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Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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#3 of 22 Hotels in Akumal
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6,378 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Sian Ka'an Don Pablo Collection
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Showing 4,268: English reviews
Basingstoke
Reviewed 11 October 2015

We have just returned from a 2 week stay at this hotel and unfortunately it did not start well. On the first night we were woken up at 3am by torrential rain and the sound of dripping water. On investigation we noticed the rain was coming in through the windows and pooling on the floor, we duly rang reception who...

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Helpful?
5Thank BasingstokeBests
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Friends, Thank you for your time sharing your review from our hotel. We are very sorry that you experienced some inconvenient at the beginning of your trip but at the same time happy that the problems got solved and you could enjoy fully from our services. Thank you for mentioning the names of our staff that made your stay...

hull uk
Reviewed 10 October 2015

went to have a quiet break after a hard few years, just the place Staff very very helpful and nothing was a problem to them The 2 gourmet restaurants were first class and we also had excellent meals at The Arlequin and the Brazillian restaurants. The ride to the beach was 10 mins but regular service really nice beach always...

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Helpful?
4Thank belle2306
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Friends, It was a pleasure to be your host in your vacations. Thank you for sharing your good impression form our hotel, our staff for sure will appreciate your kindness. We all look forward to your next visit, come back soon! Best regards, Irving Torres Luxury Bahia Principe Sian Ka’an Don Pablo Collection

Birtley, United Kingdom
Reviewed 10 October 2015

Look at the reviews and they look fab. But wait where are these mostly from, yes Americans on a short break, not the British on their 2 week annual break. And this is where it falls down especially when it rains. Never have I seen so many people huddled under umbrellas in a hotel reception because the design does not...

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Helpful?
9Thank Mark S
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Mark, On behalf of our entire team thank you for your time sharing with us your comments regarding your stay at our hotel. We sorry to hear we did not fulfill your expectations; something we take seriously is the comments of our guest in order to improve where we need to do it and ensure our guests are satisfied....

Akumal
Reviewed 8 October 2015

If you aré looking for an adults only all inclusive guest vacation come to Sian Ka'an. Service should be their first ñame and friendly goes Along with it. The beaches, pools, rooms, and grounds aré well kept. The food is good and plentiful. Come and enjoy, we did.

Review collected in partnership with this hotel
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3Thank thomasmN8765DE
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Thomas, Thank you for your very kind comments. We really appreciate your time and disposition to share your review from our hotel. It feels really nice to read you enjoyed from our services. We look forward to your next visit! Best Regards, Irving Torres Luxury Bahia Principe Sian Ka’an Don Pablo Collection

Kingston, Canada
Reviewed 7 October 2015

Our room was on the third floor (penthouse) with hot tub on roof. Actually we would have likely enjoyed a nice balcony suite just as much and had less stair climbing. The first floor rooms, not as much due to bugs and perhaps animals as this resort is very close to nature. All rooms appear to be similar in layout...

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2Thank sunluverOntario
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Friends, It is for us very rewarding to read our guest could enjoy from a memorable stay. Thank you for your time sharing with us your feedback from your recent stay at our hotel. Something that we take seriously is our guest comfort and we strive everyday to improve where it is needed. Thank you for your kind and...

Salmon Cove, Canada
Reviewed 7 October 2015

We had a fantastic time at this resort. My wife and I traveled alone and stayed for a week, and it was our second trip to the Riviera Maya. We definitely plan on going back in the near future. Our room was a little on the small side but had everything we needed. The AC worked perfectly, the shower was...

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Helpful?
5Thank Jeff S
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Jeff, Thank you and thank you again! It is very nice to read that we did a good job. Our staff for sure will feel honored to read such good comments like yours. Thank you for mentioning the good aspects that made your holiday better, such as the continuos transportation we have to get to the beach area, the...

Newcastle
Reviewed 7 October 2015

Arrived on the 2nd October and initial thoughts were it looked nice. We attended the buffet restaurant and the food was lovely. We booked the Japanese for our third night via the App they push you to use. At 7.20 having dressed accordingly we made our way to the restaurant to find it in darkness. Confused we made our way...

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Helpful?
5Thank MrandMrsGNewcastle
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Guest, On behalf of our entire team I would like to thank you for the time you took in order to share your detailed feedback from your recent stay at our hotel. We always appreciate all kind of comments from our guest; this allows us to improve where we need it in order to ensure the quality of our...

Sydney, Australia
Reviewed 7 October 2015

We just got back from a 3 weeks stay at this hotel and it was fantastic! Great location, very friendly staff and excellent food. Ideal location if you wish to visit the ruins as well, or just enjoy the beach. Special thanks to the Sian Ka'an staff who's been amazing during our entire stay. The service is outstanding. I particularly...

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Helpful?
1Thank Maudie2041
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Friends, It is always a privilege to welcome our guest and we strive to pamper them as they deserve. We feel proud to read you enjoyed from our services and our friendly staff. Thank you for your time sharing with us your review. Vanina, Gerson, Dana and Faustino really appreciate your kind comments. Be sure we will keep up...

Houston, Texas
Reviewed 6 October 2015

We visited this resort September 19 through the 24th, 2015. The service was awesome, the food was great and the accommodations were excellent. Special thanks to Jose, Ruben, Diana, Sergio for awesome customer service. All of our questions were answered. Our reservations for dinner were made in advance of our stay. I enjoyed the beach at Akumal the most although...

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Helpful?
1Thank Elise B
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Elise, Thank you for your time sharing with us your very kind comments. Fantastic it felt the time we spent serving you, we always enjoy doing our best to pamper our guest. For sure our staff will be very happy to know they left a good impression on you. I will address your comments to them. We feel comforted...

Hudson, Florida
Reviewed 5 October 2015

The room looked beautiful. I had a few issues, however. The lighting was poor. The blinds open was the only way to see well. There was no full length mirror in the room at all. My husband actually took down the mirror that was hanging horizontally for me to use. The last issue was inadequate space for clothing. The resort...

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Helpful?
3Thank Lisa R
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review

Dear Lisa, First of all I would like to thank you on behalf of our team for your time and kind comments. It is always a pleasure to read the reviews from our guest, cause this allows us to improve where we might need it. We really appreciate that you mentioned enjoy from the services that we provide and the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 

Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: ₹ 13,858 - ₹ 38,501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Akumal, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Akumal
#2 Romantic Hotel in Akumal
#3 Luxury Hotel in Akumal
#3 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Sian Ka'an Don Pablo Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there are no elevators. For mobility issues ask for a room close to the lobby on the main floor.”
 of 5 bubbles tonmec, 14 Jan 2017 | Read review
“Probably a top room would be best to look over the jungle”
 of 5 bubbles SandraS790, 13 Jan 2017 | Read review
“Penthouse or Luxury Junior Garden Suite with Private Hot Tub every time”
 of 5 bubbles LesleyWBrown, 9 Jan 2017 | Read review
“away from the lobby”
 of 5 bubbles GeoffH185, 9 Jan 2017 | Read review
“Penthouse if you can, garden junior suites are very roomy and come with private hot tubs”
 of 5 bubbles DarinWB, 9 Jan 2017 | Read review
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