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DoubleTree by Hilton Hotel New Bern Riverfront

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DoubleTree by Hilton Hotel New Bern Riverfront
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1,046 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel New Bern Riverfront
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Showing 1,032: English reviews
Charlotte, North Carolina, USA
Reviewed 4 weeks ago

Fair place to stay with a good view of the marina. Room was not the best and shower didn't work very well. A couple of ants appeared. The bed wasn't bad. It was a bit worn overall. The location is very good.

Review collected in partnership with DoubleTree by Hilton
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Thank W G
New Bern, United States
Reviewed 4 weeks ago

First I will say the staff at this hotel was very friendly and professional. This review is about the room only. We tried to check in early and opted to take a room that was ready in the older building, Mistake! the room was okay, the fridge was missing, and there is no ice machine on the first floor. We...

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1Thank anthonymZ6583YB
Charlotte, United States
Reviewed 19 March 2017

Hotel seems to be in need of some repairs. The heat was not working outside the conference room where we were meeting or in the bathroom. The tub in my room was cracking and peeling. Older hotel that needs updated.

Review collected in partnership with DoubleTree by Hilton
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Thank Mary C
Greenville, North Carolina
Reviewed 17 March 2017

I stayed here because it is the Hilton; expecting top of the line. This motel is OLD and it shows. It needs a complete redo in the rooms. Lobby is nice, employees are friendly, but they need more help at the front desk; especially during checkout times. Breakfast is good, but they didn't tell us they had homemade waffles until...

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Thank RaiLupton
Belhaven, NC, United States
Reviewed 17 March 2017

There were udders in the latex wall paint containing water from constant leaks. The ceiling in the bathroom had been so damaged from leaks that the drywall constantly shed flakes like snow. There was a mold-like substance growing on the bathroom wall where one of the leaks constantly dribbled down the entire wall from the ceiling. My room had not...

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2Thank timothybE4754XJ
Raleigh, North Carolina
Reviewed 16 March 2017

Terrific location for leisure getaway. Park the car and an easy walk to everything. Front desk staff is welcoming, knowledgeable, and wants to please. Great location to walk all along the river and take in the boats.

Review collected in partnership with DoubleTree by Hilton
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Thank terrypG5311TO
New Bern, North Carolina
Reviewed 16 March 2017 via mobile

My husband & I stayed at the double tree this past august for a marriage retreat. Once we got our room which had two beds, I pulled one of the covers back & noticed a blood stain on the sheets. My husband wanted to call and complain, I insisted we just sleep in the other bed. So we kept our...

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1Thank ashmiller95
Gatesville, North Carolina
Reviewed 15 March 2017

Was booked in a room not in the main building. First off there is no security access to this building so anyone can walk right in at any time and no hotel staff in this area. I thought this was odd. We got to our room and it was warm so we turned the AC down before we walked to...

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1Thank WannaTravelMore
Aly W, Front Office Supervisor at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

WannaTravelMore Thank you for your feedback about the AC problem that you experienced during your stay with us. We’ve worked with maintenance to fix the issue, but we’re very sorry that it wasn’t resolved sooner without you having to move rooms. At DoubleTree by Hilton New Bern-Riverfront, we are currently updating our HVAC system and hope this prevents any additional...

Virgnia Beach, United States
Reviewed 13 March 2017

Originally booked a suite that was set up with furniture from a rummage sale. All o the furniture was mismatched and the bed post was broken and held on by screws. The cushion in the alcove was filthy and the overall room was depressing. We checked into another room and found that the room was filthy. It started by walking...

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2Thank Nicolaos F
Aly W, Front Office Supervisor at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Nicolaos F Thank you for writing a review about your recent stay at DoubleTree by Hilton New Bern-Riverfront. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you...

Winterville, United States
Reviewed 12 March 2017

We stayed for one night in March 2017. The rooms are very interesting and vintage. This hotel is walking distance to the convention center and the downtown area so it was very convenient. Hotel staff were friendly and quick. We had an issue with the thickness of the walls. Someone near us was ordering room service after 9pm and you...

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Thank Robin M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 

Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle St, New Bern, NC 28560-2144 (Formerly Hilton New Bern/Riverfront )
Region: United States > North Carolina > North Carolina Coast > New Bern
Price Range: ₹ 7,903 - ₹ 13,020 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotwire, Orbitz, Travelocity, Cancelon, Hotels.com, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your DoubleTree by Hilton Hotel New Bern Riverfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton
Hotel Style:
#4 Business Hotel in New Bern
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel New Bern Riverfront staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel New Bern Riverfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the top floor with a small balcony as the view is the best part of this hotel. All other rooms have small windows.”
ThomasWilson, 21 Apr 2017 | Read review
“top floor has balcony”
donovanm579, 17 Apr 2017 | Read review
“5th floor has balconies with nice views, lower floors have better water pressure.”
Lets_Tacobout_it2, 5 Apr 2017 | Read review
“Get a room where the AC is working!”
WannaTravelMore, 15 Mar 2017 | Read review
“Avoid this hotel at all costs, there are NO good rooms. They need to upgrade heating cooling unit before people can stay in the rooms.”
  • handicap bath tub. I had guarantee a king bed but got a double bed with handicap bathroom. Why?
  • Broken down phone lines
KumarL1960, 26 Jan 2017 | Read review
5 of 5