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SpringHill Suites Winston-Salem Hanes Mall

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SpringHill Suites Winston-Salem Hanes Mall
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163 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Start your review of SpringHill Suites Winston-Salem Hanes Mall
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Marathon Shores, Florida
Reviewed 3 weeks ago via mobile

Stayed here after a visit to the zoo with expectations of a relaxing evening in the pool.What I got was a Slimy Mess. Pool full of Algae Had to get out after 15 minutes. Yes it was that bad... My room was prepaid through Hotels.com That turned into a miserable 20 minutes. Staff kept running my Credit Card and Security...

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Helpful?
Thank sa_sutton
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear SA_SUTTON_ I sincerely apologize that you did not enjoy your stay with us , We apologize for the kids that poured slim in the pool , Rest assured it was cleaned up immediately once we were notified. We strive for our guest service relations and cleanliness. Thank you again

Las Vegas, United States
Reviewed 4 weeks ago

I truly would give this hotel a 5 star but the noise level brings it down to a 3. The hotel is very nicely appointed. Friendly staff and conveniently located. We checked in the first night of our 3 night stay after a long and tiring day of traveling across the country and after settling in we put the tv...

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Helpful?
Thank Rosemarie S
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

We sincerely apologize about the noise concerns. We are looking for a solution and hope it will not keep you from returning. Thank you for bringing this to our attention

Saint Louis, Missouri
Reviewed 4 weeks ago via mobile

Absolutely love this Marriott establishment! From the rooms to the customer service to the breakfast to housekeeping! Everything was spectacular. We definitely will stay here again! Only not so good thing is the pool. It's great for beginners or kids just wanting to get wet & splash around, which is what I have but for a swimmer like myself you...

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Helpful?
Thank jstcraw
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Thank you so much for taking the time to review our property. We are delighted to hear you enjoyed your stay and hope to see you in the near future.

Reviewed 10 March 2017 via mobile

I stay here on business at least a week out of a month and absolutely love this hotel. It is clean and the staff is always friendly. This hotel is also located close to any food place that you could think of. A +++

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Helpful?
2Thank Mel S
Rachel K, Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear Mel, Thank you for sharing your experience at the SpringHill Suites Winston-Salem Hanes Mall through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and...

Reviewed 14 February 2017 via mobile

Stayed here with my four children and my friend and her three kids was home away from home. Just a stop for us before heading on! Great kid friendly staff! Thanks! Great beds and pull out! Very clean room!

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Helpful?
1Thank mandee A
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear Mandee, Thank you for sharing your experience at the SpringHill Suites Winston-Salem Hanes Mall. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon!

Clearfield, Pennsylvania
Reviewed 1 February 2017 via mobile

The front Desk very friendly. Rooms are clean, Alot of restaurant place is growing. Nice and quit at night witch is good. Breakfast in the morning is a good start to the Day. And nice weight room and swimming.

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Helpful?
Thank Davidtbender
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear David, Thank you for taking the time to review our property! We are delighted to hear that you had a great stay and hope you will return soon!

Jacksonville, Florida
Reviewed 27 November 2016

We chose this hotel while spending the Thanksgiving Holiday with family in Winston-Salem. I was quite pleased with the location and accommodations offered at SpringHill Suite. This hotel is quite modern and has everything you would expect from a Marriott chain. The lobby was inviting and the room was super clean. I am very picky and critical of hotel rooms....

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Helpful?
2Thank dyon
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear Dyon, We appreciate you taking the time to review our hotel! Your feedback is important to us and we are glad you had a great stay! Please come stay with us again in the near future. Thank you.

Charleston, South Carolina
Reviewed 26 October 2016

This was our first time staying at a SpringHill Suites and we were very pleased with the roominess and the wet bar was an added plus. The hotel was a little off the beaten path which I thought was nice, and there were many restaurants close by. The desk clerks were friendly, nice and always smiled and greeted you when...

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Helpful?
Thank larryacred
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear Larryacred, Thank you for reviewing our property! We are go glad your stay with us was a positive experience. We hope to have you return soon! Thank you.

Reviewed 17 October 2016 via mobile

Stayed here while my nephew had a visit set up with wake Forest. Plenty of restaurants and shops around. Room was clean and comfortable people upstairs from me sounded like they were coming through the roof every time they moved around. Nice shower water pressure. You can walk to several of the restaurant from here. Parking lot well lit.

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Helpful?
Thank Francesco D
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear Francesco D, Thank you for taking the time to review our hotel! We are so happy you enjoyed your stay with us. Please come back and see us soon!

Atlanta, Georgia
Reviewed 16 October 2016

Love this hotel being set back from the main road. It's location is great to local restaurants, highway and is well priced for a Springhill by Marriott. The hotel staff are professional and the genuineness comes through. The hotel is very clean and is without question is of Marriott standards. When I return to this area I will stay here...

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Helpful?
Thank RoadWariorSalesman
Rachel K, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this review

Dear RoadWariorSalesman, Thank you for taking the time to review our property! We appreciate your comments and are delighted your stay with us was superior. Please come back and see us soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about SpringHill Suites Winston-Salem Hanes Mall

Address: 1015 Marriot Crossing Way, Winston Salem, NC 27103-5545 (Formerly SpringHill Suites Winston-Salem)
Region: United States > North Carolina > Winston Salem
Price Range: ₹ 7,196 - ₹ 12,641 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Winston-Salem Hanes Mall 3*
Number of rooms: 95
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Also Known As:
Springhill Suites Winston-Salem Hotel Winston Salem
Hotel Style:
#1 Green Hotel in Winston Salem
#10 Family Hotel in Winston Salem
#11 Romantic Hotel in Winston Salem
#15 Business Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from SpringHill Suites Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the backside facing trees so it's dark and helps with sleep”
RoadWariorSalesman, 16 Oct 2016 | Read review
“Avoid room 202 until they look into that odor.”
crystalt562, 3 Oct 2016 | Read review
“bottom floor can be a little noisy depending on who is above you.”
Junkman3, 15 Jun 2016 | Read review
“second floor”
aaluya, 30 May 2016 | Read review
“We were right by the elevator, and heard no noise.”
darlenee, 3 May 2016 | Read review
5 of 5