Very noisy especially if you're on the first floor, they love to put families on the upper levels, and when you complain they say they tell them something but it seems as the situations never gets resolved. so if you're traveling for work or any other purpose really just avoid this hotel because its noisy and things get stolen.
Horrible experience. My husband and I are from Minot and needed a little getaway as we are trying to be safe during the pandemic. We booked a room to enjoy the indoor pool and hot tub along with a couple of drinks. Upon our arrival we were told the pool was open until 10:30 as there were several other people swimming, great! There were tables available with chairs stacked not being used. The only signs around were “no glass around pool area” which is understandable. My husband and I decided to order a pizza and as soon as it was delivered we were told we were no longer allowed in the pool area with any food or drink (although there were tables and chairs still available with zero sings and it was not explained before signing for the room) and there was literally no one else around. No one. Flabbergasted I asked why we were not allowed to enjoy dinner at the pool when there are zero signs stating this and we were definitely not informed when we booked the room (the pool area was the only reason we were staying there) and the “owner” proceeded to tell me that we were only allowed 20 minutes pool time and we “had received plenty” Are you kidding me? What kind of customer service is this? We were at the hotel for only an hour - I requested a refund with zero help from management. They insisted that it was covid protocol, which I would understand if there was a crowd of people. And then they blamed it on my “language control” because I was an upset customer who was not told of all the pool conditions before signing WHEN WE ASKED, and we demanding a refund. We were the only two happy customers in the entire hotel and they were extremely rude. I will never stay here again and I will make sure to tell everyone I know about the experience so they don’t stay there either. The weekend prior we had stayed at the GRAND HOTEL - zero pool restrictions, allow food and drinks in pool area. STAY AT THE GRAND HOTEL - NOT the northern plains inn. What a joke.…
The owners of this property are incredible people. They are so helpful and will treat you well. I highly recommend staying here, if you are in Minot. The property is located on the parking lot of the shopping mall as well as good choices for restaurants too. There are great poolside rooms, fun for all ages. The rooms are tidy and clean. The price for this hotel was an excellent value. Very friendly, and relaxed atmosphere.
The room was very clean and the staff was extremely friendly and helpful. Overall, it was a nice one night stay. The hot tub was open but not the pool because of restrictions due to Covid 19. Breakfast was also limited because of Covid 19. Great value for the price.
With the pandemic raging, we left Yuma, Arizona to arrive here and wait for April 2, when she could cross the border to her home in Canada and he could catch his fight back south. Mr. Mack registered us by phone and gave us a cheerful welcome. We later learned that only five other guests were in the house, no other employees were on duty and Mr. Mack was taking care of everything. He looked after our needs very nicely. Our room was clean and tidy and a strong value for the price. We salute Mr. Mack for taking care of his guests so well during this extraordinary time. Management may want to consider installing fans in guest bathrooms.