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We were traveling from Florida north and stopped in Rocky Mount. We first walked into the Comfort Inn. We were treated so rudely by the front desk clerk we walked out and went to the Marriott next door. We were greeted by Amanda who had...More
Thank James R
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 2 days ago
Thank you for choosing to stay with us, here at the Residence Inn Rocky Mount.
We were happy to know your stay was pleasant and comfortable and you enjoyed our amenities. We appreciate you taking time to let us know about your recent...More
One night stay on way home from Florida. Staff was friendly and courteous. Property needs updating. But over all it was ok for what we needed. Would stay again. Because staff was friendly and helpful. Not a lot of folks staying at hotel. Guess it...More
Thank Judy M
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 2 weeks ago
We are so pleased that you chose our hotel to stay during your travels through Rocky Mount, NC.
Thank you for your kind remarks regarding our staff. Our staff works hard to make sure our guests receive the care and hospitality that they...More
We enjoyed our overnight stay with our 2 small dogs. It was a $40 upcharge
For the pets. I gave it 4 stars instead of 5 because the toilet had a few hairs left behind. I expect pristine cleanliness from a Marriott. The hotel needs...More
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 3 weeks ago
Thank you for taking the time to share your recent experience at the Residence Inn Rocky Mount with us.
We apologize for the inconvenience you experienced during your stay with us and we appreciate your feedback. Thank you for choosing to stay at the...More
Twice, over a 10 day period, I stayed at this hotel. Each time, I was moved into another room because of maintenance issues that could not be corrected by the staff on duty.
The first time was a plugged water inflow problem with the toilet...More
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 15 February 2018
Thank you for taking the time to write you review your feedback in very important to us, I apologize for the inconveniences you experienced during your stay. Thank you for recognizing the staff, they work hard at pleasing the guest.
Thank you for staying...More
This is primarily a short but positive shout out about the quality experience we had with the staff and, especially, the General Manager who solved a problem we encountered regarding our suite with outstanding professionalism. What started off as quite challenging due to a RI...More
Thank Beverly M
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 12 January 2018
Thank you for taking the time to give our staff and assistant general manager a positive "shout out! It is a proud moment to recognized and to know your staff stood out in such a positive way.
Thank you for staying with us and we...More