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Best Western Grand Hotel Zhangjiajie

Traveller (73)
Room & Suite (36)
Traveller (73)
Room & Suite (36)
Dining (20)
North of Dayongqiao Park, Ziwu West Road, Yongding District, Zhangjiajie 427000 China See on map
Name/address in local language
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Room Service
4 Star accommodation
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Reviewed 6 Aug 2018via mobile
We picked this hotel so that we could be close to Tianmen Mountain and the airport.

We booked 2 standard rooms. The rooms were on the 24th floor. We were woken up by the sound of honking starting at about 5:30am on weekdays. The carpet in both rooms looked quite dirty with stains. The hallways are too dim for my comfort.

My aunt felt very uncomfortable with her room so we requested for room change. The receptionist kindly offered 4 other rooms for us to pick from. 2 of the rooms were upgrades.

The housekeeping staff on our floor is very friendly and helpful. In the deluxe rooms, the bathroom is separated from the bedroom by a glass wall. There's a blind which you can lower but it's still somewhat see through. The housekeeper helped us tie some sheets to the rod holding the blinds for privacy.

We ate at the restaurant on the ground floor of the hotel. The food is delicious and inexpensive. The server is impatient and unfriendly. He spoke fast and when I asked him to talk slower as I couldn't understand him, he didn't bother to do so.

Location wise, there aren't much shops near the hotel. The hotel is about a 10 minute ride to the Tianmen cable car station and to the airport. It costs RMB 10 to the Tianmen mountain cable car station.

We also purchased tickets for Tianmen mountain from the travel agency in the hotel. The price is much better than that quoted from Pullman Hotel at Wulingyuan. The staff at the travel agency are friendly.
1 Thank curiousearthling123
Kapolei, Hawaii
Reviewed 3 May 2018
We had a late flight in to Zhangjiajie so we stayed here. It was a short drive away from the airport, and the check in process was quick. The hotel was comfortable and the food at the breakfast buffet was fine.
Thank Windy_Keala
Chicago, Illinois
Reviewed 1 May 2018
I stay in this hotel for two nights. The area around hotel was nice. One thing I didn't liked was many stains on the carpet. The room was nice and the view also, but when I saw the carpet, my "level of satisfaction" went down. It didn't look good, period!
I had some problems with communication with the staff. One English speaking person per shift....
The only one ATM machine near hotel takes only Chinese cards. That's not so convenient. The breakfast was okay with good selection of food.

Thank romanpiekosz
Toronto, Canada
Reviewed 21 Apr 2018via mobile
First off, this hotel does not have air conditioning. It’s currently 30C in Zhangjiajie in mid-late April and the hotel does not have its air conditioning system turned on. They told us to open a window. They offered to send up a fan, one hour later, still no fan. Front desk claimed fan was delivered but unless it’s invisible, I would disagree.

The room itself is relatively spacious but the carpet is stained in multiple places with who knows what and the bathroom is separated from the bedroom by a huge glass window and a see through blind... WHY?

Throughout our trip in China we have stayed in quite a few hotels and this “Best Western” is hands down the worst.
Thank proletarianTO
Hong Kong, China
Reviewed 19 Apr 2018via mobile
In China my requirement on hotels is basically the cleanliness.
I am staying here with a tour, the bedding and things that are usually touched looks clean. Things that don’t usually touched doesn’t feel that clean and I wouldn’t want to touch.
They provided the toiletries even I was told that hotels in China will not provide anymore.
What I am not happy with is the quality of the hair dryer. As a girl with long hair, my only expectation is a hair dryer that works. In my room, the hair dryer that mount on the wall works for couple mins then would stop, I think it’s because overheating. So then it needs to rest for 5 mins to be able to turn on again. So I asked for another one, i was glad at first however this second one only has “cool wind” so when you come back late and want to dry your hair ASAP to go to sleep. Sorry not for you.

Breakfast is so-so but still able to fill your stomach.
Thank yumioosh
Hotel class
Hotel Amenities
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Air Conditioning
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Wheelchair Access
Hotel Style
Best Value
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel Style
Best Value
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
US$ 34 - US$ 67 (Based on Average Rates for a Standard Room)
China > Hunan > Zhangjiajie
Hotel class
Hotel Style
Best Value
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
US$ 34 - US$ 67 (Based on Average Rates for a Standard Room)
China > Hunan > Zhangjiajie
Traveller (73)
Room & Suite (36)
Dining (20)
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Nearby AttractionsSee all 79 nearby attractions
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Questions & Answers
Ask a question
Kathi H
8 May 2016|
Response from DFfDarwin | Reviewed this property |
Get the hotel concierge to hail a taxi and tell the driver where you want to go and price. It's 50 yuan to the cable car station in centre of town. The train station is nearby the cable car station so offer 60 yuan (or a bit... More
16 September 2015|
Response from Melinda168 |
Never mind. I've the answer. Yes, you have sofa bed in a suite. Thanks!
Room Tips
"Fight for a non-smoking--or at least defumigated--room!"
10 Nov 2017
Read review
"Really look at your itinerary and decide if it is best to stay downtown or in the village by the mountains."
12 Apr 2017
Read review
"Avoid at all costs"
24 Nov 2015
Read review
"Rooms on higher floors facing the mountain have great views"
20 May 2015
Read review
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