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Hampton Inn Charlotte / Matthews

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Hampton Inn Charlotte \/ Matthews
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416 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Charlotte / Matthews
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Showing 413: English reviews
Roanoke, Virginia
Reviewed 18 July 2016

I left a pair of expensive headphones in our room and called to see if they'd been turned in. Vivian was the staff member who answered the phone today and said she'd check and call back. She called back and even sent me a picture to make sure they were mine! She mailed them out today and made me feel...

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Helpful?
Thank NewDina
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Happy we could return your left behind items. Come see us again.

Mount Airy, North Carolina
Reviewed 18 July 2016 via mobile

Met some friends for dinner then enjoyed an amazing stay at this Hampton Inn. The accommodations were very nice but the staff especially the manager ,Vivian was AMAZING ! Certainly a place you don't mind spending your hard earned money! If every Hampton Inn was as nice as this one I would convert (I am generally a choice hotel fan)...

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Helpful?
Thank tammy w
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

we are glad you enjoyed your stay with us. Vivian is a great team leader at our hotel. Thank you.

Greenville, North Carolina
Reviewed 16 July 2016 via mobile

We arrived late in the evening due to bad weather and traffic delays. The front desk staff was so friendly and happy. She helped us get checked in and lined up a fridge for our room. The room was good. It's in need of a bit of an upgrade but it was clean. Breakfast ok. The location is close to...

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Helpful?
Thank CrystalM7373
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

We try to help our guest with their rooms to make your stay as pleasant as possible.

Jacksonville, Florida
Reviewed 13 July 2016

I was not thrilled with my stay... The bathroom reeked, and the shower curtains were stained... The description said there was a fridge and microwave but there was none in the room or down in the lobby... I would say this is less than I expected for Hilton brand hotels...

Review collected in partnership with Hampton
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Helpful?
Thank valencias2015
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

I am sorry your stay was so unpleasant. We stand by our guarantee, if your not satisfied you don't pay.

Cary, North Carolina
Reviewed 9 July 2016

We enjoyed ourselves at this hotel. We definitely will be back. We thought the internet speed could be a little faster. The pool was nice and all the personnel were very friendly and very helpful. This was a great experience for us.

Review collected in partnership with Hampton
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Helpful?
Thank 116editht
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for reminding me what a great staff that works at the Hampton Inn in Matthews.

Louisville, United States
Reviewed 9 July 2016

It was a great place to stay! I was staying with my 2 sons & I worry a little about our safety. This hotel gave me great peace of mind with private way that the front desk staff gives you your room number and also with the extra little security lock inside the hotel rooms. The front desk was helpful...

Review collected in partnership with Hampton
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Helpful?
Thank Jessica S
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for staying with us. Glad we made you and your family feel secure.

Hartford, Connecticut
Reviewed 8 July 2016

We reserved a king with a rollaway and when we got there the room was changed to two queens because a rollway did not fit in king room. I mentioned I was not told of this when we made the reservation. The desk clerk indicated that because I am a Diamond level she could upgrade me to a king with...

Review collected in partnership with Hampton
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Helpful?
Thank Nance G
rdfulton, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

I am sorry your stay was not to your standards or our. I hope your ask for our room guarantee.

Bensalem, United States
Reviewed 6 July 2016

Very pleasant and kind greetings each time I came into the hotel. However, upon returning to my room after approx. 12 hours I found my room door open. I realized that housekeeping propped my door open with the dead bolt and never secured it once my room was cleaned. Although one nights charges were removed I never received a call...

Review collected in partnership with Hampton
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Helpful?
1Thank Gregory Y
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and take another look at the cons you listed and what we...

Mint Hill, United States
Reviewed 27 June 2016

Excellent hotel, great rooms, good meeting room, breakfast was very good, staff very helpful We hosted a family reunion and found the location, meeting room and food to be very satisfactory. There are many restaurants in the area.

Review collected in partnership with Hampton
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Helpful?
Thank Richard B
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the kind response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the staff is recognized and rewarded for their efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews...

Pittsboro, United States
Reviewed 20 June 2016

From smelly garbage being collected in the stairwell for three days (blocking the exit until I moved it) to broken window shades and toilet paper dispensers along with a poor selection of breakfast items, this was the worst Hampton that I have ever stayed in. Definitely NOT up to the Hilton Standard that I am used to.

Review collected in partnership with Hampton
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Helpful?
Thank Barry M
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and try to determine why there was garbage on the 1st floor...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: ₹ 6,964 - ₹ 12,631 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
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Questions & Answers

Questions? Get answers from Hampton Inn Charlotte / Matthews staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always stay away from the elevator.”
 of 5 bubbles BigAlWestVirginia, 18 Jan 2017 | Read review
“very nice area to stay. Quiet and clean.”
 of 5 bubbles annabelleomary, 21 Dec 2016 | Read review
“Tough call on a room choice, you're between a heavily traveled room and a bus terminal”
 of 5 bubbles tomdP2717CJ, 3 Nov 2016 | Read review
“I was right near the elevators”
 of 5 bubbles bobbyr706, 25 Aug 2016 | Read review
“All consistant”
 of 5 bubbles b0b909, 20 Jan 2016 | Read review
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