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Holiday Inn Express & Suites Milton, an IHG Hotel

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2750 High Point Drive Northeast Quadrant, Milton, Ontario L9T 5G5 Canada
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (39)
Room & Suite (15)
Dining (13)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 29/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Milton, an IHG Hotel
Updated 29/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 3 hotels in Milton
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express & Suites Milton Hotel located just off the 401 in Milton, only 37KM from Pearson International Airport YYZ. Our 100% non-smoking hotel features 92 spacious guest rooms, including 20 suites all equipped with a refrigerator, microwave and coffee station. All rooms include complimentary wireless Internet access . Start your day off right with our complimentary "Smart Start" hot buffet breakfast , featuring a selection of fruits, juices, cereals, breads pastries, and hard boiled eggs and omelets. Whether for work or leisure Milton's first choice in hotel accommodation, the Holiday Inn Express and Suites can meet any traveler's needs. From our 24 hour fitness and business room facilities, to our refreshing pool we have the amenities every guest desires and it's all included in your rate! Visit Milton and stay smart at the Holiday Inn Express Hotel and Suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bowling
Kids stay free
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Game room
Golf course
Hiking
Horseback riding
Mini golf
Ski rentals
Ski school
Skiing
Bicycle tours
Billiards
Canoeing offsite
Fishing
Patio
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
Shared bathroom
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Spanish, Filipino and 2 more
169Reviews1Q+A23Room tips
Traveller rating
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Reenie Cooper wrote a review Jun 2022
2 contributions
I’m not hard to please. I like clean rooms, nice amenities and good customer service. This HI lacks on all. We checked in for a five day stay by a harried dad comforting a toddler in his arms. We came home yesterday to the room not being supplied with coffee/towels toilet paper and thought it was a one off. Met the housekeeping staff at 420 pm In The hall and got said items. Today we came back to our room after a long day to find no housekeeping again. Down to the desk I go, told due to COVID, housekeeping only available by REQUEST! No fresh towels. No garbage emptied. No toilet paper. No coffee… I’m on the app… no mention of said rules on it, no mention by the dad at checkin and no mention on my email. Fine, I request for tomorrow, ask for towels and coffee. Was delivered without facecloths, have to ask housekeeping in the morning and we go to bed. 11:40pm room phone rings and front desk is asking if they gave me keys when they delivered towels. So now it’s 11:36 pm, I’m tired and cranky and making this review while all details are fresh. Will not book here again and sorry I’m here for another night.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Saif Khan, General Manager at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 1 week ago
Hello & thank you so much Reeniecooper for your recent stay with us detailed feedback. Please accept our apologies for not meeting your expectations. Please stay with us again when your travels bring you back to the area! Thanks again for your business and stay. Yours to hospitality,
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FarAway447924 wrote a review Jun 2022
Toronto, Canada2 contributions
Here's a list of problems, oddities, and other findings - in no particular order - no stationery in room; also no Bible which I found unusual; perhaps it's the new way of doing things - no instructions on what to put in recycle box - when we first used the bed we found some facial tissues had been left in the bedding - pillow cases were labelled "firm" and "soft" but the description seemed to have no correlation with the actual pillow - no night light in room - returned from a day out to find that housekeeping had not been to clean the room - called front desk and was told that the cleaners had gone for the day and nothing could be done - this is what they consider service???? - reading in bed was difficult due to poor lighting - no footrests or cushions provided for the sofa - no instructions provided for how to retrieve voice mail on room phone - in bathroom - no bar of bath soap provided; no vanity mirror; sink had a slow drain causing water buildup - no cartons of white or chocolate milk was available at included breakfast - front desk didn't mention that pool was closed - front desk said there was an ice machine on our floor - there wasn't
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Date of stay: June 2022
Rooms
Location
Service
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Response from Saif Khan, General Manager at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 1 week ago
Thank you so much, FarAway447924 for your review and recent stay feedback.
