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Quality Inn & Suites

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290 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Orange City, Florida
Reviewed 5 January 2017

Original assign room was not clean, the room was not serviced from previous occupants.. had to walk back to front desk. Did not receive a verbal apology for the inconvenience. Was re-assigned to the next room over.

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Helpful?
Thank manning0512
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you for taking the time out to give us a review of your stay. I have looked into this matter and spoken to the appropriate departments so we will not have this issue. I apologize you had to experience that, it is not our norm. We hope you will give another chance on your next visit...

Supply, North Carolina
Reviewed 4 January 2017

I think the construction took away some of the beauty and comfort, but other than that, our stay was enjoyable. The breakfast eating time and the menu was also very good, so was the complimentary newspaper and the staff was very polite and friendly.

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Thank juliettas2017
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you for the time you have taken from your schedule to write your review. We are very happy that you were pleased with your stay. Yes, construction can be a hassle but we hope you come back in the near future and see how much our area is growing! Warmest regards,

Rock Hill, South Carolina
Reviewed 28 December 2016

I traveled to visit a friend for Christmas. The hotel has been recently expanded, and I stayed in the new addition. It was pleasant, comfortable, and in good repair. There was a security light outside my room, and the blackout drapes could not be closed, so that was annoying. Otherwise all was fine. Quiet and peaceful, ample parking, pleasant breakfast,...

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Thank Nik B
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and im looking forward to having you again as a guest in our hotel.

Wilmington, North Carolina
Reviewed 18 December 2016

The staff was very nice. The hotel needs updating in every respect. It just felt old and dirty, but I think it was "cleaned" just dated. Two double beds is rare these days...usually queens. This will is all I have to say

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Thank phbritt
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to review your stay here on our property. While I understand you thought it was a little outdated I am happy to hear that did not effect your entire stay. Our rooms have been recently renovated but our property has been here for over 20 years. We are very cautious to keep...

Bennettsville, United States
Reviewed 8 December 2016

I did not arrive until after midnight. The staff was friendly and got me checked in quickly. The room was clean and the bed was very comfortable. I slept great for a short night. The breakfast had a variety of choices.

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Thank Judith A D
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to review your stay at our property. We are so happy to hear you were able to enjoy your stay and be comfortable. Our goal for our travelers is to make them feel as close to home as possible. We hope your remember us the next time your in the area and...

United States
Reviewed 1 December 2016

The young lady who checked me in was very polite and informative. The check in was very fast. My room was perfect, and the breakfast was excellent. The bed was very comfortable. I could not find anything wrong with my stay.

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Thank Audrey P
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time out of your day to give us such a positive review of your stay. We are excited to hear you found our front desk agent pleasant and informative. Our hotel strives to hit every aspect of a guest stay and go beyond their expectations and sounds like we were able to do...

Jacksonville, Florida
Reviewed 28 November 2016

great hotel, great value, comfortable beds, the kind of hotel you can stay for business or pleasure, great location for Charlotte or surrounding area of south Charlotte of Ballantyne, Hotel staff very accommodating

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Thank billfA4913WG
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to give us positive feedback on your stay with us. We are excited to hear that our staff was accommodating to you and you found yourself to be comfortable in our beds. We hope the next time your in the area you remember us and allows us to house you during your...

Baltimore, Maryland
Reviewed 27 November 2016

Older but Nice facility, pleasant staff. Road construction makes access a little difficult. Parking can be difficult due to many long pickup trucks and large SUVs that make entering and exiting space more difficult both to see other vehicles and to turn into or out of the spaces since parking is on both sides.

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Helpful?
Thank johnfU9707ZR
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to give us your feedback on your stay. We are very pleased to hear you enjoyed our hotel and its staff. While the construction can be a bit of a pain we are glad it did not cause a sour taste about our hotel. We hope you and your family had a...

Charlotte, North Carolina
Reviewed 7 November 2016

Bad smell in bathroom, floor was very slick. You could see your foot print on the floor. Didn't feel very clean using the bathroom and shower/tub. Don't know if I would stay there again or even recommend friends or family to stay there either. Hair was also in the tub

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Helpful?
Thank Sabrina W
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to write such a detailed review. All your comments are essential to educating staff about good and bad service. We ensure your feedback will be given to all. Furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look...

Sevierville, Tennessee
Reviewed 7 November 2016

Was in Matthews from Thursday night through Sunday. Hotel was quite comfortable. Staff was great, breakfast satisfying. Liked the free USA Todays. Access wasn't the best for where I needed to be each day. Crossing Independence from the hotel was a nightmare. Hotel sort of in a construction zone at the moment. Room was very comfortable and spacious. Could hear...

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Helpful?
Thank Lana B
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next visit is just around the corner and that you think of us. Hope to see you soon!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105-4958
Region: United States > North Carolina > Matthews
Price Range: ₹ 4,575 - ₹ 7,255 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be careful finding the entrance and exit”
 of 5 bubbles pittmanreporting, 4 Feb 2017 | Read review
“Ask for something in the expansion at the back, it's the newer part of the hotel.”
 of 5 bubbles 939andreat, 23 Jan 2017 | Read review
“The jaquzzie was cleaner, I went out to get more cleaner to sterilize and really clean. It has hair in it.”
 of 5 bubbles 599peggys, 6 Jan 2017 | Read review
“This hotel has LONG halls. Try to get a room not at the end of a hall.”
 of 5 bubbles 609nikb, 28 Dec 2016 | Read review
“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
5 of 5