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Bahia Principe Luxury Sian Ka'an

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About

#12 of 17 hotels in Akumal
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Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi (free of charge) Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Free shuttle or taxi services
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Snack bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Nightclub / DJ
Airport transportation
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Exclusive discounts!

Location

Carretera Chetumal - Cancun Km 250, Akumal 77780 Mexico
Name/address in local language
Bahia Principe Luxury Sian Ka'an
9,788Reviews3,065Q+A100Room tips
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caseyfromcalgary wrote a review 17 Mar
Calgary1 contribution
Very disappointed with our stay here. The room was pretty small (described as a Junior Suite Superior). It was in quite rough shape, the furniture was very worn out, and the King Size bed was two twins pushed together. The towels were extremely rough. The air conditioning was either on or off; there was no way to adjust it. The “Quiet Pool” was not handicapped-accessible (one of us was temporarily hobbled), so we had to physically pull them out of the pool. There wasn’t steps or a handrail. We’ve been to this resort six times, but this is the first time at Sian Kaan. I doubt we’ll return to the Grand Bahia Principe.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gary M wrote a review Oct 2023
Calgary24 contributions207 helpful votes
Hotel's Favourite
My Wife and I just returned from a 10-day vacation at the Grand Bahia Principe Sian Kaan with our travel dates being 17 September 2023 through 27 September 2023 inclusive. We traveled from Calgary, Alberta to Cancun aboard Westjet Vacations and the flight took 4 hours and 51 minutes. Upon arrival at the Cancun Airport, we discovered that many of the arrival procedures have changed since we were there a year ago and I have to say, the arrival process has been significantly streamlined. In the past, arriving passengers were required to complete a series of forms which included a Mexican Tourist Card and a couple of other documents. That is not longer a requirement as we merely presented our passports to the Customs Officer who stamped our documents and we were on our way through to baggage claim. After retrieving our bags, we expected to go through additional steps such as baggage examination and an engagement with a horticultural officer as that has been the practice for the 25 years we have been traveling to Cancun. All of that has now changed and there is a “Voluntary Declaration” line that the majority of the passengers we arrived with merely walked through without declaring anything. To be fair, there were some passengers that were randomly selected for a baggage examination, however the vast majority or people just passed through and were out the door. This process was extremely easy and took no time. The bus ride from the airport to our resort (located a long way south of Cancun and almost at Tulum) took us 2 hours and 10 minutes to complete although the air-conditioned bus was very comfortable. This was out eighth trip to this specific resort and to say it felt like a homecoming would have been an understatement. The check-in process was a breeze as we had previously checked in on line 10 days before our departure and we would highly recommend that people do that. The on-line check in also allows guests to pre-book dinner reservations which again, we would highly recommend. Download the APP before you travel and things will be much simpler. For people that have not visited this resort before, this complex is made up of four separate resorts with the Sian Kaan (Adults only) being located across the highway (non beachfront, rather proximal to the golf course) from the other three sister properties. The Tulum, Coba and Akumal are all beachfront, are “family friendly” and located on the ocean side of the highway. We had requested a room in building 6, 7 or 8 as they are the buildings that are close to the lobby and to our delight, the hotel had placed us in building 7. (Room 40703). Having not been there since the pandemic, we had an expectation that the majority of the staff members that we had come to know over the years would have likely moved on. To our delight, many of the familiar staff members are still there. More about that later. During our stay, the occupancy of the resort was around 50-60% full which resulted in some closures; some restaurants were closed each night and the Sushi Pool and bar were both closed for the majority of our stay. Also of note was the fact there is some significant construction happening near the resort as they are in the process of building the Mayan Train. We heard comments through Trip Advisor that the construction noise was overwhelming and we were very interested to see if that noise impacted our vacation. In short, we were not impacted at all although there were days (and some nights) when we could hear the noise, but not to the extent that some people described in other reviews. In the interests of providing helpful information to people reading this review, we will offer thoughts about what we really liked about this resort and also the areas we felt they could improve upon. What we most liked