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dorota2010 wrote a review Nov 2021
Toronto, Canada7 contributions2 helpful votes
Currently staying here and happy to check out tomorrow. Room- beds are comfy but not made properly at check in. I had to put the duvet into the cover for both beds when we checked in. Odd that the room wasn’t made property but no biggie. The carpet where it meets the kitchenette tiles has sharp staples sticking out that hurt when stepped on (we put a towel on the ground for extra cushion) Cleanliness- the utensils have the previous guests food on them (yuck!) room was not cleaned (I was asked on our last day if we want service on our 3rd day but I was in the middle of a zoom meeting and figured what’s the point). I’ve asked a couple times for garbage with dirty diaper in it to be pick up but it would sit outside our door overnight. People would leave their garbage bags by the elevator bin. I had to ask for towels a couple times but eventually got them. Elevator just look unclean. Fingerprints smudged everywhere and with covid you’d think those would be wiped. Pool- was disappointed at Check in to learn the pool was under maintenance but was lead to believe it would open during our stay. It didn’t! My kids were devastated. I would have booked the Hilton next door had I known (I’m an IHG member so wanted my points but for a functional pool would have forgone the points). After staying 3 nights pool is still closed! Breakfast is okay….the gentleman in the kitchen is super nice and helpful. It wasn’t a horrible stay but definitely disappointing. Next time I’ll be staying at the Hilton next door.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Saif Khan, General Manager at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 18 Nov 2021
Hello & thank you dorota2010, for your stay feedback. We appreciate you taking the time to complete TA satisfaction review. I have addressed your review with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. I appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. According to our front desk record, compensation of your stay shortcomings has been processed. On behalf of our entire staff at the Holiday Inn Express Milton, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Saif K. General Manager
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Aurora2827 wrote a review Nov 2021
Panama141 contributions30 helpful votes
The hotel it’s not very kid friendly, it’s more for executives that are traveling. The cleaning of the rooms and communal area needs to be improved especially in this times. Our room has crumbs of food on the ac and a piece of broken glass in the kitchen sink., they only clean the room on your 3rd day if you don’t ask for the service ahead. They give free breakfast which it’s ok, basic but fill you up (pancakes, eggs, bread, bacon, oatmeal, fruits and yogurt) the personal it’s very friendly and would make sure you’ll feel welcomed.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: The parking it’s free, it’s next to the 401 and have small kitchen
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1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 18 Nov 2021
Hello Aurora F, Thank you for your stay and for taking the time to leave us feedback. We're determined to make all aspects of your stay pleasant, and I am sorry to learn that the level of cleanliness of the room and the communal areas fell below expectations. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stay with us better than the last. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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gcal2014 wrote a review Dec 2020
Calgary, Canada27 contributions37 helpful votes
Stayed in November. First room assigned (223) the shower nozzle came loose and made it impossible to regulate or shut off the flow of water. When contacting the front desk were told that its a really easy fix, just use an allan key. Since I'm not an IKEA employee I'm not in possession of such a tool and frankly why should I perform their janitorial maintenance? Requested a new room and were assigned 221. Shower worked but nozzle loose as well. Exiting through hotel main floor side door, which is also an Emergency Exit, brings one to the drop of doom. Six inch drop from door! For safety reasons should at the very least have a "watch your step" sign. Which city inspector signed off on that??? Hotel was clean which one would expect during Covid. Location good. To the hotel Manager: please address problems. Thank You.
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Date of stay: November 2020
Value
Cleanliness
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Jannica Dela Paz, Owner at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 22 Dec 2020
Hi gcal2014, I am very sorry to hear about your experience. I sincerely apologize that the simple concern was not handled correctly by the staff during your stay and rest assured that the respective departments has been advised for any improvements necessary. Please know that this is not the service and experience that we at IHG and Holiday Inn Express would want to deliver to our guests. I am glad that despite the challenges during your stay you have found our hotel clean. I know that your stay was not at per your expectations, but we look forward welcoming you back with a better service! Kind Regards, Jannica Dela Paz General Manager
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JA. wrote a review Oct 2020
1 contribution
Horrible customer service, incredibly unimpressed by the lack of professionalism by the general manager. We faced an issue where we were charged for an extra room that was double booked by the staff. The general manager told us that it was error on our part and not their own, even though they did not search for the original reservation upon booking a second night stay at the hotel. They instead created two reservations under the same name. Upon checkin staff did not notify us that there were 2 reservations made in the same name. We had only become aware of this issue when our credit card was charged. The hotel did not issue any receipts which would have also notified us of this issue much earlier. After many attempts to resolve this issue, both the corporate office and Milton holiday inn express told us they would be in contact to follow up with the issue but never did. I have never experienced such disrespect directed at the consumer. I was told by the general manger after apologizing for being frustrated with the issue that, “I am just mad because I am not getting my way”. There’s many hotels in the area, I would choose any of them over the Holiday Inn Express in Milton. Our issue has still not been resolved.
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Jannica Dela Paz, Owner at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 22 Dec 2020
Hi Justine, The reservation you made for James and the reservation James made are for two different dates. This is the reason why our staff were not able to notify you upon check - in that there were two reservations under the same name. Justine you were sent confirmation email, given confirmation number and was also sent a reminder email 3 days prior to your arrival date regarding the reservation. We have informed you to best we can that you have a reservation upcoming and since this was not cancelled despite of all the information we have provided the charges on your card will remain and stand. I understand that there was a miscommunication that has happened between you and your party and I apologize for that, but as mentioned the no show fee will stand. Best Regards, Jannica Dela Paz General Manager
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Jacquelyn R wrote a review Oct 2020
1 contribution
Our friends blocked off rooms for the wedding party and we called ahead to put our credit card down and they stated there were NO bookings under that block or our name. We proceeded with booking and a month later we were double charged! Terrible service how did they not see THEY double booked us and further when we checked in did they not see two bookings and think to say- “which booking are you checking in for?” They blamed it on us when clearly we cannot see the computer and trusted when we called there was only one booking! This is an example of terrible service and you should take your money elsewhere.
