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All reviewsstayed herepancakesyogurthotel is locatedhi expresshot tubwould stay here againturkey sausagefront desk stafffitness roomclose to downtownfirst floornice viewfree breakfastfriendly employeesbed and pillowsgreat stop
This hotel failed to provide hot water for several of my co-workers and me on 3 of our last 4 visits. The hotel staff actually joked about it on my last stay when it was about 30 degrees outside. I will no longer stay in...More
Thank John D
Response from IHGService, Guest Relations Manager at Holiday Inn Express West JeffersonResponded 9 June 2016
Dear John D,
Thank you for taking the time to leave us with your feedback. I sincerely apologize if you may have experienced any inconvenience due to hot water availability. It is also regrettable to learn about your disappointment on how your concerns were handled....More
One night stay...pleasantly surprised with all aspects of our stay! Spotlessly clean, comfortable bed with extra pillows, nice TV, free breakfast with much more than I expected. Pancakes, fruit, cereal, yogurt, muffins, toast, juice, milk, and coffee available. Wasn't a fan of the omelet and...More
The hotel was clean, the staff was nice BUT! West Jefferson is a small town in the NC mountains. I was there during the week, not week-end, and was charged $131. Plus taxes, total nearly $150. If you plan to stay there make sure you...More
1 Thank LMH923
Response from IHGCare, Guest Relations Manager at Holiday Inn Express West JeffersonResponded 1 November 2015
Thank you for taking the time to provide feedback on your recent stay We are very sorry about the price of the room that you were faced with after your stay. I have sent you a private message in order to obtain more...More
I was surprised to find that our standard King room had no microwave, no refrigerator, and no bathtub, so I took off two stars for that. The hotel seemed fairly new and clean. The staff was exceptionally friendly going out of their way to help...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express West JeffersonResponded 29 October 2015
Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are pleased to know that you found our staff to be exceptionally friendly and our location to be beautiful. However, we would like...More
Clean. Comfortable. I like that the pillowcases are embroidered with firm and soft. Hot breakfast included cheese omelets. Obviously pre-made and just heated on site but surprisingly good. West Jefferson looked to be an interesting town.