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SpringHill Suites New Bern

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Traveller (67)
Room & Suite (42)
Dining (10)
Overview
  • Excellent68%
  • Very good21%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“front desk”(54 reviews)
“indoor pool”(17 reviews)
“room was clean”(23 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
All hotel details
Additional information
Offers from SpringHill Suites New Bern
Special Offer: Member Rates
Hotel packages
Hotel deals
Offers from SpringHill Suites New Bern
Special Offer: Member Rates
Hotel packages
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (513)
Filter reviews
511 results
Traveller rating
341
107
36
17
10
Traveller type
Time of year
LanguageEnglish
341
107
36
17
10
Show reviews that mention
All reviewsfront deskindoor poolroom was cleansofa bedwafflesrooms are largeenjoyed my staywaffle makerin townwould stay here againthe entire staffchecking outconvenient locationbusiness tripvery nice hotelthe breakfast areashort drive
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1 - 5 of 511 reviews
Reviewed 6 days ago

Not happy: As Marriott Platinum Rewards we were given a room over the air conditioning units to the hotel. Were informed we were the only ones who ever complained, we were not able to sleep with the A/C noise. Asked to change rooms next night....More

Thank Micheledal
Response from Gwen F, General Manager at SpringHill Suites New BernResponded 5 days ago

Dear Micheledal, Thank you for choosing to stay at the SpringHill Suites New Bern and providing your honest feedback about your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As...More

Reviewed 3 weeks ago via mobile

Stayed for 5 nights and the room and entire hotel was clean and nice. Great customer service too! Ok breakfast, nice lobby and pool. People at the front desk were nice and extremely helpful when telling us where to eat and go see while in...More

Thank MykeWinstonSalem
Reviewed 4 weeks ago

The staff were very nice and the the hotel overall was very dapper. The beds were comfortable and accommodations were to our liking. The couch bed with the additional pull-out underneath was a nice touch.

Review collected in partnership with this hotel
Thank jhwhite0
Response from Gwen F, General Manager at SpringHill Suites New BernResponded 4 weeks ago

Thank you very much for your review. We are pleased you enjoyed our lovely and comfortable hotel. We look forward to welcoming you back the next time you are in New Bern.

Reviewed 4 weeks ago via mobile

First off after checking in we were put in another guest's room while they were STILL STAYING THERE! thank God they weren't in the room at that moment! Staff moved us quickly but no kind of care or sympathy for myself or children! Then the...More

Thank pookitoot
Response from Gwen F, General Manager at SpringHill Suites New BernResponded 4 weeks ago

Dear Pookitoot, Thank you for taking the time to provide us with your feedback.Please accept my sincerely apology for the issues you experienced at our hotel. I would appreciate the opportunity to address these issues directly with you when you have a moment. I can...More

Reviewed 4 weeks ago

Someone was smoking marijuana in there room. So they moved us to a different floor. The person continued smoking marijuana in the hotel. This is unacceptable to me. There are children staying there. I didn't pay all that money for rooms where people are allowed...More

Review collected in partnership with this hotel
Thank nwolf176
Response from Gwen F, General Manager at SpringHill Suites New BernResponded 4 weeks ago

Dear nwolf176, Thank you for taking the time to share your experience with SpringHill Suites New Bern Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 119 - US$ 178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Quiet Hotel in New Bern
#2 Mid-range Hotel in New Bern
#2 Business Hotel in New Bern
#4 Family Hotel in New Bern
#1 Charming Hotel in New Bern
#5 Quaint Hotel in New Bern
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 119 - US$ 178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Quiet Hotel in New Bern
#2 Mid-range Hotel in New Bern
#2 Business Hotel in New Bern
#4 Family Hotel in New Bern
#1 Charming Hotel in New Bern
#5 Quaint Hotel in New Bern
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (67)
Room & Suite (42)
Dining (10)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
faithwalknc
12 July 2018|
AnswerShow all 11 answers
Response from Greta J | Reviewed this property |
I had 8 cheerleaders who swam in the pool 2 nights in a row. The pool area was clean and the water was clear. I did not see any of what the other traveler mentioned, and my girls had a great time.
1
Vote
PBEANE
17 November 2015|
AnswerShow all 5 answers
Response from campm0m | Reviewed this property |
No pets
0
Votes
Room Tips
"Did not feel we were treated as valued customers. We are Marriott Rewards Platinum."
Read review
"We left four bucks."
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"Sleep on the floor the carpet is likely more comfortable than the bed"
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"Accessible room was large and comfortable"
Read review
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