We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Palladium Colonial Resort & Spa

Show Prices
#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
Panoramas (25)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,957 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,411: English reviews
Start your review of Grand Palladium Colonial Resort & Spa
 Click to rate
Reviewed 2 days ago NEW

Always received service with a smile, everyone was so lovely and helpful. One person in particular is Toni the waiter in the white sands lobby who went the extra mile with us. The cleanliness of the hotel was incredible. The facilities are great! We loved that there were sea activities included for no extra cost eg. snorkelling and kayaking. We...

 Report
Helpful?
4Thank Megan B
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Megan B, Thank you very much for your amazing review. We are very pleased to have made your stay a special and memorable at beautiful Riviera Maya. We are glad to know that we were able to meet your expectations, from enjoying the wide variety of restaurants we have, to relaxing at the Spa, and taking advantage of our...

Reviewed 3 days ago NEWvia mobile

This resort deserves 5 stars for their service alone!! Two years ago we booked this resort for our honeymmoon, we were treated amazing, they accommodated all our requests and made us feel very special as honeymooners. The resort itself was pristine, the food amazing and the grounds amazingly kept. It was so wonderful to see how each employee we interacted...

 Report
Helpful?
3Thank Andrea E
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Andrea E, We are so glad that you found the opportunity to return to our beautiful paradise at Grand Palladium Colonial after your last visit for your Honeymoon. It was a pleasure to welcome you again and show you the real welcoming service that makes our resort so special. Thank you for mentioning Pedro, Irma and Manuel by name,...

Gloucester, United Kingdom
Reviewed 5 days ago NEW

Just returned from a two week holiday. This was mine and my husband's first trip to Mexcio and it will not be our last. After a long day travelling we were greeted at reception with a cool drink and face cloth to refresh ourselves, which was very pleasant. Furthermore the front desk gave us a very detailed explanation of the...

 Report
Helpful?
3Thank Morris28_11
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Morris28_11, You have done such a lovely job of recounting your first visit to Mexico in Grand Palladium Colonial, and we are sincerely grateful for the time you have taken to do so. Between your smooth check in, tasting all the 9 a la carte restaurants, and running every morning through the resort it sounds like you made the...

Escanaba, Michigan
Reviewed 1 week ago NEWvia mobile

We really enjoyed ourselves after the first couple of days at the Colonial. We arrived at check-in time(4 p.m) after a twelve hour travel day. We were exhausted and very hungry and just wanted to get our rooms, drop off our bags and go eat and get an hour or two of much needed sun. One of our two rooms...

 Report
Helpful?
4Thank Fab44
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Fab44, First of all thank you for taking the time to send us your impressions about the holidays experience you had in our resort. We deeply regret reading that your experience was affected by the concierge that greeted you on after check in, our intention is not to disturb your holidays, otherwise the final objective of Palladium Travel Club...

Kingston upon Hull, England, United Kingdom
Reviewed 1 week ago NEWvia mobile

Hi my husband, mother in law, father in law and me stayed at this beautiful hotel. The rooms were fantastic and clean and comfortable. The buffet restaurants and al la carte one,s were brillant. Food was lovely and plentyful. Very clean and very very friendly people. They were always there to help. The beach was good and lots of loungers....

 Report
Helpful?
3Thank Julie G
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Julie G, Thank you for sharing the beautiful vacation time that you had at our wonderful resort. We appreciate your kind words on our beautiful grounds, rooms, delicious food and the rest of the resort amenities. Our staff is always there to assist and make your experience even greater, so we appreciate that you recognize their talent and will...

west midlands
Reviewed 1 week ago NEW

Just back after 2 wonderful weeks staying in the Colonial (Villa 2) and both my wife and I have both said this is the best holiday we have ever had(and we have been on many!) We got the wow factor as soon as we arrived with flamingos in view at the front of the hotel. Entering the hotel you are...

 Report
Helpful?
5Thank baggiemac
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear baggiemac, Thank you for sharing your valuable review with us, it has been delightful to read it and realize the good time you had at our Grand Palladium Colonial Resort & Spa. We are so pleased to know this has been your best holiday so far, and that form your arrival you were greeted and treated as you deserve...

Pennsylvania
Reviewed 1 week ago

We just returned from a 5 Night stay at the Grand Palladium Colonial. We booked our Trip through Judy & Maria's Travel.  We felt like we were royalty! The grounds are amazing, and we loved to watch all the adorable animals (Iguanas, Coati, Seroquel, Raccoons, Fish, cats)! My boys LOVED the Salt-water pool where they could snorkel in the pool!...