about the Sian Kaan: The staff are amazing. We acknowledge that so many of the people that review resorts in Mexico say that same thing and having heard it over and over again, we wanted to reinforce that point. The people working at the Sian Kaan are highly committed to making the guest experience amazing and memorable. The staff at the Yal Ku (breakfast, lunch and dinner buffet) are folks that have been working there for many years and have become great friends of ours. Despite the fact we had not been there for 5 years made no difference; they all recognized us and treated us like royalty. Daniel the Day Manager of the Yal Ku sets the tone as being the kindest, most attentive and dedicated person on the property. The wait staff including Eglaydi, Miriam, Adrianna, Nancy the Hostess and a cast of others greeted us each day with a smile and kindness. Besides the buffet at the Sian Kaan, there are also two a la carte restaurants on the property the Alux (a gourmet style restaurant) and the Makado (Japanese cuisine). That being said, guests of the Sian Kaan are allowed to visit any or all of the restaurants at the other three sister properties (Tulum, Akumal and Coba). Our experience with the Alux in the past has been nothing short of delightful. Historically, the food has been top notch and the service the same. On our first night at the resort during this trip, we did not find the food to be of great quality, so we decided to give the restaurant a second chance toward the end of our vacation and to our delight, we found the food perfect and the service above and beyond. They even have lobster on the menu which was prepared perfectly. The server Roque whom we have known for many years provided the service and Captain Gabriel was awesome as well as Neily the Hostess. Overall, a great experience. As mentioned above the other a la carte restaurant at the Sian Kaan was the Makado and once again, we found the food to be wonderful and the server Edgar was a consummate professional and made for a great evening and dining experience. The other place to eat at the Sian Kaan is the Cenote Grill which is a 24 hour restaurant and bar which is a very nice option for anytime dining. This grill is staffed by some amazing people that include servers Constantino, Jesus, Alheizer and bartenders Lucio and Pablo all of whom will take good care of you. While the food is basic, it is of high quality and the fact they are open 24 hours a day is a very nice feature. Room service is also a part of the all-inclusive offering however we did not take advantage of that feature so we are not in a position to comment on the quality of the food. We also dined at a number of other restaurants at the three sister properties and had great gastronomical experiences at all of the places. Specifically, the Kuuk Restaurant offered both great food and great service as did La Gourmet which as well worth the visit. The Frutus Del Mar which offered a great variety of seafood was outstanding as was the service and the Grand Tortuga with Captain Raquel and servers Enrique and Francisco made for a most enjoyable evening. We attended many of the shows that were offered as evening entertainment and for the most part, they were very well done. Specifically, the Jersey Boys Show was well done and performed by a group of professionals. The Circus Show was highly entertaining, as was the 1980’s Show. Also, we would highly recommend the Silent Disco (we attended twice as it was so much fun) which was hosted at the Sian Kaan once per week. The only show that we attended that we would characterize as terrible was a musical performance called the Latin Show. The music was extremely loud and annoying and the lights from the stage drove the majority of the audience out of the show and into the lobby bar. The Sian Kaan (as mentioned before) is not located on the beach, rather across the highway near the golf course and the resort offers a fleet of very efficient trolleys that run with amazing frequency from one side of the resort to the other. There was not a time at which we waited for more than a few minutes for a trolley to arrive as they are regular and efficient. The Sian Kaan also offers its own beach was located beside the Akumal beach. Guests of the Sian Kaan and adult guests of the Akumal are the only people that are permitted to use the Sian Kaan beach. There was a bar there which was staffed with some amazing people including Carlos, Alexandro, Hugo, Gabrielle and Zeity all of whom will you both entertained and ensured that we were constantly “hydrated”. As noted, the occupancy of the resort was at between 50-60% while we were there and the upside of that low occupancy rate meant a person could get a pool chair or beach chair at almost any time. The Entertainment Team was comprised of about 10 people all of whom were high energy, fun, interactive and overall great people. On one particular day we decided to take the Bike Tour which was guided by one of the Entertainment Team, a gent named Alexander. The tour was scheduled for 2 hours which at first, we found a little intimidating, however it soon became evident that it would just be 2 hours of guided fun. We strongly recommend the Bike Tour as it took the guests around the golf course with many sightseeing stops along the way, then around the other three sister resorts with stops at many points of interest. One of the other features of this resort was