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Gran Hotel Monterrey

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Traveller (191)
Dining (189)
Room & Suite (146)
Overview
  • Excellent31%
  • Very good37%
  • Average21%
  • Poor8%
  • Terrible3%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
5 Star Hotel
All hotel details
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Reviews (309)
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Traveller rating
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21
9
3
1
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LanguageEnglish
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21
21
9
3
1
Show reviews that mention
All reviewshot breakfastnice hotelthe pool area was nicemini barfive nightslocation was perfectspecial thanksstandard roomair conditioningevery morningwould stay here againa great staylong weekendyogurthotel staffplenty of sunbedshalf board
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1 - 5 of 55 reviews
Reviewed 5 days ago via mobile

I always try to give a balanced view, I tend to always stay at 5* resorts and spent a good portion of my life in the 5* hotel industry around the world on luxury cruises. Welcomed by friendly staff on front desk upon arrival (midnight)...More

Thank Lisa E
Reviewed 1 week ago via mobile

Stayed here for 5 nights and enjoyed every night. The hotel looked amazing and staff were very polite and helpful. Only downside was the A/C in the rooms but we all coped. The breakfast was lovely and both lunch and dinner was good as they...More

Thank rahan96
Response from mperez396, Departamento de Reservas at Gran Hotel MonterreyResponded 1 week ago

Dear Rahan96, Thank you for your opinion about our hotel. We are pleased that you have enjoyed your accommodation with us. It is something that our staff is proud, and we value your opinion. We hope that you visit us again. Gran Hotel Monterrey

Reviewed 1 week ago via mobile

My mum, teen daughter and I stayed here for a 4 night break. On entry to the lobby we were awestruck by the fresh flowers, decoration, chandeliers and perfect climate control. However on entering our room (345) we were met with 29 degrees and minimal...More

Thank brittanny_uk
Response from mperez396, Departamento de Reservas at Gran Hotel MonterreyResponded 1 week ago

Dear Brittanny_uk, First of all we would like to thank you for your comment on TripAdvisor community, it is really helpful to know the experiences of our customers in order to improve our service every day. We are pleased that you found our hotel perfect....More

Reviewed 1 week ago

In such a climate the air conditioning HAS to work properly. If it doesn't - the rest does not matter! The air temperature is perfect in the lobby , but try to get it to work in your room - no chance! I've changed three...More

Thank rmmnts
Response from mperez396, Departamento de Reservas at Gran Hotel MonterreyResponded 1 week ago

Dear Rmmnts, Thanks for your honest opinion. We regret that your recent stay did not respond to their expectations. We appreciate your comments and will share them with our team to continue improving our services. We hope to have the opportunity to see you again...More

Reviewed 2 weeks ago via mobile

Nice hotel near the beach. Room was not large but clean. Bathroom was good. Staff was friendly. Weak wi fi was biggest issue. Also not easy to access hotel if coming from downtown later at night. But all in all a fine stay.

Thank Sp1787
Response from mperez396, Departamento de Reservas at Gran Hotel MonterreyResponded 1 week ago

Dear Sp1787, Thank you for your opinion about our hotel. We are pleased that you have enjoyed your accommodation with us. It is something that our staff is proud, and we value your opinion. We hope that you visit us again. Gran Hotel Monterrey

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair Access
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 102 - US$ 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lloret de Mar
#5 Spa Hotel in Lloret de Mar
#20 Luxury Hotel in Lloret de Mar
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 102 - US$ 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lloret de Mar
#5 Spa Hotel in Lloret de Mar
#20 Luxury Hotel in Lloret de Mar
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (191)
Dining (189)
Room & Suite (146)
Pool & Beach (37)
Amenities (70)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Caroline P
3 July 2018|
AnswerShow all 2 answers
Response from brandyball2222 | Reviewed this property |
Our two kids used inflatable doughnuts without problem although it wasn’t high season so the pool wasn’t busy. Perhaps in high season the use of these would be limited due to the room they take up in the pool. Arm bands... More
1
Vote
94kerryW31
23 June 2018|
Answer
Response from Eirill R |
Yes:-) 🏊🏻‍♂️
0
Votes
Google Translation
Room Tips
"Ask for a balcony"
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"please avoid this hotel"
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"Ask for a sea view room"
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"Sea view rooms"
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