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Grand Palladium Colonial Resort & Spa

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Traveller (7717)
360
Panoramas (25)
Traveller (7717)
360
Panoramas (25)
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Bar/Lounge
Breakfast included
Shuttle Bus Service
Room Service
Free Internet
Spa
Airport Transportation
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Hidden Gems
Business
HOTEL CLASS
Hotel links
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Special Offer:EXTRA SAVING:10%OFF!
Location
Full view
Getting there
Cozumel Airport38 km
Cancun Airport79 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
6,031Reviews
8,864Photos
1,024Q+A
100Room tips
Traveller rating
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Show reviews that mention
We stayed at the Grand Palladium for 2 weeks in November/December 2018, The hotel is a very well presented place with very friendly staff.

Upon arrival we were made to feel welcome, our bags where delivered to our room by the bell boys and we where shown the way to the nearest b
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 3 days ago
Appreciable Mozzerjnr, Thank you very much fort taking the time to leave us a review of your experience, and for noting the aspects of your stay both positive and for improvement. Your feedback about the food in our buffets, the furniture at your suite, and the service at us sport bar, are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. On the other hand, we are happy to know that your two weeks of stay with us were enjoyable, thanks to the beauty of your room, the warmth of our staff, who upon your arrival received you with our authentic Palladium hospitality, and above all our wide range of a la carte restaurants which managed to satisfy your taste being this the most prominent element of your vacation. We sincerely appreciate your recommendations and look forward to your next visit to Mexico to give us the opportunity to satisfy your taste once again at any of your favorite restaurants. Kind regards to UK, Kenia Rodriguez Hospitality Manager
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We visited here, our 21st visit to Palladium hotels and 5th to GPRM, for 2 weeks 22 Oct to 6 Nov 2018. We were upgraded to a suite in White Sands upon arrival which was very appreciated and received our gold bracelets.
We thoroughly enjoyed our holiday. Everyone was very friendl
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Appreciable janddr, On behalf of all the members of our great Palladium family, we want to thank you with all our heart for being a Fan of our Palladium chain, and on this occasion, thank you very much for letting us know about your experiences at TRS Yucatan. We appreciate your detailed description of our services, we are proud to know that our staff symbolizes the most important element to give meaning and life to our facilities, without a doubt, they are what they achieve magical moments and that is why that from management we are pleased to congratulate them daily. There are no words to thank you for your loyalty to our Palladium chain, we will be happy to receive you soon, this is already your second home in the Mexican Caribbean, and we are at your disposal to satisfy you once again. Remember traveling is the healthiest addiction, Kind regards to UK, Kenia Rodriguez Hospitality Manager
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If you are looking for a place where kids are a focus, this might be for you. For us, the sheer number of kids that seemed to be everywhere was a pretty major con. Been to a number of resorts that were not adults only but never felt like I was swimming in kids the way it seemed
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 1 week ago
Appreciable jeffhesser, Thank you for the valuable time that you have invested to share your comments, that are indeed valuable to us, as they help us in our committed effort to exceed our guest expectations and create value at every encounter. Our management team has noted your comments in order to make the necessary checks with all the departments involved. Your feedback is critical to us so that we can keep on improving our services. It is nice to read that you like some aspects of your stay, from the beauty of our pools, the gastronomy quality during dinner, our program of activities and the amazing entertainment show. If you decide to return to Mexico and select Palladium as your Hotel again, it will be an honor to welcome you and arrange every detail to give you the superior vacation you and your family deserve. Kind regards, Kenia Rodriguez Hospitality Manager
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We have just got home from our family-moon at this hotel. We had such a fantastic time.

The facilities in the hotel were great. Beautiful settings with 3 very impressive/spacious lobby areas. The pools were fantastic (but a little cold), beach was stunning and really close to
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 2 weeks ago
Dear Sarah C, Thank you very much for your posting on TripAdvisor. It was an honor to host your holiday and it is a pleasure to receive such a nice review highlighting about our, facilities, services and most of all, our staff professionalism and kindness. It was a pleasure welcoming you and your family, we are thrilled to know that this was one of your best trips, from enjoy us Mexican show, to the fun entertainment days you enjoyed with our POP team, the lovely gluten- free dining experiences, and adventures dancing on stage, it really sounds like you made the most of your stay and you created wonderful memories along the way! We would like to thank you for your recommendations for our future travelers, and we look forward to you soon return, it will be a pleasure to create unforgettable moments for you and your family. Kind regards, Kenia Rodriguez Hospitality Manager
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Please do not plan to schedule your Wedding at this hotel...