the mini-bar located in every guest room. Each day, someone would come around and refresh the mini bar which carried two small bags of potato chips, two beers (Dos Equis), water and three kinds of soda. A very nice touch. And finally, one of the things we most appreciated about staying at the Sian Kaan was the way in which smoking is so very carefully moderated. There are signs up all around the property asking people not so smoke and there are also designated places in which people are permitted to smoke. Being strident non-smokers ourselves, we truly appreciate the policy. That said, there were still some people at the resort who felt the rules did not apply to them and they smoked whenever and wherever they wanted but it is difficult to educate people like that. We would the following for areas of improvement: There seemed to be a lot of confusion over the dress code at the a la carte restaurants on this property. When booking a restaurant, guests are given a confirmation slip which outlines the location and the time of the reservation. The slip also includes the dress code for the restaurant and for the majority of the restaurants it clearly states “Gentlemen must wear long pants and a collared shirt.” That said, when we arrived at the Alux on our first night, we encountered people wearing athletic shorts and t-shirts which came as a bit of a surprise as we had dressed in accordance with what we had been told. This is both confusing and inconsistent with their messaging and should be addressed. It is our understanding that the resort offers a butler service however we were never told of this option, nor did we ever encounter anyone that resembled a butler (not sure what a butler looks like?) during our 10-day stay. If that was an option, it should have been offered as such and not kept a secret. Each Saturday night the buffet offers what they call the Gala night and the big draw was the fact they had lobster on the buffet. We attended expectantly in hopes that the food would be great, however very sadly, the lobster was so completely overcooked to the point it was not edible. That was the only criticism that we had about the Yal Ku buffet as every other meal we had there was awesome. On one night, we dined at the Mexican Restaurant called Tequila and the food and service were both top notch. The only challenge associated with this restaurant was the fact there was no air conditioning inside the restaurant, which made for a bit of a sweaty dining experience. That said, we would still strongly recommend a dinner there as the food was incredible. We encountered the same issue at the Los Corralos Steak House as the food was incredible yet there was no air conditioning. Captain Aldred and server Sebastian were definitely highlights of the night during that dinner. We would just ask that they explore the possibility of air conditioning. One of the other things we would encourage the resort to look at would be the quality of the drinks they serve. While the alcohol at all the bars was of great quality, we discovered that the quality of the mix (soda, cola etc) that are served from the bar soda dispenser were either flat or completely watered down. Consequently, there were many times we were served a drink that we ended up pouring out, which was not our favorite thing to do. We would recommend they examine the quality of their mix to see if that could be improved. This and that… Since our last visit, there have been two additional taxes/levies charged to people travelling to the state of Quintana Roo, one called the VisiTax which is payable on line prior to departure (in the amount of $40.00 USD per person) as well as a Eco Tax which were charged at the resort which amounted to $35.00 USD per room per visit. Be forewarned that the Eco Tax is payable in cash only and either at the time of check in or at time of check out. Also be forewarned of the presence of insects at some places within the resort so bringing bug spray is highly recommended. On a different note, given the proximity to both Akumal (The town of Tulum, not the sister property resort) and Tulum (again, the town of Tulum and not the sister property) we would strongly recommend that people staying at the Grand Bahia Principe take advantage of these two small towns for a visit. There is no shortage of things to do in both places and on this trip, we took the collectivo public transit van from the hotel to Tulum which was a great experience. We recommend using the public transit as it is a fraction of the cost of a taxi and also represents a true Mexican experience. By way of contrast, a taxi ride from the hotel to Central Tulum was $650 pesos which equates to about $50.00 USD. A collectivo ride for the same distance was 35 pesos per person which worked out to be less than $3.00 each. In conclusion, we would absolutely return to this resort and in fact have been at this place many more times than we have stayed at any other place on vacation. Please don’t let the location of the resort (non beach front) discourage you from staying there. The location is right in the jungle and the grounds are impeccable. Also, staying there provides access to all of the facilities at all of the other three sister resorts and they are all accessible after a short (less than 5 minute) trolley ride. The staff and grounds are what incents us to keep coming back. Thanks Sian Kaan for an incredibly memorable vacation, again.
