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Hilton Garden Inn Winston Salem

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429 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Winston Salem
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Showing 422: English reviews
Reviewed 1 October 2016

Stayed here for a business trip during mid week. Hotel is very nice. Clean and comfortable. No complaints. Continental breakfast was free, but if you want full breakfast it will cost about 9 dollars. But it's worth it. I would stay again.

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Helpful?
Thank Mr. K
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We are glad you found our hotel the Hilton Garden Inn Winston Salem clean and comfortable during you business stay. Thank you for your business and for such a good review. We hope to be seeing you again soon.

Jacksonville, North Carolina
Reviewed 30 September 2016

Staff was rude and condescending. Bathrooms werent extreme but not to my standard of clean. Pool was cold and jacuzzi broke twice. One guy forgot what room he was in and his key opened a different room.

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Helpful?
Thank michaelgZ9504YI
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We're working with our staff to address your concerns and apologize. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve.

Reviewed 28 September 2016

Be forewarned if you book this property your room is not guaranteed to check-in at 3pm. Apparently they can send you an email sayinig your room may or may not be available to check in until 7pm and a 3pm check-in is no guarantee. I stayed her for soccer tournmament 9/17 and arrived at hotel at 430pm. I was told...

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Helpful?
Thank Tammi B
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for sharing your candid feedback about your stay with us. We're so happy that we could serve you and are disappointed that we fell short of exceeding your expectations. We take great pride in our friendly hospitality and your comments about service are very disappointing. We can assure you this has been addressed and we hope we can...

Pittsburgh, United States
Reviewed 26 September 2016

Excellent service and rooms. You can't beat the comfortable beds. Staff is friendly and helpful. Great omelettes for breakfast. Location is amongst restaurants within walking distance. Shopping mall nearby for things you may have forgotten.

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Helpful?
1Thank Peter V
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for letting us know you found ours staff friendly and helpful and that you liked our location. Please return again soon. Thank you also for your good review of our hotel the Hilton Garden Inn Winston Salem.

Chicago, Illinois
Reviewed 16 September 2016

on Friday 9/9/16, my wife and I had dinner at the hotel. Our server was excellent. She should be complimented! The food was also prepared very well. In all, we both enjoyed our time at your establishment.

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Helpful?
1Thank C9379KWpatrickr
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

Thank you for having dinner with us here at the Hilton Garden Inn Winston Salem. We are glad you enjoyed it. Thank you for your review and please come back.

Norfolk, Virginia
Reviewed 13 September 2016

The staff was extremely courteous and helpful. I received a quiet clean room and it was very modern and clean. I had dinner and breakfast at the hotel and the restaurant staff was also very friendly. Had a delightful experience and would recommend to anyone in need of a quiet nights rest.

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Helpful?
1Thank B1776VUrichardj
Reviewed 12 September 2016 via mobile

Stopped over night while traveling. Checked in late. The hotel seemed pleasant enough but when we got to the room there was an overpowering smell of urine coming from the bathroom. I was too tired to complain and didn't see any visible evidence. Worst part was in the morning when the cleaning crew kept knocking on the door and woke...

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1Thank SusieQ5753
Reviewed 12 September 2016 via mobile

Definitely met our expectations for a Hilton Garden Inn. Clean and courteous. We just stopped over for a night while traveling but it was convenient and nice. The pool wasn't overly warm like most hotel pools and my son enjoyed his time in it. As someone else mentioned the hot tub is EXTREMELY loud. Someone turned it on while we...

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1Thank TaraWVU
Rochester, New York
Reviewed 8 September 2016

We drove through this area to avoid bad weather. It is in a great location. There is a close Walmart, shopping centers, and many restaurants. Not to mention a Starbucks down the road The service was good. The rooms are pretty average, clean, but nothing special.The pool was not very clean and the hot tub was extremely loud- it was...

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Helpful?
Thank Julie D
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

Richmond, Virginia
Reviewed 4 September 2016

We were only there one night but it was a very nice stay. It's quite and compfy. The staff was welcoming and the location is great - right at the intersection of I40 and 421. I would definitely stay there again!

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Helpful?
Thank Euell
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review

We hope you two will get to return again and be able to stay and enjoy our area. Thank you for your good review. We are glad you had a good night here with us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hilton Garden Inn Winston Salem

Address: 1325 Creekshire Way, Winston Salem, NC 27103-3063
Region: United States > North Carolina > Winston Salem
Price Range: ₹ 6,313 - ₹ 12,083 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem
Hotel Style:
#8 Family Hotel in Winston Salem
#9 Business Hotel in Winston Salem
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Winston Salem staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Winston Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“facing the back parking lot seemed quiet”
 of 5 bubbles TravelingREVMdM, 22 Jun 2016 | Read review
“Go to the hotel down the road. They have better service!”
 of 5 bubbles Lovears77, 5 Jun 2016 | Read review
“I don't think you can wrong choosing any room location here.”
 of 5 bubbles CoquinaRat, 25 Apr 2016 | Read review
“Get a room with a walkin shower and no tub!”
 of 5 bubbles YankeeElitist, 11 Oct 2015 | Read review
“Even numbers face street”
 of 5 bubbles smackArkansas, 25 Mar 2015 | Read review
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