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DoubleTree by Hilton Hotel Rocky Mount

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Traveller (59)
Room & Suite (60)
Pool & Beach (10)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the city ranked as the most charitable city in North Carolina, The DoubleTree By Hilton is the number 1 choice for a Full-Service Excellent Experience! The City of Rocky Mount is the halfway point from New York to Miami, and our beautiful modern hotel is conveniently just minutes from I-95. Our dedicated team of Excellent Service providers will greet you with a smile and our famous warm chocolate chip cookies! Complimentary fast internet access, spacious guestrooms, outdoor heated pool, and many other little things that matter, will create an Excellent Experience that is truly rewarding! Mon-Wed you can relax and indulge in our complimentary evening Manager's Reception, and for Breakfast, Lunch or Dinner, dine-in or order room service from the wonderful Texas Steakhouse attached to our hotel. You can easily Experience the CHARM of our community, with shops, local flavors and beautiful parks just minutes away! We have a Convention Center and Ballroom in our hotel, so make sure you ask about having us cater your next business meeting, social or wedding reception!
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,182Reviews
150Photos
7Q+A
97Room tips
Traveller rating
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  • 33
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Popular mentions
The person at the front desk was super nice and friendly. Check in was easy and he gave advice on where to eat and what to see and do while in town. I was in town for work. I would definitely stay there again.
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Hotel's Favourite
We stayed here after getting stuck in a snow storm. Staff were very friendly (especially Erika) meeting every request I had in terms of room. I got a text from them after check in thanking me for staying with them which was nice. Room was clean and comfortable. It is
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Response from FrontDesk_GM, General Manager at DoubleTree by Hilton Hotel Rocky Mount
Responded 31 Dec 2018
From our whole staff here at DoubleTree by Hilton Hotel Rocky Mount, we are very happy to have been able to provide you with a comfortable place to stay during the storm. We strive to make sure that all of our guests' needs are attended to, and it brightens our day to know that you were well fed and comfortable throughout your visit. However, we welcome any of our guests to contact us if they feel that others are not respecting the common areas, and we apologize for the troubles that you encountered with another patron. We wish you safe and happy travels ahead, and we hope to be able to serve you again in the future. Happy New Year!
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Great hotel! Clean and smells great when you walk through the door! Staff is friendly and helpful and welcoming. Restaurant on site is very good, you even get a 10% discount for staying at the hotel when you have dinner. Breakfast in restaurant and along with many other choices,
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Response from GM_Front_Desk, General Manager at DoubleTree by Hilton Hotel Rocky Mount
Responded yesterday
Dear William, Our team at the DoubleTree by Hilton Hotel Rocky Mount would like to thank you for reaching out after your recent stay with us. Cleanliness and comfort are our top priorities, and we're happy to hear that your accommodations were exactly what you needed. We're so glad you enjoyed the restaurant on site and the breakfast as well. It would be wonderful to see you again next time you are in the area!
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Staff is great. Reggie at check in was wonderful. Hotel is showing lots of wear. Not what I expected from Hilton. Lobby is a great space but seriously needs work. ROOM...4 th floor...bathroom banged up...tub chipped, toilet chipped, door in way of tub and toilet. Smelled
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Response from GM_Front_Desk, General Manager at DoubleTree by Hilton Hotel Rocky Mount
Responded 1 week ago
Dear Marsha, Thank you for sharing your thoughts. Although you enjoyed a welcoming and comfortable overall experience, we are sorry to see that some concerns regarding our decor took away from your stay. We appreciate you noting some areas for improvement. Our goal is to deliver an unbeatable value here in the area, and we believe that we are capable of better! Your kind words for our team are an encouragement, and we would love to invite you back so that we can work to exceed your expectations. Consider us!
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We stayed here to visit family working in the area and it sucked the rooms smelled like mildew and the beds where hard but the staff was nice, I expected a lot more out of a Hilton hotel paying over $150 a night.
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Response from GM_Front_Desk, General Manager at DoubleTree by Hilton Hotel Rocky Mount
Responded 2 weeks ago
Thank you for your feedback. While we were happy to help bring your family together, we do apologize for any shortcomings in your experience. What you have shared will be reviewed by our housekeeping team so that we can determine what changes need to be made. We sincerely hope that you were able to rest comfortably. Should your travels bring you back to the area, we would relish the chance to make it up to you with a superior stay.
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
stain on the dust ruffle
idk what this was but it was on the dush ruffle
stain on the chair in the room
Fridge and tv, desk and the only chair
Beds are nice but not comfortable
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12345612
Sorry, I do not know.
0 votes
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Is this hotel pet friendly
Currently, the hotel is not pet friendly
0 votes
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Hello- No I am sorry we do not have windows that open. You would be able to use the pool area or the front entrance of the hotel. THank you for your question.
1 vote
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I didn't see any type of security
0 votes
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Is it a pet friendly hotel
Thank you for your question. No we are not pet friendly. Comfort inn, located right next door, is.
0 votes
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12
"For a good night's sleep, we suggest a different hotel."
"We were on the fourth floor overlooking the pool and did not hear any noise. Great location!"
"even the rooms near the elevator were pretty quiet"
"The 2nd & 3rd floors are reserved for Hilton Honor members. My request for the top floor and location were ignored."
"will stay again but definitely always check the room and the linen before settling in for the night anywhere you stay"
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PRICE RANGE
US$ 121 - US$ 176 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaRocky Mount
NUMBER OF ROOMS
166
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