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Date of stay: September 2023
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Trip type: Travelled as a couple
Room Tip: If possible, stay in Buildings closer to the lobby as that cuts down on your walking. Buildings...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
16 Helpful votes
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 6 Oct 2023
Dear Gary, First of all thank you for trusting in Bahia Principe Luxury Sian Ka'an and choosing us to enjoy your holidays one more time! It is an honor for us to host you for the 8th time and to know that you feel at home here. It's wonderful to hear that the service was top-notch, and you found the food and entertainment activities to be very good, this can truly elevate a vacation experience. Your evaluation represents for us the tools of improvements, as we totally respect every guest opinion, and in the same way, we appreciate to let us know every detailed that make us improve every day. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. We will be more than excited to welcome you many times more at our Bahia family♥ ! Our Best regards from sunny Mexico, Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marlene M wrote a review 16 Mar
Prior Lake, Minnesota1 contribution
Charging extra for premium alcohol and when they did have somewhat of an acceptable brand was gone and not replenished ! Charging extra for shows in which we’re not very good! Not worth the extra money! A little disappointed of our experience than it was in the past times we have been here.
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Date of stay: March 2024
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Location
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Trip type: Travelled with family
Room Tip: Be prepared to pay extra for higher end alcohol and for some evening shows!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SVN01 wrote a review 11 Mar
Quebec City, Canada3 contributions
NOT LUXURY! I really wanted to love this hotel, but there were a lot of minor glitches that accumulated into a less than great customer experience. I was a silver level Bahia Principe guest before arriving. We were booked for 28 DAYS! I reserved a superior suite, but was given a 3rd floor small room I the back of Villa 23. I immediately went to the front desk to change. Francisco helped with a room change 3 days later to Villa 1, second floor, exactly what I had been expecting. I used the concierge services extensively, mattress topper, extra hangers, bathrobes, on allergenic pillows. The service was fast and cheerful. The room is clean, but worn and bare. Really hard couch and uncomfortable chair. There are no lamps other than overhead lights. The bathrobes are fairly old waffle weave. The outdoor furniture is upright and uncomfortable. The hotel is clean and all of the staff is cheerful and hardworking, but there is nothing “luxury” about this experience.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Read up online about all the amenities available via the app. Otherwise you miss out on many things.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 1 week ago
Dear Sheila, First of all, thank you for choosing our little paradise for your Mexican holidays! We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. It will be pleasure to welcome you next time so that you could enjoy your vacations again at our resort. Best regards, Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Suze A wrote a review 10 Mar
Brantford, Canada1 contribution1 helpful vote