 Report
Helpful?
4Thank Stacy W
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Stacy W, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel pampered and well attended during their stay, and we are thrilled to know that you enjoyed your holiday experience with your family. Thank you for highlighting your appreciation for our beach, pools, a la carte restaurants and kind...

Reviewed 1 week ago

Thanks to the entire POP team. Thank you very much to Arianna, Elizabeth, Viktor, Rodrigo.... and all It was a pleasure to meet you all. Good entertainment every day. Beautiful shows. Party, Party Party... we see us soon.......

 Report
Helpful?
1Thank Olli W
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Olli W, Thank you for your review; we are delighted to read that you have enjoyed your stay at Grand Palladium Colonial and were satisfied with the overall provided services. Rest assured that your compliments have been gladly shared with the entertainment team, we are happy that you were involved in their contagious good energy and wonderful attitude, and...

Windsor, Canada
Reviewed 1 week ago

The resort is beautiful. The complex is quite large but there are lots of shuttles to help you get around if you're tired from a great day around the pool or out by the beach. The Restaurants were excellent especially the Mexican and the Japanese. The service was great anywhere you went and as always in Mexico the people were...

 Report
Helpful?
2Thank Riccki2014
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Riccki2014, Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation. We are beyond thrilled to know of the great vacation time you had enjoying our large resort, thank you for highlighting your...

Stamford, Connecticut
Reviewed 1 week ago

First, the positives. Like others have mentioned the resort is beautiful, clean and most of the staff was very friendly and service was good. The King room was nice and until a very loud family moved in next door, quiet. The breakfast buffet was decent and most of the restaurants were good. Punta Ameila, the Japanese place and the Thai...

 Report
Helpful?
1Thank Gina_CT2014
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Gina_CT2014, Thank you for deciding to stay with us at Grand Palladium Colonial to spend your family holidays in beautiful Riviera Maya. We appreciate you mentioning the good aspects that you liked about our resort, as well as we thank you for telling us the areas where we felt short from your expectations, this feedback is very important for...

7,461 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (6321)
Viewed
Pool/Beach Area (1543)
Viewed
Dining (432)
Viewed
Hotel & Grounds (1391)
Viewed
Family/Play Areas (127)
Viewed
Room/Suite (487)
Viewed
Bathroom (96)
Viewed
View from Room (83)
Viewed
Business Centre/Function Rooms (18)
Viewed
Other (2144)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1115)
Viewed
Ambassador Suite (118)
Viewed
Amenities (342)
Viewed
Beach (32)
Viewed
Junior Suite Double (76)
Viewed
Los Rocas Saltwater Pool (31)
Viewed
Main Pool (40)
Viewed
Mayan Suite (79)
Viewed
Dining (254)
Viewed
Secret Pool (Adults Only) (16)
Viewed
Standard Double Room (64)
Viewed
The Hotel (53)
Viewed
Waterpark Kids Pool (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Room/Suite (7)
Viewed
Family/Play Areas (3)
Viewed
Dining (7)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (3)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Akumal
0.5 km away
Grand Palladium Kantenah Resort and Spa
0.3 km away
Grand Palladium White Sand Resort & Spa
37.8 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
2,846 reviews
Show Prices
Show Prices
Show Prices
10.3 km away
Grand Bahia Principe Coba
1.6 km away
Grand Sirenis Riviera Maya Resort & Spa
9.9 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
8,005 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 14,276 - ₹ 32,660 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Priceline, Despegar.com, Hotels.com and Jetsetter so you can book your Grand Palladium Colonial Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
676 questions
Ask a question

See all questions (676)

Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is probably the quietest”
 of 5 bubbles StacyW693, 22 Mar 2017 | Read review
“Colonial rooms are central away from noisy pool areas.”
 of 5 bubbles Homz2014, 20 Mar 2017 | Read review
“Villa 9 is very close to the beach if that's what you like.”
 of 5 bubbles Lisrob, 18 Mar 2017 | Read review
“If you choose Villas 5-7 your halfway in between both the Colonial and White Sands.”
 of 5 bubbles hy53, 18 Mar 2017 | Read review
“As there are no lifts a ground floor is easier to access, but we prefer the quieter top floor rooms.”
 of 5 bubbles LynNottingham, 13 Mar 2017 | Read review
5 of 5