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Best Western Plus Hanes Mall Hotel

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Traveller (36)
Room & Suite (19)
Dining (8)
Ratings and reviews
Certificate of Excellence
  • Excellent46%
  • Very good35%
  • Average11%
  • Poor4%
  • Terrible4%
Travellers talk about
“hanes mall”(54 reviews)
“best westerns”(7 reviews)
“room was clean”(36 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
The BEST WESTERN PLUS Hanes Mall Hotel is designed with travelers in mind.Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant® Health Forsyth Medical Center are both just outside our door. The...
Offers from Best Western Plus Hanes Mall Hotel
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Location and contact
3330 Silas Creek Pkwy, Winston Salem, NC 27103-3014
Hotel website
9.5 km to Smith-Reynolds Airport
33 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (543)
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536 results
Traveller rating
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Show reviews that mention
All reviewshanes mallbest westernsroom was cleanwafflesparking lot isbiscuits and gravystay there againfree breakfastnice breakfastthe breakfast areaenjoyed my stayexcellent stayone night staydesk clerkmyrtle beacheasy accessstaff was very friendly and helpful
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1 - 5 of 536 reviews
Reviewed 2 days ago

We stayed here 7/20. Checked in at 4. Before 5 I notified the front desk there were numerous blood stains on carpet. Justin’s response was he could not move us as they were booked but would send someone to clean carpet! No apologies for even...More

Thank johnpatton1941
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded yesterday

Dear johnpatton1941, We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel nor services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate...More

Hotel's Favourite
Reviewed 16 March 2018 via mobile

My husband and I both are in “Shock” at how nice a hotel this is. Especially for the Price! From the very start of pulling up, the hotel looked exclusive. We thought surely there must be something majorly wrong inside, but see the pictures, how...More

Thank Travelingiswhere
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 19 March 2018

Dear Travelingiswhere, Your comments just made our day much better. We are so glad that we exceeded your expectations and you enjoyed your visit with us. We appreciate your business and look forward to your next visit. Most sincerely, Best Western Plus Hanes Mall Winston...More

Reviewed 5 days ago via mobile

Me and my husband checked in on business. The carpet was digusting, the shampoo bottles were used and put back in place, the hotel had a bad smell to it. The parking was horrible and had to park in the gravel. At check-in I was...More

Thank waltonnasheka21
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded yesterday

Dear waltonnasheka21, It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us...More

Reviewed 1 week ago

Checked in late & my rates were not what I booked the room for. The night clerk could not help me & manager did nothing to resolve the next day. There were loud neighbors that partied until 3:00 am and management did nothing about them....More

Review collected in partnership with Best Western
Thank Thomas K
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 6 days ago

Dear Thomas K, Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations and you were disturbed by other guest. Your comments are very important to us as we strive to upgrade...More

Reviewed 2 weeks ago

Room was clean, modern very comfortable. We had a king bed with a recliner and a bench. Bed very comfortable. Bathroom was nice, clean, lots of towels. The complementary breakfast was great! Sausage, eggs, biscuits, hash browns yogurt waffles pastries muffins toast juices coffee. Just...More

Thank TipsterMom2004
Response from Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall HotelResponded 2 weeks ago

Dear TipsterMom2004. Thank you for such a wonderful review. As always it is a rewarding to learn that our efforts have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will...More

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About
Description
The BEST WESTERN PLUS Hanes Mall Hotel is designed with travelers in mind.Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and ...More Novant® Health Forsyth Medical Center are both just outside our door. The beautifully appointed guest rooms of the BEST WESTERN PLUS Hanes Mall Hotel feature a contemporary decor with free Wi-Fi, cable television, microwave and refrigerator. Overnight guests are welcome to enjoy a complimentary hot breakfast buffet with sausage, eggs, waffles and more! Guests at this Winston-Salem hotel are also invited to take advantage of our fitness room, business center and seasonal outdoor pool.If you are in town on business, the 1200 square foot meeting room is perfect for professional events. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
Bar/Lounge
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (36)
Room & Suite (19)
Dining (8)
Pool & Beach (3)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
William H
7 March 2017|
AnswerShow all 3 answers
Response from Gloria B | Property representative |
Actually, this restaurant is very close but due to heavy traffic we recommend you drive. It's about 2 minutes driving time. Ask the desk person for directions. We look forward to seeing you soon.
0
Votes
pandato3
14 July 2015|
AnswerShow all 2 answers
Response from John S | Reviewed this property |
As I recall, they had fruit, cereal, waffles, eggs, bagels, yogurt and sausage links.
1
Vote
Eric S
21 February 2015|
AnswerShow all 5 answers
Response from Frank1952 | Reviewed this property |
I really can't say - I know we did not have a pet and I do not remember seeing any but the best thing to do is call them directly to see for yourself!!!
0
Votes