5* resorts in the Mayan Riviera is a big category. You’ll notice you can book a resort with the same rating for twice the price of Sian Ka’an, so expectations should be managed accordingly. We were at Sian Ka’an March 2-9/24. This resort is at the low budget end of the 5* category, so I expected: decent food, a clean property with basic amenities, and ok service. Those expectations were mostly met. If you are considering booking this resort, here are some considerations based on our experience, trying not to repeat much of what has already been said by other reviewers. 1) Room and facilities: Room was clean and everything worked. Not the most updated or luxurious, but more than adequate. Sofa “bed” was so old and soft that it was unusable even as a place to sit. The actual (King) bed was fine. We loved our location in villa 10, right across from the “quiet” pool and Cenote snack bar. 2) Resort: We really loved the jungle location, grounds were meticulous. Lobby is very small. 3) Pools/Beach: We enjoyed the middle (quiet) pool and this resort gets a 10+++ for the lack of chair games. We never had a problem finding loungers at either the pool or beach. For some unknown reason the guests at this resort were able to conduct themselves like civilized humans. We only went to the beach twice during our stay because it was too windy. 4) Food: This is where I had to deduct points for the BP in general. Dining ranged from excellent to inedible. We had the Bahia Principle Luxury Ambar in Punta Cana as a comparator from last year, and unfortunately this resort was not as good. The buffet was typical all inclusive and some of the items were tasty if you could get them fresh. Some offerings were suspect, such as the pre-cooked hamburgers at the main buffet which looked like they may have been set out for several days. The Katok restaurant at the Akumal resort does not get enough love in my opinion: my husband declared their rib steak “one of the best he’s ever eaten”. Great open air atmosphere right on the beach. Alex and Le Gourmet (Coba) were also favourites. However Dolce Vita Italian (Akumal) and Tequila Mexican (Coba) we really did not enjoy: meat at Dolce Vita was borderline uncooked and Tequila offered tacos with greasy unappetizing meat and a chicken mole that was definitely not mole and possibly not chicken? The Mexican cuisine throughout the resort was such a disappointment considering we are in Mexico. The Cenote snack bar offered a small buffet at lunch and a limited menu at dinner, and was generally good. At an all inclusive you can’t really expect gourmet cuisine, and food is subjective, so your mileage may vary. 5) Shuttle to other resorts: no issues. Less than 10 minutes wait for any shuttles, routes were shown at the shuttle stop, were on the front of each vehicle and the driver clearly stated where they were stopping. Never had a problem getting on a shuttle because it was too full. We did not, however, try to get on one after a show at the Hacienda or other really busy times. 6) Service: staff were overall friendly and most were exceptionally helpful. Hit and miss service around the pools, but the bar is right there. Little known fact: it is possible to get A La Carte reservations even if not booked prior to arrival. I cancelled a couple based on feedback from other guests and was able to get reservations on the app for 6:30 and 7:00 at other popular restaurants while at the resort. The key is to check frequently as cancellations happen throughout the week. Overall, the saying “you get what you pay for” applied to our stay at Sian Ka’an. I think if we returned to the Mayan Riviera we’d choose a higher priced resort and hopefully receive better quality food and a more refined experience, but this is not to detract from Sian Ka’an, because I think that for a value priced option it mostly delivers.
