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Courtyard Winston-Salem Hanes Mall

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Courtyard Winston-Salem Hanes Mall
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189 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Winston-Salem Hanes Mall
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Showing 187: English reviews
Van Buren, Missouri
Reviewed 23 April 2016 via mobile

Stayed three nights on a business trip. Staff was great. Room was great and big and had a little balcony overlooking the pool. Room was clean. As was the hotel generally . Had breakfast in the lobby bistro it was fast and tasty. Had nine conferences some of which ended up being triple booked. Catering staff rolled with the punches...

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Helpful?
Thank TaylorPettit
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you so much for your kind words Taylor! It is our job to make you look great, and no one does it better that the Catering team here. The entire team has learned to roll with our guest needs. We look forward to making you shine in the future. Thank you for staying with us!

York, Pennsylvania
Reviewed 22 April 2016

I have stayed at the courtyard dozens of times over the past few years and I will continue that pattern. As a return guest they greet me by name, get my breakfast started when they see me coming, and do everything they can to assure my comfort and satisfaction. The hotel is clean, in a nice neighborhood and convenient to...

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Helpful?
Thank kfj1959
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you so much for your response! Being a corporate focused hotel it is our pleasure to see many of our guest week after week. It is our goal to feel like your Winston-Salem "home". The front desk team is outstanding for knowing our guest and what makes them happy. They work with each other to help remember guest and...

Denver, Colorado
Reviewed 11 April 2016

I spent two nights at the Courtyard last week. It was quiet!!! It was clean!!! The rooms are large enough and the beds are comfortable (with a choice of pillows!)!! .But, most important for me, the staff I dealt with from the phone call to make reservations to check-out were all amazingly helpful, friendly, and thoughtful. My only suggestion would...

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Helpful?
Thank Dorothy T
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you so much for your kind words. I'm so glad you enjoyed your stay. I'm sure we could have accommodated a morning coffee session....Please let the team know of any special needs you have and we will do our best to make it happen. We look forward to seeing you in the future.

NC
Reviewed 31 March 2016

We arrived Saturday and was greeted by the sweetest young lady at the desk. It's always great to be greeted by a smile when entering a hotel. The hotel smelled so fresh and clean and the rooms did not disappoint. I am very particular about where I lay my head and do as much cross referencing as possible. I will...

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1Thank MickeyNC
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for your lovely response! We are so please to know we will be seeing you again. Douglas has not been with us to long, but has become a wonderful asset to our team. See you soon! Kristen Price Assistant General Manager

Baltimore, Maryland
Reviewed 27 February 2016

We stayed in the hotel to attend a funeral. Despite the circumstances, we had a great time thanks to Sean who works at the restaurant. He was very accommodating and attentive to every detail. He made sure that everything was hot & fresh and kept the area in immaculate order. Thanks!

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Helpful?
Thank seelampkin
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you for your kind words. I am glad we could take care of your family during this difficult time. Shawn is an amazing asset to this team. Thank you for trusting us to meet your needs during this trying time.

Reviewed 27 February 2016

The room was great and the on-site breakfast and Starbucks were so convenient for my early mornings. The staff at the front and at the coffee shop were especially friendly and helpful, especially Shawn. Had a great stay!

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Helpful?
Thank Roxanne W
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you so much for your response and kind words. Shawn has a way with brightening the day for all for us!

Winston Salem, North Carolina
Reviewed 23 February 2016

In 2015 our company held its first event at The Marriott Courtyard by Hanes Mall. We felt that we had a partner in Toni Donahue who was our coordinator. She helped us facilitate a successful event that year which lead us to have another conference here in January of 2016. Our conference was attended by approximately 40 people and lasted...

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Helpful?
Thank Dawn S
Kristen P, Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Thank you Dawn! It was a pleasure working with you! Toni is an amazing coordinator, and our catering team is magic! We have had weddings, business meetings, and birthday parties. We do it all! We look forward to next year's event. :) Thank you for Conferencing with us!

Reviewed 20 February 2016 via mobile

Initially I was thoroughly impressed with this Courtyard, the check-in experience and willingness to accommodate really made it feel top notch. I enjoyed a snack and drink made by the lovely, Jennifer Miller. Jennifer not only provided excellent service and hospitality but also knew a good bit about the surrounding area. Definitely go see her while you are there. The...

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Helpful?
Thank Meredith M
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Ms. Meredith, Thank you for taking the time to fill out w Tripadvisor review recently from your stay at the Courtyard Hanes Mall in Winston Salem, NC. I am very pleased to see that your check in experience was top notch, and I agree Jennifer in the Bistro at night is an asset! I am concerned that the houseman...

Chicago, Illinois
Reviewed 11 January 2016

When you travel for work all the time you get used to the same ole same ole. But when you actually go to a hotel and get that "WOW" factor, there's something to be said. From the time you walk in and are greeted with a smile to the time you walk into the fresh room you can rest your...

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Helpful?
Thank Jessica S
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Jessica S., WOW!! Thank you so much for noticing we try not to be the Same old Same old and your kind words about our staff and hotel, and I must say you are correct about our professional staff and great location. Again thank you for your comments and we look forward to seeing you in the future!! Tom...

Curitiba, PR
Reviewed 7 January 2016

The moment you walk into this hotel you can feel yourself relaxing! Abe at the desk was extremely helpful and kind. He made sure we were well taken care of and comfortable in our rooms. He was patient with our questions as we are transitioning back to the United States after being overseas for many years. The next morning, Shaun,...

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Helpful?
Thank Donya K
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Dear Donya K, Thank you so much for your kind words about our staff and hotel, and I must say you are correct about our outstanding staff. It comes from loving what we do, from the heart. Abe and Shaun are great at what they do, and they look forward to serving our guest Day and Night!! Again thank you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: ₹ 6,737 - ₹ 11,595 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
295RichardH, 31 Aug 2016 | Read review
5 of 5