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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,950 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,409: English reviews
Los Angeles, California
Reviewed 4 September 2012

This was our first visit to the resort. We stayed from 8/25/2012 to 9/1/2012. Service was outstanding, rooms - really clean, and service - very professional. They have great shows each evening. At the buffet they have large selections of everything, it is very nice. The restaurants had good food, excellent food presentation. We felt most of their plates could...

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Helpful?
1Thank Shawn N
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Shawn N, Thank you for you good comments. Best regards, Banesa Burque Resident Manager

London, United Kingdom
Reviewed 3 September 2012

Well, i am writing this review at the resort still so i'll be updating things next week when the holiday finishes. Just a few points: No one gets upgraded to a better room, i'm on honeymoon & (like everyone else) got a complimentary upgrade. After talking to lots of people it is clear that u get the room you booked,...

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Thank SofiaLucas
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear SofiaLucas, Thank you for you comments. Please, if we can help you with anything during your stay, don't hesitate to contact with us. Eduardo Ledesma-Front Desk Manager Alberto Gallegos-Asistant Manager or Banesa Burque-Resident Manager Thank you and I hope that you have a nice stay with us. Banesa Burque Resident Manager

st. louis
Reviewed 2 September 2012

My husband and I were at the Colonial back in early July. Was a little worried about the heat and bugs but it was very pleasant the whole time. Never even used the bug spray we brought. This was our sixth visist to the area. We normally enjoy large complexes in order to walk and explore because we generally don't...

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2Thank ekandk
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear ekandk, Thank you for taking time to share with us your comments about your vacation with us. The opinion of our guest is very important for us. I appreciate you time. Please, if you decide to visit us in the future, don't hesitate to contact with us. With best regards, Banesa Burque Resident Manager

Montreal, Canada
Reviewed 1 September 2012

We travelled July 20- august 3, 2012. My husband and I are in our 30's and our girls are 9 and 14.We have travelled many times to 4-5 star hotels in Cuba, Dominican Republic, El Salvador, Panama,Jamaica and Mexico. We travelled with friends and their girl of 12 years. There are 4 sections to this resort. The Kantenha, Riviera, White...

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7Thank ombrelle
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear ombrelle, I would like to give you thank you for your comments. I appreciate you time and I will share your opinion with the rest of the team. With best regards, Banesa Burque Resident Manager

Wakefield, United Kingdom
Reviewed 31 August 2012

Sorry for the late review, went to grand palladium in November 2011. Everything was great I wont repeat any that's been said but here are our highlights; - Grounds are amazing you can walk for miles if you like (helps work a bit of the food off) - Do the segways they are so much fun - We loved spending...

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1Thank Gill H
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Gill H, Thank you for your good comments. The name of the adult pool is "La Isla". Please, don't hesitate to contact with us if we can help you with anything. Best regards, Banesa Burque Resident Manager

Wolverhampton, United Kingdom
Reviewed 30 August 2012

Travelled with First Choice last 2 weeks of May 2012 as a couple. It was our 2nd time at Grand Palladium and all I can say is we had such a good time I've just booked for our 3rd trip for next year to celebrate our 25th Wedding Anniversary. Staff are so polite and helpful and everything is kept so...

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5Thank fionawolves
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear fionawolves, Thank you so much for your excellent comments. Don't hesitate to contact with us if we can help your with anything. With best regards, Banesa Burque Resident Manager

Exeter, United Kingdom
Reviewed 29 August 2012

My husband and I went to the Yukatan Peninsula Mexico for the first time this year and we loved it. This hotel was very good , shame about the noisey Canadians But that's not the hotels fault , the food in the restaurants was great And we loved the fact we could go down to the beach bar Early in...

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3Thank Mandylowe
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you Mandylowe. I am glad to know that you and your husband have had a nice time with us. I am agree with you, the Yukatan Peninsula have a lot of good things...I hope to see you again in the future in the hotel..if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa...

Leeds, UK
Reviewed 28 August 2012

We have just returned from Colonial and wanted to share our experience with the TA community. We are a family of 4 with 2 children at 2 and 5. This was the most expensive holiday we had ever bought and were very much looking forward to it. On arrival at the hotel we were greeted by the bell boys and...

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11Thank Misterfrostie
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Misterfrostie, I would like to give you thank you for your complete review. I appreciate your time and I will share your comments with the resto of the team. Please, don't hesitate to contact with me if we can help your with anything. With best regards, Banesa Burque Resident Manager

Calgary, Canada
Reviewed 28 August 2012

We just came back from the Palladium 10 days ago, and I could assure you that we will be back again. We have stayed at a handful of resorts in the Caribbean over the past years, and I could say that this is still one of the best places to spend a couple of weeks. Front desk; if you are...

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3Thank tamasandrita
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you tamasandrita for taking time to share with us your good comments. I appreciate your time and I am glad to know that you have enjoyed your vacation with us. I will share your comments with our team. Best regards, Banesa Burque Resident Manager

Durham, United Kingdom
Reviewed 27 August 2012

We flew from Manchester on 15th August having booked a package via first choice....I have to say I'll never EVER fly long haul with thomsons again. We paid to pre book seats together, me my husband and 8 year old son....we booked the seats months in advance and weren't given a choice.....we ended up paying 70 quid for the pleasure...

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3Thank ClaireTea
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear ClaireTea, Thank you for your comments. I will take note. Please, if you change your opinion and decide to visit the hotel in the future, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 14,138 - ₹ 32,203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is probably the quietest”
 of 5 bubbles StacyW693, 22 Mar 2017 | Read review
“Colonial rooms are central away from noisy pool areas.”
 of 5 bubbles Homz2014, 20 Mar 2017 | Read review
“Villa 9 is very close to the beach if that's what you like.”
 of 5 bubbles Lisrob, 18 Mar 2017 | Read review
“If you choose Villas 5-7 your halfway in between both the Colonial and White Sands.”
 of 5 bubbles hy53, 18 Mar 2017 | Read review
“As there are no lifts a ground floor is easier to access, but we prefer the quieter top floor rooms.”
 of 5 bubbles LynNottingham, 13 Mar 2017 | Read review
5 of 5