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Date of stay: March 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 1 week ago
Dear guest, First of all I would like to thank you for your detailed feedback regarding your recent stay at our resort. We are happy to know that you had a lovely stay. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We hope to have the opportunity to welcome you again in the future. Our Best regards from sunny Mexico, Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jenny S wrote a review 9 Mar
3 contributions3 helpful votes
+1
We returned from the Sian Ka’an, nearly two weeks ago, and I wanted to leave sufficient time before writing to gain a little perspective and hopefully provide a balanced review. Food – the food at the resort was plentiful and varied, lots of choice in the buffet and the two a la carte restaurants at Sian Ka’an – Alux and Maiko - were excellent. It was nice to have the option to eat at the other 3 resorts, but make sure you download the app and start to book restaurants as soon as you are able, because the nearer we got to the holiday the a la carte restaurants had less availability. As I said we ate at Alux (3 times) and Maiko (once) then we went to Le Gourmet (Coba) and Don Pablo (Tulum) which were both excellent, Cosumel (Coba) was good, but lacked a bit of atmosphere and Katok (Akumal) which was a big disappointment. Unlike all the other a la carte restaurants who offered you a starter, soup, main and dessert, at Katok we were told we could choose starter or soup. We waited 55 minutes for our starter and when it arrived the main course was brought at the same time (needless to say we left before the dessert). We chose to have breakfast at the little restaurant by the pool (it's name escapes me) less choice but usually very quiet and nice to have waiter service for a change, the lunch buffet was good here as well. Staff – the staff at Sian Ka’an were helpful and pleasant, occasionally you’d get one having a bad day – but don’t we all have those! The maids worked hard and our rooms and the public areas were kept spotless. Surprisingly, considering the setting, very few creepy crawlies in the room – maybe that is because we were coming out of winter. The ratio of staff (across all the departments) to guests was very high. Resort – Set amongst dense foliage this really is a ‘jungle’ setting – infact walking back to our room at night you really felt that you were trekking in the Amazon amongst the palm trees, geckos and racoons (I know you don't find racoons in the Amazon!!!). With temperatures around 27 degrees you had to remind yourself that this was winter and that the dead leaves and foliage were to be expected. While we were there the hibiscus and bougainvillea started to bloom and I would imagine in another month the whole resort will be a riot of colour. Unfortunately, it is the resort that has prompted this review and ‘warning’ in the title. The large, open reception area was pleasant gleaming tiles and nice servicable bar area – walk through to the open entertainment area which housed the stage and more tables and chairs and it starts to look a little rough around the edges. This was made more obvious if, as we did, you visit the other resorts close by which were far plusher and more modern – Sian Ka’an really does look like the poor relation. This was even more apparent in the bedrooms. We booked a ‘junior suite superior penthouse’ and whilst factually the photograph online is correct, what is obvious from having been there, these are photos from several years ago and the actuality is very much rooms needing updating. Paintwork on the walls had been touched up with paint that didn’t quite match the original colour, the sofa bed looked old and not very inviting to sit on let alone sleep on, the backs on the mirrors in the bathroom and over the ‘kitchen’ sink were starting to disintegrate and the blinds at the windows were tatty - all in all the room did not have a 5* feel to it, in fact we’ve stayed in 3* Spanish hotels that have been this standard. American guests that we got talking to told us that the resort is advertised in the US as 4*, and many agreed that this was a stretch. The terrace – we’d booked one of these suites because of the roof terrace, our own private sunbathing space, unfortunately our terrace was in full sun all day (a positive, you might think) but as there was no shade (i.e. and umbrella or canopy) it was completely unusable, we spent the first day trying to chase strips of shade provided by the walls and the ‘pergola?’ which I assume was meant to serve as protection from the sun, and then gave up and joined the bun fight for recliners by the pool. (Be aware that there are now approximately 3 times as many recliners round the pools as are shown in the photos). Other suites with terraces facing the opposite way to ours may have benefited from more shade from the walls surrounding them, but ours (40924) definitely didn’t. We didn’t use the hot tub for the same reason, there was no incentive to spend anytime up there, it was a very uninspiring space. Walking passed the lower rooms which had terraces on the ground floor, and were very much overshadowed by vegetation, they seemed to have the opposite problem – too much shade. On arrival after nearly 20hours on the go, we were met with a disappointing room as I‘ve said, then to top it all we stared getting a noise like a generator echoing down the stairs from the roof terrace, our a/c we thought, so turned it off – unfortunately not so. We went down to reception and eventually managed to speak to Iago one of the managers who did the right thing and came back to our room to listen for himself, he arranged for the maintenance team to go up on the roof the next day and it was reported that the mountings on an a/c unit from one of the other rooms were loose, this was fixed and for several days we heard nothing and Iago and his staff were very diligent in checking that everything was ok, ringing our room or stopping us when they saw us in reception – the noise started up again at the end of our first week, but was intermittent, it was mentioned to a couple of the staff, but nothing more seemed to be done. We heard several people say how this was their 5th / 6th time back, and some of the trip advisor reviews say the same – maybe if we’d not paid north of 5K for the holiday, to stay in a 5* Premium TUI resort we wouldn’t have had such high expectations, but we certainly wont be returning which is purely down to the accommodation – staff and food, 5* all the way, but you can’t make a silk purse ...... as they say.
