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Holiday Inn Express West Jefferson

83 reviews
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Traveller (44)
Room & Suite (45)
Dining (3)
Overview
  • Excellent49%
  • Very good31%
  • Average15%
  • Poor1%
  • Terrible4%
Travellers talk about
“stayed here”(11 reviews)
“pancakes”(5 reviews)
“yogurt”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (83)Write a Review
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Show reviews that mention
All reviewsstayed herepancakesyogurthotel is locatedhi expresshot tubwould stay here againturkey sausagefront desk stafffitness roomclose to downtownfirst floornice viewfree breakfastfriendly employeesbed and pillowsgreat stop
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51 - 55 of 83 reviews
Reviewed 29 February 2016

This hotel failed to provide hot water for several of my co-workers and me on 3 of our last 4 visits. The hotel staff actually joked about it on my last stay when it was about 30 degrees outside. I will no longer stay in...More

Thank John D
Response from IHGService, Guest Relations Manager at Holiday Inn Express West JeffersonResponded 9 June 2016

Dear John D, Thank you for taking the time to leave us with your feedback. I sincerely apologize if you may have experienced any inconvenience due to hot water availability. It is also regrettable to learn about your disappointment on how your concerns were handled....More

Reviewed 18 October 2015

One night stay...pleasantly surprised with all aspects of our stay! Spotlessly clean, comfortable bed with extra pillows, nice TV, free breakfast with much more than I expected. Pancakes, fruit, cereal, yogurt, muffins, toast, juice, milk, and coffee available. Wasn't a fan of the omelet and...More

Thank Pam B
Reviewed 17 October 2015 via mobile

The hotel was clean, the staff was nice BUT! West Jefferson is a small town in the NC mountains. I was there during the week, not week-end, and was charged $131. Plus taxes, total nearly $150. If you plan to stay there make sure you...More

1  Thank LMH923
Response from IHGCare, Guest Relations Manager at Holiday Inn Express West JeffersonResponded 1 November 2015

Dear LMH923, Thank you for taking the time to provide feedback on your recent stay We are very sorry about the price of the room that you were faced with after your stay. I have sent you a private message in order to obtain more...More

Reviewed 14 October 2015

I was surprised to find that our standard King room had no microwave, no refrigerator, and no bathtub, so I took off two stars for that. The hotel seemed fairly new and clean. The staff was exceptionally friendly going out of their way to help...More

Thank mountainmama79
Response from IHGCare, Guest Relations Manager at Holiday Inn Express West JeffersonResponded 29 October 2015

Dear mountainmama79, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are pleased to know that you found our staff to be exceptionally friendly and our location to be beautiful. However, we would like...More

Reviewed 12 October 2015

Clean. Comfortable. I like that the pillowcases are embroidered with firm and soft. Hot breakfast included cheese omelets. Obviously pre-made and just heated on site but surprisingly good. West Jefferson looked to be an interesting town.

1  Thank linseyCo
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 105 - US$ 190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 105 - US$ 190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (44)
Room & Suite (45)
Dining (3)
Pool & Beach (3)
Hotel & Grounds (48)
Bathroom (6)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
shumphrey53
16 November 2014|
Answer
Response from Amar P | Property representative |
We kindly appreciate you reaching out. We are not a pet friendly hotel. Thank you once again for reaching out and confirming.
0
Votes
Room Tips
"Our king bed room was perfect"
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"The front rooms have the best views."
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"Rooms in front of hotel have a great view"
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"Ask for a room facing the mountains, get to breakfast bar off peak hours"
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