COMFORT INN ROCKY MOUNT

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56Room tips

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The staff very helpful. Manager Shamane was awesome. She is very professional and willing to help with any questions i or anyone might have. I will recommend hotel to anyone. The hotel is very clean and all staff is so friendly. Thanks,

Date of stay: February 2019

Response from HotelResponse_2019, General Manager at Comfort Inn Rocky Mount

Responded 4 weeks ago

Dear ajsoto2153, Thank you for allowing our team members to work to exceed your expectations during your recent visit to the Rocky Mount, NC area. We were so pleased to have you at our Comfort Inn hotel! I'll share your remarks with our staff, as I know they'll be delighted to know of all of the things that you were satisfied with while you were here. It is absolutely wonderful to know that you felt comfortable with the accommodations you had at our property. I also sincerely appreciate that you let other users of this web site know of the superb service that you received while you were our guest. Your 5-star rating and strong recommendation are all greatly appreciated, and we sincerely hope to have the pleasure of serving you again soon. Regards, Ken Patel General Manager

Undergoing renovations

There are some positive things about this hotel: very comfortable beds, nice pillows, shower very hot, decent breakfast, very friendly staff—however there are some concerns for a hotel costing over $100 a night—bathroom did not have rack for towels (on the bathroom counter), no…

Date of stay: February 2019

Response from HotelResponse_2019, General Manager at Comfort Inn Rocky Mount

Responded 19 Feb 2019

Dear AnnW562014, Thank you for writing such a balanced review of your recent experience at our hotel. We were very pleased to hear that you enjoyed so many aspects of your visit to our property. I am sorry, though, to hear that your time here was affected by several parts of our renovation process. I sincerely apologize for the discomforts and inconveniences that you faced while you were our guest, and I assure you that we'll continue to do everything we can do minimize the impact of our construction activities. We appreciate your continued patience as we work to bring upgrades to our property, and we hope you'll like our changes. It would be our pleasure to continue serving you whenever you're in this part of North Carolina. I hope we'll be able to work to earn a full 5-star rating from you following your next stay here. Regards, Ken Patel General Manager

I have stayed at this property many times when going to and from Florida. The staff is always amazing. Loretha and Jessica at the desk helped me so much. I needed assistance with wifi and printing some papers. They did it all with a smile. The manager even stepped out her…

Date of stay: February 2019

Response from HotelResponse_2019, General Manager at Comfort Inn Rocky Mount

Responded 19 Feb 2019

Dear cbailey77, Thank you for being so loyal to our Comfort Inn hotel whenever you're traveling along the I-95 corridor! We're glad to have all of your compliments and to hear that even your pet enjoys their time at our property. I'm delighted to hear that our team members went to such lengths to ensure that all of your needs were promptly attended to while you were here. Your 5-star rating and strong recommendation on TripAdvisor will surely influence others to give our hotel a try. I hope that our renovations didn't have an impact upon your recent visit here, and that you'll like the end result that we are currently working toward. We are always excited to make the changes that we know our guests are looking for, and we look forward to continuing to serve you for years to come! Regards, Ken Patel General Manager

Be very careful staying at a comfort inn using your debit card. They charge you for the room and then create another charge deducted from your account for the same amount that they don’t tell you about. When you call them and ask them they tell you they did not do this your bank…

Date of stay: January 2019

Response from HotelResponse_2019, General Manager at Comfort Inn Rocky Mount

Responded 23 Jan 2019

Dear cleo0214, Thank you for bringing your concerns to my attention via this TripAdvisor review. While I certainly hope that your visit to our property was generally pleasant, I'm sorry for the troubles that you faced with regard to the billing difficulties that arose due to your use of a debit card to pay for your guest room here. Further, I apologize that you did not feel you received hospitable service from a member of our team when you mentioned the problems that you were having. We do authorize credit / debit cards for an amount greater than that of the room, and I'm very sorry for the bad taste that this left with you regarding your entire experience at our hotel. If this ever happens to you during future travels, please allow the merchant to have the opportunity to reach out directly to your bank to request the release of pre-authorized charges. We want for all of our guests to have a superb all-around experience here and would be glad to do everything that we can to make your time at our property more pleasant and relaxing. I hope you'll change your mind and give us the opportunity to welcome you again in the future. If I may be of any further assistance, please reach out to me directly at (252) 937-7765 . Regards, Ken Patel General Manager

Review

The hotel has outstanding service and a great environment. The staff were very nice as well as the guest that were staying there also. I would recommend this hotel to any and everyone. When you go just ask for Chowan she’s great!!!

Date of stay: November 2018

Response from HotelResponse_2018, General Manager at Comfort Inn Rocky Mount

Responded 13 Nov 2018

Dear Explorer23156474822, It's so wonderful to hear that you were completely pleased with your recent experience at our Comfort Inn hotel in Rocky Mount, NC. We sincerely appreciate your 5-star rating and the strong recommendation that you made about our property for other travelers to read. We strive to ensure that all of our guests have such a comprehensively superb experience when they're here and it's fantastic to know that we exceeded all of your expectations. I will let Chowan know that she received a specific praise in your review. We look forward to continuing to serve you whenever your travels bring you to our area. Our team members hope to see you again soon! Regards, Ken Patel General Manager

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