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Jannica Dela Paz, Owner at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 30 Oct 2020
Hi Jacquelyn, Thank you for sharing your feedback with us and I apologize for your experience. Upon investigation, no group block was made rather Justin, the bride have booked several rooms for her party. She was then given the confirmation number and also sent a confirmation email and an email reminder 3 days prior to the arrival regarding all the reservations she booked. It is her responsibility to advise her party and also her responsibility if she intend to cancel the reservation. Since the reservation was not cancelled, the charges remain and will apply. I would also want to advise that the other reservation that was booked was booked for a different date hence why upon your arrival we were unable to see the two bookings. We wish you safe travels and stay safe. Best Regards, Jannica Dela Paz General Manager
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keshort78 wrote a review Mar 2020
Ottawa, Canada156 contributions91 helpful votes
I had stayed here before and only rated it a 4 star. It is not over a 5 star. It seems the entire hotel has been redone and it looks amazing. Our room was perfect - shower was fancy, great shampoo and condition products. The free breakfast includes eggs, bacon or sausage, toast, pancakes, fruit, coffee, tea, yogurt, and muffins.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
2 Helpful votes
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Freezzer F wrote a review Feb 2020
4 contributions
My wife and I stayed for only one night. We LOVED the pillows and mattress!! The room was spacious and clean, along with the bathroom. And as I mentioned in the title, they had J.R. Watkins body wash, shampoo and conditioner! I'm not sure about you, but all, and I mean all the hotels I've been to usually have cheap soap that drys out your skin. now with that said we have soft water at home, but I'm not kidding when I say this, it felt like this hotel had soft water, not sure if it was because of the soap.....? This was a nice surprise! We have stayed in the hotel that backs onto the back parking lot twice, and in my experience this hotel was nicer and cleaner. The only thing we didn't like was how loud heater/air conditioner, but I've never stayed in a hotel with quiet heater/air conditioners.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
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Response from Jannica Dela Paz, Owner at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 22 Dec 2020
Hi Freezzerf, Thank you for taking the time to leave your feedback with us! We are glad to hear that you love and enjoyed the pillows, mattress and our bathroom amenities! These are carefully selected by our IHG team to ensure your comfort and satisfaction during your stay. We are happy to know that you found our hotel spacious and clean, but I am very sorry that the heater in your room was not as quiet as you would want. Your concern has been advised to our maintenance team for any improvements necessary. We wish you safe travels and we look forward welcoming you back! Kind Regrads, Jannica Dela Paz General Manager
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Paulo G wrote a review Feb 2020
6 contributions
+1
Would not recommend this hotel to anyone! Although the staff was caring and attentive the management lacked in basic customer care. We came in at 3pm only to be told the room was not ready Snd to give them 29 minutes. We gave them an hour.... when we first walked in we were greeted by a left behind sock, and food splats on the wall . The bathroom was filthy with snot on the shower, there was also toilet paper stuck to the walls. We complained the entire weekend being told the manager would handle it. Two days later.... The manager was “ gracious” enough to give us a $37 dollar discount for our 3 day stay! We told her we would take to social media as well as complain to the higher ups ... only to be shrugged off with a that’s all I can do attitude! The hallways had falling blinds and heat elements completely yanked from the walls, I would not recommend this hotel to anyone!
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Date of stay: February 2020Trip type: Travelled with family
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Response from IHGService, General Manager at Holiday Inn Express & Suites Milton, an IHG Hotel
Responded 26 Feb 2020
Hello Mommycricket3, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. We take pride in ensuring that we provide Select Service hospitality that is fresh, practical, and efficient accommodations for Simple, Smart Travelers. Cleanliness and upkeep of the rooms is very important and I apologize that we were not able to meet the level of cleanliness that you expected. We know that we could have done better job at this especially in the service we provided in handling your concern. Rest assured, Hotel management and our maintenance teams have been provided a copy of your feedback and will investigate and resolve it at the soonest possible time. This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details. Safe travels. Hector P Case Manager IHGService
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PRICE RANGE
$123 - $148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites milton hotel milton, holiday inn express and suites milton, holiday inn milton, milton holiday inn
LOCATION
CanadaOntarioMilton
NUMBER OF ROOMS
92
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Frequently Asked Questions about Holiday Inn Express & Suites Milton, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Milton, an IHG Hotel?
Nearby attractions include Crawford Lake Conservation Area (7.8 km), Rattlesnake Point Conservation Area (7.1 km), and Hilton Falls Conservation Area (5.0 km).
What are some of the property amenities at Holiday Inn Express & Suites Milton, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Milton, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Express & Suites Milton, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Milton, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Milton, an IHG Hotel?
Conveniently located restaurants include Risposta Bistro, Goodfellas Wood Oven Pizza, and The Grand Chalet & Tony Spiducci's Ristorante.
Are there opportunities to exercise at Holiday Inn Express & Suites Milton, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Milton, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express & Suites Milton, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Hindi, Filipino, and Urdu.
Does Holiday Inn Express & Suites Milton, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Holiday Inn Express & Suites Milton, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.