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Courtyard Winston-Salem Hanes Mall

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187 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Fort Lauderdale, Florida
Reviewed 27 October 2015

For the price it is an excellent buy!! Clean hotel and food was very good!! Friendly service with a little southern hospitality!! Convenient to Hanes mall and some good eating places!! Better breakfast than most and enjoyed the hotel!!

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Helpful?
Thank coach3313
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for your kind words on Tripadvisor about our Great little Hotel! We are truly blessed with a great staff, which makes this hotel so special. Thanks again and we look forward to your return again and again. Tom Ferrell

Gainesville, Virginia
Reviewed 27 October 2015

Don't let the outside of the building fool you. After a shakey ride up in the elevator, we got in our somewhat dirty room and could not even see out the window. A pane of glass was totally fogged over, looked like a seal must be broken. Upon adjusting the air, we walked over to the vent and could not...

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Helpful?
Thank FrequentTraveler1225
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear FrequentTraveler1225, Thank you for taking the time to post on Tripadvisor about your recent stay, and you are correct about the windows being fogged as we will be replacing another 12 windows in the next 2 weeks, and have replaced about 10 per year in the past 3 years. I do wish you would contact me so that I...

Panama City, Panama
Reviewed 21 October 2015

I was with my family at nearby Fairfield inn. But we decided to do breakfast instead at this Courtyard by Marriott Winston-Salem Hanes Mall, as we arrive on oct 17th, 2015. We told the person in charge of Restaurant ( Shawn, Shawna and Bridgette ) that we were staying in the other property but decided to have breakfast "here" instead....

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Helpful?
Thank REMF17
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear REMF17, Happy Birthday!!! Thank you for your kind words about our Courtyard Hanes Mall, I am soo glad you did what many guest do and come over to our hotel for Breakfast, if you could not stay with us. Next time try to make your reservations at least a week in advance, to insure you can stay with us...

Chesterfield, Virginia
Reviewed 13 October 2015 via mobile

I stayed here overnight during a recent business trip. The hotel is conveniently located and easy to find. The parking was free, which was also a plus. I was greeted immediately by a friendly guest relations staff member. I checked in via Marriotts mobile app and had no issues - I checked in about an hour early and my room...

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Helpful?
Thank EmeraldEyes03
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear EmeraldEyes03, Thank you for taking the time to fill out w Tripadvisor review recently from your stay at the Courtyard Hanes Mall in Winston Salem, NC. I am very pleased to see that you used our Mobile Check-in without issues, it is a great system. I am glad that you liked the Bistro, and unfortunately we do not have...

Reviewed 11 October 2015 via mobile

After traveling for 12 hours, my husband and I could not find a hotel along I-77 anywhere. We drove out of way 30 miles to stay here. Thank goodness for online reservations! Checkin was easy and quick. Roomed scornful but had a distinct odor and there was black mold in the corner of the bathroom. Other than that it was...

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Helpful?
Thank Kdmcook
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear KDMCOOK, Thank you for your kind words about our hotel and our online reservation system. I am sure that after a 12 hour drive you were ready to get out of the car and relax, I am also glad check in was quick and easy. I do want to thank you for bringing that issue to our attention so...

Richmond, Virginia
Reviewed 3 September 2015

I have been staying here for the past 2 months for training and the staff here is just wonderful!!! I have had the pleasure of meeting so many of the staff members, but Sonya is just a super lady!! Every thing I have needed she has been there to take care of it!! You dont find many people like her...Very...

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Helpful?
Thank Toni S
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Toni S, Thanks for your kind comments about our great little hotel, after staying here for 2 months then you know the hotel inside and out. Sonya is one of the best in Winston!! We are truly Blessed to have her here as much as we do, we just want more.yes Patrice and the Bistro staff are pretty awesome....

Reviewed 12 August 2015 via mobile

Plenty of parking, very attractive jotel. Beautiful room with excellent accommodations. Reasonably priced and attractive, with very helpful staff. Easy wifi access, food offerings were excellent, and service was instant. A real value.

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Helpful?
Thank Chad S
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear ChadS, Thanks for your kind comments about our hotel, We feel it is a Great Hotel as well. I am glad you enjoyed the rooms and staff, I feel the Best in Winston Salem!! Yes WIFI is easy to access and the food and Service in the Bistro are Top Notch!! We look forward to you staying with us...

Columbus, Ohio
Reviewed 1 August 2015 via mobile

We stayed here on our way from NC to Ohio. The hotel's front desk staff is really nice and that's the best part. The hotel itself is just okay. Our room was musty at night and smelled like exhaust was coming from the AC in the morning. It was clean and the beds are super comfortable. They do have breakfast...

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Helpful?
Thank PinkIsSoPretty
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear PinkIsSoPretty, Thank you for your comments on Tripadvisor about our hotel, I am so glad you stayed with us on your trip from NC to Ohio. I am glad you felt like our beds were clean and comfortable, that is very important to us. Yes the French Toast takes a few minutes to cook to order, but boy they...

Houma, Louisiana
Reviewed 25 July 2015 via mobile

The ladies at the front desk helped us select where to eat each night- and even labeled a map for us. They didn't steer us wrong. Such friendly people in the whole town. And it's nice to have a cafe in the hotel- the food was good but a bit pricey. The room was comfortable and very clean. We had...

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Helpful?
Thank ValValM3M
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear ValValM3M, Thank you for your kind words about our friendly staff, we have the best of the best as friendly staffs go. I am glad you also had a chance to try the Bistro as well. Glad you enjoyed your stay and we look forward to a return visit soon!! Tom Ferrell General Manager

Atlanta, Georgia
Reviewed 22 July 2015

The best thing about this hotel is they have a real Starbucks Coffee shop in there lobby area, which doubles as a full bar at night. On the negative, I changed rooms 3x due to AC issues. I finally got a room with a quiet, working unit. Check out your AC unit before you unpack your bags.

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Helpful?
Thank Amy N
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Amy N, Thank you for your comments concerning your stay at the Courtyard Hanes Mall. I do apologize that you had to change rooms to find an ac unit that got the room cold enough for your liking. Some of our ac units have had a hard time during the record heat we have had in NC this past...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: ₹ 6,479 - ₹ 10,995 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
 of 5 bubbles Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
 of 5 bubbles pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
 of 5 bubbles S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
 of 5 bubbles bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
 of 5 bubbles 295RichardH, 31 Aug 2016 | Read review
5 of 5