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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,957 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,411: English reviews
Bend, Oregon
Reviewed 19 May 2013

Would have preferred rating this hotel at 3.5 stars. Overall, my impression is a positive one with limited caveats. The rooms are marginal and show their wear and age. Nicely designed but with neglected maintenance, including threadbare bedspreads and paint in need of some touch-up. Mini-bars were nice and the color schemes were standard with many of the bright colors...

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Helpful?
3Thank bendorbreak
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear bendorbreak, Thank you for share with us your opinion. We are working in improve our facilities and service continuosly. Cordially, Banesa Burque Resident Manage

Calgary, Canada
Reviewed 19 May 2013

This was my first trip to Mexico, so I have nothing to compare Grand Palldium Colonial to, but it was fantastic! Everyone is extremely friendly, and the service was almost always top notch! Pros: - The beach is looovely. There is plenty of seating and snorkel equipment / towels are complimentary so you can just jump into the ocean and...

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Helpful?
3Thank AlliFirefly
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear AliFirefly, Thank you for your time and your comments. I appreciate your opinion. With best regards, Banesa Burque Resident Manager

Kentucky
Reviewed 19 May 2013

We have been to the Grand Palladium and have always enjoyed ourselves. We have stayed at the Colonial, Katenah, and the Royal Suites. We enjoyed everyone of them. We have always had a Mayan Suite. We like those rooms because they have the outside showers. Just something different. No one can see you, if you are worried about that. We...

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Helpful?
3Thank BuckeyeGin
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you BuckeyeGin. I am glad to know that you have had a nice time with us. I appreciate your confidence in us. Best regards, Banesa Burque Resident Manager

Grand Rapids, Michigan, United States
Reviewed 19 May 2013

I just returned from Grand Palladium stayed there with my wife and two kids from 05/07/13 to 05/17/13 and i never left any reviews for any resorts but I had to say this for this one I was in Mexico many times and always had fun but this time was different buffets same food every day what you eat for...

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Helpful?
3Thank Dino M
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Dino M, I would like to offer you our apologies for the incidents that you have had during your vacation. It's possible to know more informartion about your reservation so we can give you a correct answe, please? Thank you in advance, Best regards, Banesa Burque Resident Manager dtor.colonialkantenah@palladiumhotelgroup.com

Reviewed 19 May 2013 via mobile

Firstly I'd like to say this is a very nice resort and its our second visit... There is a problem here at the moment with the amount of people getting sick, when you ask them about this problem they just blame people drinking to much or eating to much food!!.. The front desk said there wasn't a problem, just like...

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5Thank Timprice252
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Timprice252, I would like to offer you our apologies for the incidents that you have had during your vacation. I will take note about your comments but it's possible to know more informartion about your reservation so we can give you a correct answer, please? The opinion of our guest is very important for us. Best regards, Banesa Burque...

burnley
Reviewed 17 May 2013

We have just returned from 2 weeks at the Grand Palladium Colonial and had a fantastic time. I will just summarise our experience so not to duplicate the previous good reviews. Rooms are adequate and clean, mini bar stocked daily. Pool areas great - adults or family pools to choose from, all have bars. Beach is nice and long, white...

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5Thank windlemanBurnley
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear windlemanBurnley, Thank you for taking time to share with us your comments. Have a nice day!! Best regards, Banesa Burque Resident Manager

Maryland
Reviewed 17 May 2013

Arrived May 8th and was quickly taken to our room, was not given what we had hoped and emailed and requested but that was okay....even though others were upgraded closer to the pool and had not even asked to be. Room a bit musty with lots of ants and a smashed cookie in the middle of the floor. Very plain...

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3Thank tedztoy
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear tedztoy, First of all, I would like to offer our apologies for any incident that you have had during your stay with us. The opinion of our guest it’s very important for us. Regarding the health inconveniences that you suffered during your stay, I have to say that we have been checking all our daily medical reports and we...

Alabama
Reviewed 16 May 2013 via mobile

Arrived at Grand Palladium today and was shocked at the lack of welcome or customer focus. Front desk staff reception was indifferent and lunch buffet worsr. Yhere was no one to direct us to a table and after 20 minutrs we finally got seat. I am very surprised at resort given whatI have seenso far.It does not compare to Sandals...

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2Thank amlazyAlabama
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear amlazyAlabama, I am sorry to know that you have had a bad first impression. We are for help you with anything so please, ask for Eduardo Ledesma or Alberto Gallegos at the Colonial Reception and they will help you. Best regards, Banesa Burque Resident Manager

Victoria, Canada
Reviewed 16 May 2013

We stayed in the Mayan suite colonial, it was way more than i was expecting. we paid for the jr suite and since we were honeymooners we were upgraded! We were super excited. We spent two weeks, and did a lot of things! we met lots of people :) we actually made really good friends with one of the bar...

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Helpful?
1Thank Brigette T
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Brigette T, Thank you for your good comments and for your time. Don't hesitate to contact with us if we can help you with anything. With best regards, Banesa Burque Resident Manager

UK
Reviewed 12 May 2013

We were back again to our home from home for 15 days from the 21st April..we went for the 8th Palladium Addicts get together with 275 friends from all around the world...we were totally spoilt and the hotel threw an amazing party for us. All the managers / directors / and animation staff attended and we had such fun...cant wait...

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Helpful?
7Thank CHRISSY007
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear CHRISSY007, In behalf of Grand Palladium team, I would like to give you thank you for your good comments and your confidence in us. I will share your comments with the rest of the team. See you soon!! A big hug. Banesa Burque Resident Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 14,081 - ₹ 32,464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 On the Beach Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is probably the quietest”
 of 5 bubbles StacyW693, 22 Mar 2017 | Read review
“Colonial rooms are central away from noisy pool areas.”
 of 5 bubbles Homz2014, 20 Mar 2017 | Read review
“Villa 9 is very close to the beach if that's what you like.”
 of 5 bubbles Lisrob, 18 Mar 2017 | Read review
“If you choose Villas 5-7 your halfway in between both the Colonial and White Sands.”
 of 5 bubbles hy53, 18 Mar 2017 | Read review
“As there are no lifts a ground floor is easier to access, but we prefer the quieter top floor rooms.”
 of 5 bubbles LynNottingham, 13 Mar 2017 | Read review
5 of 5