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Crystal Bay on the Broadwater

148 reviews
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Traveller (85)
Room & Suite (44)
Pool & Beach (5)
Overview
  • Excellent42%
  • Very good36%
  • Average12%
  • Poor3%
  • Terrible7%
Travellers talk about
Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Fitness centre
Kitchenette
3.5 Star Hotel
All hotel details
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Reviews (148)Write a Review
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56
53
19
5
11
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All reviewsacross the roadroom dividerample secure parkingeasy lift accessnye fireworksthe gold coastpetrol stationsbroad watermarine paradelovely pool and spahighly recommended for familiessecond bedroomwalking tracksteam room and saunaquiet areaafter hoursown space
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1 - 5 of 144 reviews
Reviewed 4 weeks ago via mobile

The apartment was exactly as was described. All rooms faced the water, good location and our bed was very comfortable.Pool and spa was great. Had under covered secure car park. Would recommend to anyone. We had an issue that they had as leaving before our...More

Thank maddiH01
Response from CrystalBayResort4215, Manager at Crystal Bay on the BroadwaterResponded 4 weeks ago

Dear Karen, As discussed, the booking we had was for departure the following day. On investigation I found you had extended your booking with Booking.com, which was not in our system. I immediately rang you from reception to assure you that we would rearrange other...More

Reviewed 4 weeks ago via mobile

We had a lovely time at Crystal Bay. We stayed in room 1202 which had been upgraded. The views from our balcony were amazing, staff very friendly and helpful. Great car parking facility too. Highly recommended.

Thank Sarah H
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 4 weeks ago

Thanks Sarah, great to hear you enjoyed your stay with us and the fantastic views. Hope to see you back again soon.

Reviewed 8 January 2018

We stayed in a 2 bedroom apartment on the 8th floor for 3 nights. It was excellent in every way. Price was reasonable compared to sky high prices in Gold Coast. I booked through Booking.com and all went through smoothly. Apartment is not that new...More

Thank Mal W
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 11 January 2018

Thanks Mal for taking the time to review our property and your positive feedback. Great to hear you all enjoyed your stay and the kids enjoyed the pool! We apologise for the problems you encountered with the wifi and we are working to rectify this....More

Reviewed 29 December 2017 via mobile

Beautiful absolute beach front apartment, Very clean rooms, The building and rooms are a bit dated could use a little TLC, Had a 2 bedroom apartment and 2nd bedroom wasn’t air conditioned had a room divider that wasn’t too the roof so used lounge air...More

Thank foxchick92
Response from CrystalBayResort4215, Guest Relations Manager at Crystal Bay on the BroadwaterResponded 4 January 2018

Thanks for your feedback. It's great to hear you enjoyed your stay and we hope to see you back again soon.

Reviewed 9 November 2017

We had a last minute decision to return to the Gold Coast, rang Crystal Bay on the Broadwater had excellent deals for us! Loved the apartment,everything we certainly needed, lovely clean apartment, magnificent views, would definitely stay again

Thank HolidaysmoreHolidays
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 11 November 2017

Thank you for your positive feedback. So nice to hear you enjoyed your stay with us and we hope to welcome you back again soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Spa
Heated pool
Outdoor pool
Details
Price range
US$ 87 - US$ 279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 87 - US$ 279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (85)
Room & Suite (44)
Pool & Beach (5)
Dining (1)
Questions & Answers
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foxchick92
3 December 2017|
Answer
Response from Amanda w | Reviewed this property |
Not sure but may I recommend asking the girls at reception.they are very friendly and always willing to assist you.
1
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Room Tips
"If check in late look for the intercom on right hand side of the main entrance and follow instructions."
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"the rooms in the middle are the best have a great view,the corner rooms no so great."
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"Ask for water views"
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"Higher floor for the view, above 5th or you will just see trees"
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