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3/9/2017 4/9/2017
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    Grand Palladium Colonial Resort & Spa

    Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
    Hotel website
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    Best prices for your stay
    3/9/2017 4/9/2017
    US$ 382
    US$ 229
    SAVE US$ 153
    US$ 382
    US$ 237
    Traveller (6675)
    Pool & Beach (1742)
    Room & Suite (937)
    Grand Palladium Kantenah Resort & Spa
    5,609 reviews
    #6 of 23 hotels in Akumal
     
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    Barcelo Maya Colonial
    5,828 reviews
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    Grand Palladium White Sand Resort & Spa
    2,810 reviews
    #9 of 23 hotels in Akumal
     
    Overview
    • Excellent61%
    • Very good25%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “grand palladium” (693 reviews)
    “ribs” (381 reviews)
    “the white sands” (336 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Grand Palladium Colonial Resort & Spa
    Special Offer: EXTRA SAVING:10%OFF!
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    Grand Palladium Kantenah Resort & Spa
    5,609 reviews
    #6 of 23 hotels in Akumal
     
    Barcelo Maya Palace
    6,782 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,828 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Grand Palladium White Sand Resort & Spa
    2,810 reviews
    #9 of 23 hotels in Akumal
     
    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (5,239)
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    There are newer reviews for Grand Palladium Colonial Resort & Spa
    See the most recent reviews

    1,761 - 1,765 of 3,602 reviews

    Reviewed 29 November 2013

    If you have not yet booked, DONT. If you have be prepared for the most unfriendly front reception and guest services staff I have ever encountered in my travels. And I have been to all the continents and many times to sun destinations. Second prepare...More

    2  Thank Angela G
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 4 December 2013

    Dear Angela G, I am sorry to know that you have had a bad experience with us. Always, we try to do our best effort for help every guest during their stay. If we can help you with anything in the future, don't hesitate to...More

    Reviewed 26 November 2013

    Having stayed at this hotel before in 2006 and 2008, we were looking forward to a relaxing trip to celebrate my husband's birthday, but this was not to be!!!! Check-in was very good because we were dealt with by Brenda who was a treasure, the...More

    6  Thank Elsiedobson
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 27 November 2013

    Dear Elsiedobson, I would like to offer you our apologies for the incidents that you have had during your vacation. I will take note about your comments and I will share this information with the rest of team. In every moment, we have personal for...More

    Reviewed 23 November 2013

    We went on our honeymoon here for 12 nights in November 2013. I want to get the bad stuff out of the way first and end on the good stuff. If I were to be really picky I would say the décor could have been...More

    4  Thank DanandBecky_12
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 25 November 2013

    Dear DanandBecky_12, We appreciate to know that you have had a great honeymoon with us. I will share your comments with the rest of the team. Best regards, Banesa Burque Resident Manager

    Reviewed 22 November 2013

    CHECK-IN and ROOM Planned a trip with a group of 15 people and called a few days in advance (spoke Reservations) to request that we all be in the same building as we knew that the resort was very big. Upon arrival our first group...More

    5  Thank vacayamigos
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 25 November 2013

    Dear vacayamigos, Thank you for taking time to share with us your comments. The opinion of our guest it's very important for us. Don't hesitate to contact with us if we can help you with anything. Sincerely, Banesa Burque Resident Manager

    Reviewed 22 November 2013

    THEFT IS A MAJOR PROBLEM HERE. The management does not seem to want to address this problem as it has been going on for years. They could easily place a guard for each two buildings this would help immensely. Cash (even the tips left for...More

    4  Thank redporscha
    Response from ColonialKantenah, Gerente at Grand Palladium Colonial Resort & SpaResponded 26 November 2013

    Dear redporscha, Thank you for taking time to share with us your comments. I would like to offer you my apologies for the incidents that you have had during your vacation. I respect your point of view but in every moment, we have personal for...More

    Grand Palladium Kantenah Resort & Spa
    5,609 reviews
    #6 of 23 hotels in Akumal
     
    Barcelo Maya Palace
    6,782 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,828 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Grand Palladium White Sand Resort & Spa
    2,810 reviews
    #9 of 23 hotels in Akumal
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Room Service
    • Free Internet
    • Spa
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$ 219 - US$ 525 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Green Hotel in Akumal
    • #5 Top resorts Hotel in Akumal
    • #6 Romantic Hotel in Akumal
    • #7 On the Beach Hotel in Akumal
    • #8 Luxury Hotel in Akumal
    • #9 Family Hotel in Akumal
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 414
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Expedia, Hotels.com, Travelocity, Cancelon, Hotwire, HotelQuickly, TripOnline SA and getaroom.com so you can book your Grand Palladium Colonial Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Akumal
    • Also Known As
    • Grand Palladium Colonial Hotel ,
    • Hotel Grand Palladium Colonial ,
    • Grand Palladium Mexico ,
    • Palladium Colonial Resort ,
    • Grand Palladium Spa ,
    • Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (6675)
    Pool & Beach (1742)
    Room & Suite (937)
    Dining (718)
    Hotel & Grounds (3818)
    Family and Play Areas (139)
    Bathroom (101)
    Business Centre & Event Rooms (18)
    Nearby
    Grand Palladium White Sand Resort & Spa
    2,810 reviews
    .31 km away
     
    Barcelo Maya Colonial
    5,828 reviews
    7.16 km away
     
    Barcelo Maya Palace
    6,782 reviews
    7.12 km away
     
    Grand Palladium Kantenah Resort & Spa
    5,609 reviews
    .48 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Tina0612
    18 August 2017|
    Answer
    Response from annoncapecod |
    Soda, (Pepsi), orange soda, water, beer. It should be re-filled once daily. If you need anything like more water or Pepsi lite leave a note in the fridge with a small tip.
    0
    Votes
    connietivnan
    14 August 2017|
    AnswerShow all 7 answers
    Response from YvonneAlanH | Reviewed this property |
    Hi we had a couple of queries to ask about and we contacted Paula Montoto (Palladium Customer Services Manager) who did reply to us after a few days, I have an email address but am unable to send you email address as am... More
    1
    Vote
    Tina0612
    13 August 2017|
    AnswerShow all 4 answers
    Response from Corrie B | Reviewed this property |
    I would recommend pesos. When using USD the local people have to exchange them for pesos and lose several percent in the exchange. When purchasing excursions, we always have used our credit card and have never had an issue... More
    0
    Votes
    Room Tips
    "we had no issues with noise, try to pick villa near lobby...we were in #2."
    Read review
    "Ask for a top floor room in one of the villas in the 'colonial' part of the hotel complex, to..."
    Read review
    "Make sure you figure out the best routes around the hotel. It's a huge complex and getting from one place..."
    Read review
    "Colonial is very central to resort and makes getting about a bit easier"
    Read review
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