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Holiday Inn Express Hotel & Suites Matthews East

HIExpress.comUS$ 93*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Matthews East
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173 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Matthews East
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Showing 173: English reviews
Chattanooga, United States
Reviewed 6 June 2016

Booked a room for a one night stay. My son and I enjoyed a concert in Charlotte. Matthews, NC is just a 10 minute drive away. Room was very comfortable and spotlessly clean. They have a delicious fresh breakfast and very friendly and attentive staff.

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Helpful?
Thank Laura G
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking the time to review our hotel, your feedback is how we get better and better. Your comments about "Room was very comfortable and spotlessly clean. They have a delicious fresh breakfast and very friendly and attentive staff." Is exactly what we strive for every day. Thank you ever so much for sharing your experience! See you...

Georgetown, South Carolina
Reviewed 2 June 2016

Air conditioner made loud bang every time it kicked on. Coffee machine was broken. I spoke to front desk personnel and they apologized. I asked for an upgrade and they said they had nothing available. Guy behind me got a free upgrade. HUM! Room not what I expected to get for almost $200. Elevator was filthy. More like a budget...

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Helpful?
Thank lindallwmax
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I would like to apologize again for the inconveniences that occurred during your stay. The front desk staff takes great pride in assisting our guest with concerns, questions and feedback. Thank you so much for taking time to give valuable feedback. We hope to see you again in the near future, and another opportunity to provide exceptional customer service and...

Royston, United Kingdom
Reviewed 29 May 2016

Good location, Close to many restaurants, but slightly back from the main road, so a good night’s sleep should be assured. Super friendly staff, Hotel is very clean, whole hotel has a very spacious feel, probably the best Holiday Inn Express I have stayed in, breakfast buffet perfect for starting the day. All in all a good choice.

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Helpful?
Thank Mark H
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for staying with us and for taking the time to share about your experience while in the area. The best Holiday Inn Express is just about the greatest compliment we could ask for, thank you! The team here does take great pride in making sure that our guests are comfortable and well taken care of, thanks again for...

Plainfield, Illinois
Reviewed 26 May 2016 via mobile

Very friendly staff and the place is spotless!!! Accommodating front desk staff and they all made my visit as pleasant as it could be! I would recommend them for your travel accommodations for this area...you won't be disappointed! I am sure of that!

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Helpful?
Thank ronigirl1966
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

WOW, spotless, friendly and accommodating is exactly what we aim for every day. Thank you ever so much for the kind words!! Your recommending us is a truly honor. We cannot wait to see you again!

Ninety Six, South Carolina
Reviewed 25 May 2016 via mobile

Booked this hotel after searching the local Charlotte area. About 20 minutes away from the Levine Children's hospital. Rate was great and the two ladies at check in were exceptional. Lots of shopping and restaurants very close by. Very clean and very good breakfast. Will definitely stay here again when in the Charlotte area.

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Helpful?
Thank pgcobb
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I am truly proud that team was able to make this a pleasurable and exceptional stay for you and your family. The comments of "very clean and very good breakfast" is much appreciated as this is what we work towards every day. Thank you for recognizing the team's efforts. See you again soon!

Reviewed 22 May 2016

Went to Matthews to see our daughter and grand children and due to lack of sleeping space we stay in hotels while there. We chose the Holiday Inn Express because it was close and easy to get to. Traffic in Matthews is crazy busy, so you need think about where you stay and how to get to places easy. Independence...

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Helpful?
Thank Don R
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to the concerned staff. We do hope you give us another chance as we will definitely improve our services....

Williamston, North Carolina
Reviewed 16 May 2016

Nice clean rooms. Friendly and helpful staff. Next to cracker barrel. We had two rooms on third floor. Comfortable beds wit lots of clean pillows. Continental breakfast was adequate. We did not use the gym or pool.

Review collected in partnership with this hotel
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Helpful?
Thank mabear362
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking the time to review us on TripAdvisor! Your feedback is greatly appreciated and we are all thrilled that you enjoyed your stay with us. Your recognizing the cleanliness and comfort is something the staff takes great pride in so thank you again! Hope to see you again soon

Raleigh, North Carolina
Reviewed 9 May 2016

Stayed here several times for business. Clean hotel, friendly staff and close to restaurants within walking distance. Consistency is a standard at this property and it shows. Breakfast bar is well stocked and there are many options for guests.

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Helpful?
1Thank Howard M
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us . I am very pleased to hear that you enjoyed your stay! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank You Taylor W. Guest Service Champion

Charlotte, North Carolina
Reviewed 2 May 2016

Very courteous staff and was greeting with upmost respect upon entering lobby. Made sure all needs and revisions were met. Entering room the first thought that came to mind was how sharp and executive feeling the room was. Very clean, very convenient, and very comfortable. The class is in my view 5 star worthy

Review collected in partnership with this hotel
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1Thank 701dmb
ManagerCLT, Guest Service Champion at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear Guest, Wow! Thank you for your positive comments! I am so glad to hear that you enjoyed your stay with us! We do take pride in catering to out guests' needs the best way we can. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank You!...

Holly Springs, North Carolina
Reviewed 26 April 2016

We came in for a soccer tournament. I feel the price for the room was not worth it. Almost $300 for 2 nights, in a room without a refrigerator or microwave. I've stayed in motels with better amenities. When we tried to rent a refrigerator, there weren't enough available. Breakfast was ok. But if you like variety, this is not...

Review collected in partnership with this hotel
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Helpful?
Thank lamiapalla
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for missing the mark during your stay with us. Rest assured that these issues will discussed to ensure we can improve with every review as your comfort is our up most concern. We value your comments and welcome the opportunity to serve...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 E Independence Blvd, Matthews, NC 28105-4505
Region: United States > North Carolina > Matthews
Price Range: ₹ 6,012 - ₹ 11,895 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Matthews East staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Matthews East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the elevator is working.”
  • Soft but supportive.
453micahc, 16 Nov 2016 | Read review
“Get on the top floor and on the end - that way you only have one neighbor”
206mrst, 6 Nov 2016 | Read review
“Skip the ground floor room near the side exit”
  • King room
  • King bath
Traveler672, 19 Oct 2016 | Read review
“Ask for front facing room, 2nd floor or higher , but if you like they have 1st floor rooms.”
mikea1949, 6 Sep 2016 | Read review
“Take back entrance to catch the light at the main four way stop and avoid traffic. First floor has higher ceilings at no additional charge.”
580deec, 15 Aug 2016 | Read review
5 of 5
HIExpress.com
US$ 93* /night
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Prices are for 1 room, 2 adults
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