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Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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#4 of 23 Hotels in Akumal
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6,516 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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Showing 4,376: English reviews
Fredericton, Canada
Reviewed 1 May 2015

Sian Ka'an was a fantastic hotel/resort. No children, wonderful staff who take GREAT pride in the maintenance and customer service, and more than enough opportunities to just sit back and relax. There were activities every day at the Activity Pool and the beach, as well as pretty awesome ShowTime shows. The acrobatics are my favourites, and there were 2 shows...

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Helpful?
3Thank JoanneJennifer
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Jennifer, There is no enough words to thank you for have chosen us as your honeymoon destination and also for allowing us to be part of this wonderful experience. All our entire staff that you mentioned will receive all your greetings and this will be of good encouragement to all of them. Is truly an honor to read that...

Vancouver Island
Reviewed 1 May 2015

Great food, drinks, rooms and service. 17th visit to complex with 2nd to Sian Kaan. The SK is the only choice for us now, way more relaxed and better everything. No kids is nice. Several old friends on the staff and some have moved on. Special mention for Eglaydy in the buffet and Agnes in Customer Relations. Will be back!

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Helpful?
2Thank SteveJ47
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear friend! Is really a pleasure to welcome you always here in your second home. We are really grateful for your loyalty and good comments, as you know these ones encourage us to keep working hard and ensure the satisfaction of all our guests. For sure Eglaydi and Agnes will feel honored to know about the good impression they left...

Quebec City, Canada
Reviewed 1 May 2015

We stayed at Sian Ka'An site. The weather was just perfect. The room, restaurants and service were perfect. The employees let us try to speak to them in Spanish and they tried to talk to us in French. What a wonderful experience overall !!! We liked it so much that we enter the Privilege Club that we will use for...

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Helpful?
1Thank HelGuy2015
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, On behalf of our entire team is a pleasure to read that you really had a good time while you were here with us. Your comments are of good encouragement for us, and an incentive in order to keep working hard and fulfill our guest´s expectations. As you mentioned sometimes we need to use all our language skills...

Reviewed 1 May 2015 via mobile

Overral excellent value! Great food, drinks & espresso cofffee...great service in general I would say very good but not extremely good or legendary...would I go back? absolutely....air transat does not charge for bags on plane and we get to see movies on the plane for free...which is great! Makes it fun! San Khan is the newest complex...clean & new... You...

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5Thank JimmyTrump
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Jimmy, We appreciate for reviewing your recent visit at our hotel, thank you for the time you have taken to send us your feedback. Your comments will be forward to our staff as they will feel honored to read that you enjoyed the great food, drinks and most of the restaurants. Also, thank you for bringing to our attention...

St. John's, Canada
Reviewed 1 May 2015

This was my first time travelling in 10 years and I am very happy I chose Sain Ka'an. They have amazing staff who smile and greet you from the moment you arrive until the moment you leave. Will return

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Helpful?
3Thank Krystal H
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Krystal, Thank you for staying at our resort and for the valuable comments you had left on TripAdvisor. To read that you enjoyed your the outstanding service of our staff, make us feel proud and encourages us to keep working with the smile and good job that characterizes Bahia Principe Hotels & Resorts. We are already looking forward to...

Canada
Reviewed 30 April 2015

We attempted to book this hotel for 5 nights this coming June...but we had many fall outs with their booking system so much so that we cancelled our 'reservation'. We booked through the hotel site and thought all was reserved until we got a notice saying that they would only charge us on the credit card 2 weeks before our...

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Helpful?
8Thank M J
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Client, We regret very much that due to the situations described your perception of the hotel and our service was not what you expected. Furthermore I would like to express my appreciation for your concerns and extend our sincerest apologies for any inconveniences which you may have experienced as a result of the situations you have brought to our...

--Wellington
Reviewed 29 April 2015

Beautiful, well maintained resort. The best room I have ever stayed at for an all inclusive vacation. The staff at this resort were very friendly and helpful from the initial bell hop to the waiters, cooks, front desk, cooks and shuttle drivers. Enjoyed every part of my stay from the excellent food and great swimming pools and beach areas to...

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Helpful?
5Thank Garfield M
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Garfield, I am very happy to hear that you had a great vacation; it was our pleasure to assist you. Thank you very much for posting your review of your stay in our hotel. Your positive comments about our services, amenities and facilities are very rewarding. Rest assured that your feedback will be shared with our team and will...

Reviewed 29 April 2015

We had a WONDERFUL honeymoon at Sian Kaan. Honestly Im not sure what the negative reviews are about. The venue is beautiful, the workers are LOVELY and PLEASANT, and the food is DELICIOUS!!! As soon as we arrived, we were welcomed with two delicious mojitos. Thats how I knew we were in the right place. The buffet is absolutely the...

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Helpful?
4Thank Nanayaa S
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, Thank you for the time you have taken to share your wonderful experience during your honeymoon at our hotel. It is great to know that you had a wonderful time and that you enjoyed the the venue, the lovely staff service and the delicious food! Thank you once again for taking your time to share your experience with...

Calgary, Canada
Reviewed 28 April 2015

I thoroughly enjoyed this resort. The staff was very friendly. The food was pretty good..not over the top amazing. Room service was great. The minibar was stocked daily and turndown service was consistent throughout my stay. Entertainment was definitely not lacking. The biggest perk of staying at the Sian Kaan was the opportunity to visit and eat at the other...

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Helpful?
4Thank CalgaryLady83
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, Thank you very much for choosing our resort and for taking the time to write your impressions about our hotel; for us it was a real pleasure to host you here. It is a pleasure to read that you enjoyed the room service, the great food, the entertainment, the access to our sister hotels the beach and the...

St. John's, Newfoundland, Canada
Reviewed 28 April 2015

I have been to Mexico, Dominican Republic, and Cuba on many all inclusive trips, but I have never ever had such wonderful and caring staff! The resort was great too! Food was delicious! Beach lovely! However I will return because of how we were treated!!! Eric, our server in the buffet for dinner was fun, interesting and so nice! We...

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Helpful?
6Thank Dackenic S
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Friend, Thank you for your loyalty to Gran Bahia Principe Hotels & Resorts and for choosing us for your vacation!! It is a pleasure to read that we exceeded your expectations during your stay in regards of food, beach, pools, rooms but overall the service. We strive to provide the best service and we are very happy that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 

Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 13,084 - ₹ 34,353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Akumal, Riviera Maya, Mexico
Hotel Style:
#2 Romantic Hotel in Akumal
#2 Family Hotel in Akumal
#4 Luxury Hotel in Akumal
#4 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Sian Ka'an Don Pablo Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse suite”
 of 5 bubbles debi9757, 20 Feb 2017 | Read review
“42223 great top floor- king bed- near activity pool”
 of 5 bubbles WendyG644, 16 Feb 2017 | Read review
“rooms far from the lobby are much more quiet at night”
 of 5 bubbles julesd541, 15 Feb 2017 | Read review
“Both times that we stayed at the Sian Ka'an we were pleased with our accommodations.”
 of 5 bubbles 917lilliant, 15 Feb 2017 | Read review
“Most rooms are OK, and there was very little noise after 11.00 PM”
 of 5 bubbles PortCoquitlamDave, 14 Feb 2017 | Read review
5 of 5