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We picked this hotel so that we could be close to Tianmen Mountain and the airport.
We booked 2 standard rooms. The rooms were on the 24th floor. We were woken up by the sound of honking starting at about 5:30am on weekdays. The carpet in both rooms looked quite dirty with stains. The hallways are too dim for my comfort.
My aunt felt very uncomfortable with her room so we requested for room change. The receptionist kindly offered 4 other rooms for us to pick from. 2 of the rooms were upgrades.
The housekeeping staff on our floor is very friendly and helpful. In the deluxe rooms, the bathroom is separated from the bedroom by a glass wall. There's a blind which you can lower but it's still somewhat see through. The housekeeper helped us tie some sheets to the rod holding the blinds for privacy.
We ate at the restaurant on the ground floor of the hotel. The food is delicious and inexpensive. The server is impatient and unfriendly. He spoke fast and when I asked him to talk slower as I couldn't understand him, he didn't bother to do so.
Location wise, there aren't much shops near the hotel. The hotel is about a 10 minute ride to the Tianmen cable car station and to the airport. It costs RMB 10 to the Tianmen mountain cable car station.
We also purchased tickets for Tianmen mountain from the travel agency in the hotel. The price is much better than that quoted from Pullman Hotel at Wulingyuan. The staff at the travel agency are friendly.
We had a late flight in to Zhangjiajie so we stayed here. It was a short drive away from the airport, and the check in process was quick. The hotel was comfortable and the food at the breakfast buffet was fine.
I stay in this hotel for two nights. The area around hotel was nice. One thing I didn't liked was many stains on the carpet. The room was nice and the view also, but when I saw the carpet, my "level of satisfaction" went down. It didn't look good, period! I had some problems with communication with the staff. One English speaking person per shift.... The only one ATM machine near hotel takes only Chinese cards. That's not so convenient. The breakfast was okay with good selection of food.
First off, this hotel does not have air conditioning. It’s currently 30C in Zhangjiajie in mid-late April and the hotel does not have its air conditioning system turned on. They told us to open a window. They offered to send up a fan, one hour later, still no fan. Front desk claimed fan was delivered but unless it’s invisible, I would disagree.
The room itself is relatively spacious but the carpet is stained in multiple places with who knows what and the bathroom is separated from the bedroom by a huge glass window and a see through blind... WHY?
Throughout our trip in China we have stayed in quite a few hotels and this “Best Western” is hands down the worst.
In China my requirement on hotels is basically the cleanliness. I am staying here with a tour, the bedding and things that are usually touched looks clean. Things that don’t usually touched doesn’t feel that clean and I wouldn’t want to touch. They provided the toiletries even I was told that hotels in China will not provide anymore. What I am not happy with is the quality of the hair dryer. As a girl with long hair, my only expectation is a hair dryer that works. In my room, the hair dryer that mount on the wall works for couple mins then would stop, I think it’s because overheating. So then it needs to rest for 5 mins to be able to turn on again. So I asked for another one, i was glad at first however this second one only has “cool wind” so when you come back late and want to dry your hair ASAP to go to sleep. Sorry not for you.
Breakfast is so-so but still able to fill your stomach.
Response from DFfDarwin | Reviewed this property |
Get the hotel concierge to hail a taxi and tell the driver where you want to go and price. It's 50 yuan to the cable car station in centre of town. The train station is nearby the cable car station so offer 60 yuan (or a bit... More
Get the hotel concierge to hail a taxi and tell the driver where you want to go and price. It's 50 yuan to the cable car station in centre of town. The train station is nearby the cable car station so offer 60 yuan (or a bit more at night) to get to the hotel. You may have to negotiate with a few taxis before one will take you. The formula is about 3.5 yuan per km. The cable car ticket cost 258 yuan per adult and includes park entrance fee and bus back to the cable car station (where you started). The buses go from the bottom of the stairs/elevators that descend from the cave. The glass walkways are an extra cost: they were closed when we went because of ice but that didn't stop the local visitors jumping the barriers! Best to start early and prepare to queue for an hour at least for the cable car. There's a snack shop on the mountain but better to take your own supplies. As for the Tianzi and other parks, we didn't have time to go there but I understand there are many tour operators operating from the central railway station. There is also a tour agent at the hotel. Enjoy your holiday.