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We were passing through on our way home to NY from FL and spent the night here. Staff was VERY friendly. Continental breakfast was real good.
Hotel on the other had needs lots of updates. We stayed a week earlier in Chattanooga at the holiday...More
Thank Mike B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 6 days ago
Hi Mike B,
I am sorry to read that you found the room in its tired condition, especially the carpet. Your comments have been passed along to hotel management for use in future renovations. They share our commitment in maintaining a high quality of accommodations....More
In town for meeting, however pleasure as well, stay was enjoyable and very comfortable. The staff was nice and over friendly and always greeted us with a smile. They ensured we had everything we needed and asked about out stay each time they saw us...More
I don't know how this place rated so high. It's old and dirty and the rooms. Had an odd oder. Everything felt damp, also. It really needs updates. I wish I would have taken pictures. 2 stars fora nice breakfast and nice staff.More
Thank Mary W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 1 week ago
Hi Mary W!
Thanks for choosing to stay with us among your many lodging options and posting a review! We're glad to know that you liked our breakfast selections and hotel staff's service. I'm terribly sorry though about the inconveniences you had because of some...More
I was booked for two nights for a work related trip. I arrived after 6pm and the area had just had a bad storm. The apparently the power had gone out and the credit card terminals were not working. They asked for a credit card...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 10 August 2017
Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I Truly apologize for...More
Stopped here for overnight stay due to touring a local college.
We had a couple issues with door cards working for our room but the front desk staff is very helpful and friendly. Helped us each time without issue. Absolutely no complaints there.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Winston-Salem Downtown WestResponded 5 August 2017
Thank you for your recent stay with us and reviewing our property. I am very delighted to know you liked the friendliness of our staff and the convenient location of our facility. On the other hand, I am sorry you were not satisfied...More
US$ 117 - US$ 248 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Winston-Salem Downtown West Hotel Winston Salem ,