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Date of stay: February 2024
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Trip type: Travelled as a couple
Room Tip: Alux restaurant not shown on a Sunday on the app, but you can book directly with staff (it is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 1 week ago
Dear Guest, First of all we would like to thank you for choosing us! We are glad to hear that you enjoyed the á la carte restaurants, our beautiful grounds and the service provided by our staff; we appreciate the time you took to share your experience. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. It will be pleasure to welcome you next time so that you could enjoy your vacations again at our resort. Best regards, Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lynne H wrote a review 6 Mar
Kelowna, Canada165 contributions110 helpful votes
Great staff, great service. On the jungle side of the highway but they have trolleys to take you to the beach and shopping. Had to wait 20 mins a couple of times but most of the time wait was approx 5 mins. You have access to all of the facilities of the other 3 hotels in the complex so lots of pools, bars and restaurants to choose from. Make sure to create an account and book your a-la-cartes before you arrive because they book up quickly. The Alux, Ku’uk and Gran Tortuga were our favs but many of the others are really good too. There is good snorkelling right off the beach but there is often a red flag. The Sian Ka’an beach is sheltered so you can swim and snorkel with a red flag. The beach at the infinity pool is also very sheltered and great for snorkelling even with rough surf. The pelicans usually fish around the dock and will dive into the water right beside you. Lots of coati, agouti, raccoons, iguanas and other wildlife. Great golfing a 2 minute stumble from the lobby. The 18 hole is a challenging PGA course. If you don’t want to spend 5 hours golfing, the 9 hole is a great option taking approx 1 1/2 hours; perfect for an 8 am tee time while still getting to the beach by 10 am. Bring lots of balls cause if it goes off the fairway, you won’t be finding it. Great beach service but the chairs fill up quickly so it’s best to get there before 10 am; same with the pool. Good room service menu but if you ask for something not on the menu, they will do their best to get it for you. Rooms are starting to show their age but still very nice. Mattress is hard but if you prefer a softer mattress, they have memory foam mattress toppers, you just have to ask the front desk. Still one of our fav places to stay.
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 1 week ago
Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Luxury Sian Ka'an. It is our best reward receiving your recognition to the excellent food in our restaurants and our beutiful Golf course. It is rewarding for us to know what you spent a wonderful days of holidays in the resort, as well as for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this very nice experience! Regards from the Mexican Caribbean! Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lee w wrote a review 6 Mar
3 contributions5 helpful votes
Just returned from 2 weeks at Sian Ka'an and thought I would post a review of our time at this hotel. Before I receive any negative comments which usually follow a review, we have all ready booked for 18 nights next year. Staff. Excellent and very helpful. Anabel Sanchez Valles and Mirian Magaly Cohuo Ake were fantastic and I hope to see them both next year. José Antonio Abam Uc and all the staff at the buffet were brilliant. The entertainment team were great with a special thanks to Diego and Jose Paredes who stepped up after Valentino left for the Dominican Republic. Bar staff were exceptional with a bar ninja called Carlos at the activity pool. Food. Very good with the buffet at Sian Ka'an being lovely. Only had one meal that I didn't enjoy but I think I was tired, so that's probably on me. Restaurants. Alux, awesome, went twice, great food. Los corolas. Not great, below par service and didn't enjoy the meal. However, heard some great reviews so maybe a bad night. Japanese at Sian Ka'an, fantastic food and relaxing atmosphere. Don Pablo. Best night and visited twice. Had a full lobster which we picked from the sea food restaurant next door. Came with a filet steak, a must. The big tortoise.... fantastic meat feast with a traffic light system to eat your fill. Buffet at Akumal. Excellent food and a wide choice to suit everyone. Nipped in for breakfast prior to the Sian Ka'an beach. Italian at Luxury Coba. Just excellent. 24hr pool restaurant, used twice and was good with freshly prepared food to order. Thai. Did not enjoy, but the starter was fantastic. However one of our group loved it so again, personal choice. Great atmosphere with great staff. Rooms, okay and I believe that they are receiving a refurbishment this year. No complaints and the penthouse is worth the extra. Fridge in room was restocked every day with spirits and soft drinks. Housekeeping was brilliant. I am sure that I have missed things but, this was a great holiday with fantastic staff and excellent value for money. Can't wait to come back.
