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Gran Hotel Monterrey

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Traveller (211)
Dining (188)
Room & Suite (159)
Overview
  • Excellent31%
  • Very good35%
  • Average21%
  • Poor9%
  • Terrible4%
Travellers talk about
“hot breakfast”(2 reviews)
“nice hotel”(4 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
5 Star accommodation
All hotel details
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Reviews (333)
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8
4
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LanguageEnglish
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24
21
10
8
4
Show reviews that mention
All reviewshot breakfastair conditioningnice hotelpool area is lovelymini barfive nightsmini breakhalf boarda great staylong weekendyogurtevery morningplenty of sunbedsevening entertainmentthe hotel staffweddingtoothpaste
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1 - 5 of 67 reviews
Reviewed 1 week ago

We went there seeing some of the TipAdvisor reviews and considering it was a 5 star hotel. So how bad could it be? Very bad. As soon as we arrived we went to have something to eat at the restaurant. It was closed, but the...More

Thank Serban N
Response from mperez396, Director de Recepción at Gran Hotel MonterreyResponded 3 days ago

Dear Serban N, Thanks for your honest opinion. We regret that your recent stay did not respond to your expectations. We appreciate your comments and will share them with our team to continue improving our services. For sure, we will review the procedure in the...More

Reviewed 1 week ago via mobile

We had a very poor experience in this hotel - the main issue is that it advertises itself (as did hotels.com) as a 5 star hotel which it is very much not. The staff at front desk were unfriendly and condescending. They requested full payment...More

Thank GraceF0x
Response from mperez396, Subdirector at Gran Hotel MonterreyResponded 1 week ago

Dear GraceF0x, Thank you for your opinions. I regret that your recent stay did not respond to your expectations. Our main objective is the happiness of our guests. We will take into account all your comments. I regret once more the experience you had. Best...More

Reviewed 1 week ago via mobile

Visited for 5 days highly impressed with the location and staff of the hotel. Highly recommend if looking for a nice hotel. The pool was amazing, perfect temperature kind of busy at time especially on the weekends.More

Thank ruhithMohammed
Response from mperez396, Departamento de Reservas at Gran Hotel MonterreyResponded 1 week ago

Dear RuhithMohammed, First of all we would like to thank you for your comment on TripAdvisor community, it is really helpful to know the experiences of our customers in order to improve our service every day. We are pleased that you found our hotel perfect....More

Reviewed 1 week ago via mobile

We visited as a family with children aged 6 and 10. We arrived around 11pm, so children were tired and ready for bed. We were told that our room was on 2nd floor and where the lift was situated. Not much of a welcome !!...More

Thank Caroline P
Response from mperez396, Departamento de Reservas at Gran Hotel MonterreyResponded 1 week ago

Dear Caroline P, Thanks for your honest opinion. We regret that your recent stay did not respond to their expectations. We appreciate your comments and will share them with our team to continue improving our services. We hope to have the opportunity to see you...More

Reviewed 2 weeks ago via mobile

We are currently staying as a family at this hotel. I like to try and give a balanced opinion and there are positives to the hotel. The pool area and communal areas are spotlessly clean and live up to their 5* billing. The breakfast is...More

Thank Liam C
Response from mperez396, Subdirector at Gran Hotel MonterreyResponded 1 week ago

Dear Liam C, Thank you for your comments. It help us to improve day by day and to build a better hotel. We have renovated all the pool area this year so It is very comforting for us to realize that the improvements are highly...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair Access
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 86 - US$ 265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Safe Hotel in Lloret de Mar
#2 Business Hotel in Lloret de Mar
#6 Luxury Hotel in Lloret de Mar
#7 Quiet Hotel in Lloret de Mar
#14 Family Hotel in Lloret de Mar
#44 Quaint Hotel in Lloret de Mar
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 86 - US$ 265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Safe Hotel in Lloret de Mar
#2 Business Hotel in Lloret de Mar
#6 Luxury Hotel in Lloret de Mar
#7 Quiet Hotel in Lloret de Mar
#14 Family Hotel in Lloret de Mar
#44 Quaint Hotel in Lloret de Mar
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (211)
Dining (188)
Room & Suite (159)
Pool & Beach (41)
Amenities (70)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Caroline P
3 July 2018|
AnswerShow all 2 answers
Response from brandyball2222 | Reviewed this property |
Our two kids used inflatable doughnuts without problem although it wasn’t high season so the pool wasn’t busy. Perhaps in high season the use of these would be limited due to the room they take up in the pool. Arm bands... More
1
Vote
94kerryW31
23 June 2018|
Answer
Response from Eirill R |
Yes:-) 🏊🏻‍♂️
0
Votes
Google Translation
Room Tips
"poor service"
Read review
"Ask for a balcony"
Read review
"please avoid this hotel"
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"Ask for a sea view room"
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