The spa facilities and sceneries are absolutely great. The food in the restaurant is also healthy and delicious. However the big problem with this place is that eating in the restaurant is not very relaxing. In fact, it feels more like you're eating in a tavern rather than in a spa, and this is just not conducive to relaxation. The staff just lets people holler and scream at each other across takes as if this were a cafeteria. This is just not conducive to a relaxing stay.
My experience at Spa Eastman was one of the most emotionally poisonous, hurtful, disempowering stays of my life. I entered with the intention to rest, surrender and restore. However, 2,239$ CDN later, on top of the Tim Hortons and corner store expenses I was obliged to add in order to have snacks and enough hydration (no drinking water during my 4 day stay in my room + terrible customer service at the restaurant/bistro), I feel depleted and psychologically burnt out. Every time I tried to kindly communicate with the reception by cellphone or e-mail, or even in person at the front desk (there is no way to contact anyone from your room…), I was either ignored, put on hold or barely served. When I booked a meeting with one of the coordinators to organize workshops and conferences for 2021, ahead of time, and confirmed the logistics of the meeting, I was left hanging at the person’s office’s doorstep without an e-mail, a call, a note, nor an apology. Except for a handful of magnificent souls and DEEPLY caring nurturers I came across during my stay, the management and 90% of the restaurant staff left me baffled, feeling confused and disrespected. The whole experience was a mix of gorgeous scenery and beautiful nature and a highly dehumanizing, terrible customer experience approach. Either it was passive-aggressive, manipulative or dry, or it was overtly abusive. I waited 5 days for someone to reach me, contact me, and try to repair. I had even sat down with the owner of the spa to talk face-to-face. I will spare you the details because I have integrity, and I don’t want to make things messier than they already are. Let’s just say I left her office feeling very weird about it all. Result: nothing. No shame in their game. They are very comfortable keeping up their disguise and overcharging clients for little to no kindness, respect and basic human decency. Enough is enough.…
The customer service is terrible, the treatments are mediocre, the food is decent and the cleanliness is 2/10, which during a pandemic is unacceptable. We met other individuals who were checking out early due to the same experiences. I highly DO NOT recommend this place, save your money because there is ZERO relaxation.
The Spa Eastman reopened after closing due to COVID. I have not come for years, and it's a great experience. Even with social distancing guidelines, it is a fantastic day with my wife. We took a day special with a meal and a treatment and we enjoyed it very much.
Great space, beautiful rooms, superb food, classes and conferences are a wonderful plus. This place is a gem. Saunas and pools are the cleanest you can imagine. Personnel is warm, knowledgable, and efficient. And the restaurant! Soon good!