We had been invited and the hotel is amazing however we experienced the worst wedding.

There is no electricity at the event and anybody from the management cannot resolve anything.

We wait more than 3 hours and nobod
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 3 weeks ago
Appreciable 293ulisesv, Thank you very much for sharing your recent experience at our Gran Palladium Colonial Resort & Spa. We regret the unfortunate incident you have kindly shared with us in this review, our wedding planners have as their main mission to make dreams come true, and not having complied with you saddens us. On behalf of the hotel management, we would like to mention that this has been an isolated situation, which we have already made sure not to repeat with any of our future couple. Because our purpose as a company is to achieve unforgettable experiences. We know how important it is for you the satisfaction of the newly married couple that is why we make your knowledge that our management has been in direct contact with them to regain their confidence, we will take care of making their last days of stay an unrepeatable experience. On the other hand, we are happy to know that the beauty of our facilities has lived up to your expectations, without a doubt the beauty of our natural landscapes manages to create a unique harmony in the Caribbean. We continue working daily to exceed the expectations of our guests, and we want to have the opportunity to receive you again soon to offer you an extraordinary stay. Kind regards, Kenia Rodriguez Hospitality Manager
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Colonial Resort & Spa
The Junior Suite Double at the Grand Palladium Colonial Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Colonial Resort & Spa
The Ambassador Suite at the Grand Palladium Colonial Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Colonial Resort & Spa
The Ambassador Suite at the Grand Palladium Colonial Resort & Spa
Standard room
Photo provided by managementGrand Palladium Colonial Resort & Spa
Room
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We are wanting to travel here with my 2 year old that has many allergies and sensitivities. I was concerned about the food he will be able to eat. I understand the allergy card and how it works. But I read about how garlic is in everything like the salts pepper and oils unknown to the chefs which I can understand but that and onion is a top issue along with eggs, tree nuts, peanuts, coconut, gluten and dairy. My worries are that he will not be able to have much. Do you offer rice milk there? If you could help me understand a little better about what to expect that would be helpful. Thank you so much
Hi- 1 would definitely ask the resort directly. I am not certain if they have rice milk. The buffets are already prepared, so there is not a lot of customization that can occur.
3 votes
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How close are the room in this hotel to the beach? It seems like there are several hotels in one. Is it really large?
I agree with beachqueen..One thing for us was it took a day or so to figure out the lay out..But then it was Easy..Great Resort
0 votes
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I read that you have to leave a passport or drivers license to rent any of the water sports equipment. Is that true?
Sorry I’m not sure, I did rent a snorkel some years back and had to leave 5 dollars deposit but got back on returning. Not sure about the other equipment
0 votes
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Any tennis players going to be there from Dec. 26 to Jan. 1? I am about a 4.0 player. PM me if interested in playing.
Sorry I do not play tennis, but I know that at the Grand Palladium Costa Mujeres, they have access to the "Nadal tennis center".
0 votes
In our party of 5, we have a severe peanut allergy and a lactose intolerance. How can we ensure that these individuals don’t consume food that may have come into contact with these substances?
When you check in they will ask you if you have any allergies they will give you a specific bracelet with a color code on it and that everywhere you eat you show the server and they will point out what you can and can't eat and even the chef will come out and talk with you.
3 votes
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Previous
"Room 5831 was very good, near beach, centrally located and recently updated."
"All the room seemed to be nestled in the beautiful palms."
"Handicap room in villa 1 is perfect!"
"Yes we left one"
"Some Mayan suites in Kantenah overlook the beach"
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PRICE RANGE
US$ 191 - US$ 490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotelgrand palladium colonial resort & spahotel grand palladium colonialgrand palladium mexicopalladium colonial resortgrand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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