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Date of stay: October 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 1 week ago
Dear guest, First of all thank you for trusting in Bahia Principe Luxury Sian Ka'an. We are extremely happy to see you wish to come back soon, this is the kind of feelings we really want in our guests. We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. It will be pleasure to welcome you next time so that you could enjoy your vacations again at our resort. Best regards, Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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northernerNortheast wrote a review 5 Mar
northeast314 contributions29 helpful votes
+1
Throughly enjoyed our 2 weeks, food fantastic, drinks plentiful……. The jungle setting is beautiful, lots of wildlife. Couple of quiet pools and the extremely busy entertainment pool. We had a great time at the foam party. What really made our holiday was the staff … Suzanne, Daysi & Fabiola all at Siân Kaan. At Akumal Alberto, Merli, Gabriel & Fernando. Alux was our favourite restaurant.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: People bagging beds early doors can be a pain.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 1 week ago
Dear Guest: Thank you for choosing our beautiful hotel for your holidays in Mexico, we were much honored with your visit! On behalf of our entire team I would like to thank you for your beautiful lines about the services received by our staff, we are thrilled to read you loved our entire facilities and makes us proud to prove you felt the excellent atmosphere we have created for our guests. Our best regards, Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cruiser42115355950 wrote a review 2 Mar
1 contribution
If you want peace & quiet atmosphere , great food , non-smoking in common areas , luxury feel then this is the right place to go , we were not disappointed ! Please note this resort is not by the beach but close to the PGA golf course , you do have shuttles every 10 min. that can bring you to the beach 15 min. ride.
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Date of stay: February 2024
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Trip type: Travelled as a couple
Room Tip: reserve your restaurants ahead of your arrival by using the Bahia app.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Otro at Bahia Principe Luxury Sian Ka'an
Responded 2 weeks ago
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! We are glad to hear that you enjoyed your time in our hotel and we appreciate that you took your time to share your experience. We will be more than happy to welcome you again! Our best regards, Tania Velázquez Bahia Principe Luxury Sian Ka'an
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹18,322 - ₹26,530 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe sian ka`an golf hotel akumal, gran bahia principe sian ka`an golf resort and spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
420
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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BAHIA PRINCIPE LUXURY SIAN KA'AN (Akumal, Riviera Maya, Mexico) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Bahia Principe Luxury Sian Ka'an
Which popular attractions are close to Bahia Principe Luxury Sian Ka'an?
Nearby attractions include Akumal Beach (3.8 km), Mayamar (4.0 km), and Aktun Chen (2.7 km).
What are some of the property amenities at Bahia Principe Luxury Sian Ka'an?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Bahia Principe Luxury Sian Ka'an?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Sian Ka'an?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bahia Principe Luxury Sian Ka'an?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Sian Ka'an?
Conveniently located restaurants include Kengai, Autor, and Maratea.
Are there opportunities to exercise at Bahia Principe Luxury Sian Ka'an?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Bahia Principe Luxury Sian Ka'an have airport transportation?
Yes, Bahia Principe Luxury Sian Ka'an offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Sian Ka'an?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Sian Ka'an offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Luxury Sian Ka'an?
The staff speaks multiple languages, including English, Spanish, and French.