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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,869 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,359: English reviews
Blackburn, United Kingdom
Reviewed 29 March 2013

Just had 2 weeks at the colonial and had a really good time, the staff are brilliant, especially at the lobby bar and always have a smile even thought they all work so hard. The main criticism I have is that the food in all the a la carte restaurants is barely warm, never mind hot. It's such a shame...

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Helpful?
3Thank dibbra
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear dibbra, Thank you for your comments and your observations. Your opinion it's very important for me and rest of the team. Have a nice day!! Banesa Burque Resident Manager

Vancouver, Canada
Reviewed 28 March 2013

Just sitting in the lobby of the Palladium (Colonial) ....this is my new routine while waiting for the bus to review upon leaving....(after a poor experience with staff at Barcelo Palace in 2011) This is our 4th trip to the Riviera - and this holiday and resort is overall very good ...staff overall are very kind, and efficient, (Salvadore in...

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4Thank Jamie R
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Jamie R, I would like to give you thank you for share with us and other readers your opinion about your vacation. For me and for the rest of the team, the opinion of our guest is very important because is helpful for improve our service and our work. I will take note about your observations and it will...

Gatineau, Quebec, Canada
Reviewed 28 March 2013

Thoroughly enjoyed our stay at the Grand Palladium Colonial Resort & Spa, the staff, service and faciltiies were excellent and would recommend to anyone without hesitation. This resort offers something for everyone, never a boring moment and as an added bonus your dining experience will rival good restaurants anywhere in North America. The resort resources exhude pride and demonstrate service...

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2Thank Chantal C
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Chantal C, Thank you for your good comments. We appreciate you time. With best regards, Banesa Burque Resident Manager

Blackburn England
Reviewed 26 March 2013

We have just returned from our second stay at this super hotel. We stayed for two weeks at the begining of MarchThis hotel really does have something for everyone. We did email the hotel prior to arrival to let them know we were returning guest and they looked after us superbly. We were given a suite in block 9 which...

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4Thank jetlagged2
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
Google Translation

Dear etlagged2, Thank you for your excellent comments. Regards from Riviera Maya. Banesa Burque Resident Manager

Reviewed 26 March 2013

Just returned from the hotel and I would like to tell you exactly how we found the holiday both positives and negatives  " if you want a beautiful beach with fantastic hotel facilities this is the hotel for you".... " If you want to me made feel like your special and nothing is too much trouble then this defiantly is...

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5Thank Bettybugpug
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Bettybugpug, I would like to give you thank you for taking time to share with us your complete review. This informacion is help for us. Thank you for your good comments about our staff, I will share with them your opinion. Don't hesitate to contact with us if we can help you in the future with anything. With best...

Liverpool, United Kingdom
Reviewed 26 March 2013

FAB! We stayed at the colonial for 3 weeks from the 2nd feb, and what a lovely time we had, beach is lovely and weather was hot, grounds are perfect and very clean,really big complex but there are the little buggies to take you around, and you see some great animals while your there as it is literally in the...

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1Thank Steve L
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Steve L, It's a pleasure to know that you have had a great honeymoon with us. Thank you. Best regards, Banesa Burque Resident Manager

Fredericton, Canada
Reviewed 25 March 2013

We were there for a week February 28th, 2013. We booked last September and were worried on how we'd entertain 4 teenagers. No worries! It was a long trip after delay from AirTransat from Moncton (as it was on the return flight) we got there late into the night. Our arranged bus trip was cramped but the driver and host...

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2Thank JC S
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear JC S, Thank you for your time and for share with us your opinion. Best regards from Riviera Maya. Banesa Burque Resident Manager

ottawa
Reviewed 25 March 2013

Amazing grounds. Large resorts great if you enjoy walking or running but no worries they also have shuttles to take you around. The spa and gym are beautiful. Great food at the a la carte restaurant but a bit of wait if you arrived after 7p.m. We had a basic room in unit #4, it was clean but in that...

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1Thank sun3
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you sun3 for taking time to share with us your feedback about your vacation with us. Sincerely, Banesa Burque Resident Manager

Uppsala, Sweden
Reviewed 24 March 2013

Just spent 7 days at the Grand Palladium and are very satisfied with our vacation except on some details. We booked our week ourselves and E-mailed the hotel prior to our arrival and asked about the transport from the airport but they didn´t really have any good answer, as they are not used to this situation as a majority of...

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2Thank LadyredOrlando
ColonialKantenah, Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear LadyredOrlando, Thank you for your kind words, very much appreciated, we are glad that you enjoyed your stay in our resort and the facilities and service that we provide. All opinions are really significant for us as our aim is to enhance our offer day by day. Thanks again and we look forward for your next visit. Kind regards,

Toronto
Reviewed 24 March 2013

Hi vacationers, We were just at the Grand Palladium Colonial during March Break 2013. We selected the older suites to be central (Villa 19 was where we were) and it was an excellent choice. The rooms were perfectly fine and we never walked more than 10 minutes to get to any pool, restaurant, etc in any direction.. In fact we...

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5Thank Steveadventureguy
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you Steveadventureguy. It's a pleasure to know that your have had a great vacation with us. If we can help you with anything in the future, don't hesitate to contact with us. With best regards, Banesa Maria Burque Resident Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 15,217 - ₹ 38,544 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take to much spending money as this hotel has so much to offer you don't really need it”
 of 5 bubbles teresatotalhair, 21 Feb 2017 | Read review
“Virtually all rooms surrounded by trees so no beach views. Requested upper floor and got third floor in Colonial Block 5 which was ideal.”
 of 5 bubbles PJM2110, 19 Feb 2017 | Read review
“Would look into block 3 in the Colonial side as it is easy to walk to things , but still not too close to be noisy.”
 of 5 bubbles cliffraggettbuilders, 7 Feb 2017 | Read review
“Try and get villa's 7,8 or 9 to be centrally located. Villas with lower numbers are further from the pools & beach. There are no elevators.”
 of 5 bubbles WarmthSeakers, 3 Feb 2017 | Read review
“In colonial section choose the Mayan suites”
 of 5 bubbles adrianarevakova, 30 Jan 2017 | Read review
5 of 5