explain that...More

Reviewed 11 July 2013

We never thought going to Mexico would be one of our desires. When we were finally pushed by relatives to go, they recommended the Grand Palladium. Turns out is was everything and then some. We went in April and had suer weather. Everything was clean...More

2  Thank SRXer
Response from ColonialKantenah, Manager at Grand Palladium Colonial Resort & SpaResponded 12 July 2013

Dear SRXer, We would like to thank you for your nice comments about your stay in our resort and particularly about the service and the staff. For us is very important to know the opinion of our visitors to offer a better service every day....More

Reviewed 9 July 2013

This is a beautiful resort but horrible customer service. My son was married at this resort and it was so unorganized, my daughter-in-law had to carry her wedding dress to get steamed and then had to figure out where to pick up on the wedding...More

1  Thank Marie A
Response from ColonialKantenah, Manager at Grand Palladium Colonial Resort & SpaResponded 18 July 2013

Dear Marie A, I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know...More

Reviewed 8 July 2013

Overall, we had a fantastic family trip. A few glitches with the room upon arrival along the way that were promptly taken care of by the staff. I can't reccomend this place enough, especially for the price. This is not a Four Seasons type place,...More

5  Thank MSUJason
Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 9 July 2013

Dear MSUJason, Thank you for taking time to share with us and other readers your opinion about your vacation at Grand Palladium. Best regards, Banesa Burque Resident Manager

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Bar/Lounge
Breakfast included
Room Service
Free Internet
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 223 - US$ 452 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 Luxury Hotel in Akumal
#7 Family Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 223 - US$ 452 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 Luxury Hotel in Akumal
#7 Family Hotel in Akumal
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (7082)
Pool & Beach (1835)
Room & Suite (1080)
Dining (738)
Amenities (342)
Family and Play Areas (148)
Business Centre & Event Rooms (18)
Questions & Answers
Ask a question
summerluvin
12 February 2018|
AnswerShow all 3 answers
Response from Splashhh | Reviewed this property |
I feel like you can get both in one day, depending on the weather, currents and part of the beach. The part towards White Sands was always more covered in algae than the other parts when we were there, but they do clean it.
0
Votes
danita f
11 February 2018|
AnswerShow all 4 answers
Response from MPChrisD | Reviewed this property |
The rocks were either side of the main beach section so not a problem. We used shoes though not for the rocks just because of the fish that can be in the sand which have spines. Not sure if there were many of them but most... More
2
Votes
odessit94
6 February 2018|
AnswerShow all 3 answers
Response from BlueSkiesnSand | Reviewed this property |
The salt water pool, Las Rocas is now available to guests of TRS Yucatan, VIP (8 visits or more and/ or manager decision), and select travel club members of a high enough level.
1
Vote
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123456297
Room Tips
"Colonial - block 5 central for the whole complex"
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"Pay for an Upgrade to a room in White sands which is nicer than the colonial rooms"
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"Colonial is central"
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"We were in building 1 which was very quiet yet close to the main lobby"
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