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Quality Inn & Suites

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275 Reviews from our TripAdvisor Community

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Showing 273: English reviews
United States
Reviewed 1 week ago

The young lady who checked me in was very polite and informative. The check in was very fast. My room was perfect, and the breakfast was excellent. The bed was very comfortable. I could not find anything wrong with my stay.

Thank Audrey P
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time out of your day to give us such a positive review of your stay. We are excited to hear you found our front desk agent pleasant and informative. Our hotel strives to hit every aspect of a guest stay and go beyond their expectations and sounds like we were able to do...

Jacksonville, Florida
Reviewed 1 week ago

great hotel, great value, comfortable beds, the kind of hotel you can stay for business or pleasure, great location for Charlotte or surrounding area of south Charlotte of Ballantyne, Hotel staff very accommodating

Thank billfA4913WG
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to give us positive feedback on your stay with us. We are excited to hear that our staff was accommodating to you and you found yourself to be comfortable in our beds. We hope the next time your in the area you remember us and allows us to house you during your...

Baltimore, Maryland
Reviewed 1 week ago

Older but Nice facility, pleasant staff. Road construction makes access a little difficult. Parking can be difficult due to many long pickup trucks and large SUVs that make entering and exiting space more difficult both to see other vehicles and to turn into or out of the spaces since parking is on both sides.

Thank johnfU9707ZR
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to give us your feedback on your stay. We are very pleased to hear you enjoyed our hotel and its staff. While the construction can be a bit of a pain we are glad it did not cause a sour taste about our hotel. We hope you and your family had a...

Charlotte, North Carolina
Reviewed 4 weeks ago

Bad smell in bathroom, floor was very slick. You could see your foot print on the floor. Didn't feel very clean using the bathroom and shower/tub. Don't know if I would stay there again or even recommend friends or family to stay there either. Hair was also in the tub

Thank Sabrina W
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to write such a detailed review. All your comments are essential to educating staff about good and bad service. We ensure your feedback will be given to all. Furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look...

Sevierville, Tennessee
Reviewed 4 weeks ago

Was in Matthews from Thursday night through Sunday. Hotel was quite comfortable. Staff was great, breakfast satisfying. Liked the free USA Todays. Access wasn't the best for where I needed to be each day. Crossing Independence from the hotel was a nightmare. Hotel sort of in a construction zone at the moment. Room was very comfortable and spacious. Could hear...

Thank Lana B
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next visit is just around the corner and that you think of us. Hope to see you soon!!

Reviewed 4 weeks ago via mobile

Was looking forward to staying here... but was really disappointed with the rooms condition upon arrival. The office chair looked like it had been attacked by a dog on bath salts. The tub was severely scratched. None of the electrical outlets worked properly. The mini fridge sounded like a washing machine and the ice was left over from 1874. There...

Thank Meg R
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that all these issues have been passed on to our concerned staff in efforts to make this room better. Despite these issues, we do hope to be able to welcome you back anytime...

Reviewed 1 November 2016

The desk staff & employees that we encountered throughout, were the nicest ever. That goes a long way to make your stay pleasant. Plus the room was exceptionally clean, bed comfortable & breakfast good. The only downside was the road construction, not in any way the hotels fault, but not a major problem either. All this made our trip for...

Thank X9929POjohnc
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time out to submit such a positive review. I am very excited to hear that not only did you enjoy our front desk staff but that our stay as a whole was accommodating and generous to you. As a property where guest come to stay for long periods of time our staff does...

Matthews, North Carolina
Reviewed 29 October 2016

The front desk staff are friendy and informative. I have stayed here 20+ nights in the past month with no problems. The rooms have older furniture but the bathrooms are being updated. Things are clean and the price is right!

Thank travelinurse2016
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time out to review your stay at our property. Our staff is ecstatic to hear that you have continued to stay with us and continued to enjoy our services. Our staff strives to give guest like you a positive view of our property so that any time they are in this area they...

Lansing, Michigan
Reviewed 26 October 2016

Great stay. Traffic around the hotel is pretty heavy. Staff was friendly and housekeepers were nice. No matter what door you entered it always smelled clean and fresh. Don't know if it was a spray or a cleaner but you know the place is smelling good. Breakfast was good just your typical hotel breakfast. The bed was super comfortable!

Thank pietchaka
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you so much for taking your time out to give this positive review of our property. Our staff does a very good job daily on the cleaning in our hotel to be sure that each guest feels comfortable and is able to relax during their stay. We like to think of ourselves as your family while your...

Wheaton, Illinois
Reviewed 25 October 2016

Good night's sleep! Friendly personnel Nice to see our name on the board. Good complete breakfast. Convenient location to major highways and shops. Was economical and clean. We would definitely stay here again.

Thank N8258YAkarens
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We are so excited to see your wonderful review on our property. We use our welcome board to ensure all guest feel special and know that we appreciate their business. Our staff aims to make all of our guest feel at home and welcome. We are very glad that every aspect of your stay was enjoyable and we...

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Management photos: Courtesy of the property manager

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Room/Suite (19)
Dining (6)
Business Centre/Function Rooms (4)
Pool/Beach Area (1)
Other (6)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: ₹ 4,359 - ₹ 6,539 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Matthews
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
4 questions
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See all questions (4)

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
“Ask for microwave & refrigerator, if you need.”
 of 5 bubbles travelinurse2016, 28 Oct 2016 | Read review
“We could have used a refrigerator but ice was good.”
 of 5 bubbles N8258YAkarens, 25 Oct 2016 | Read review
“It would be nice if some of the furnishings were updated/repaired in the rooms. The lobby and breakfast area was very nice, but the room left a little lacking. The lamps were spotted with rust, and the door didn't line up to close correctly.”
 of 5 bubbles calebbrittanyw, 22 Oct 2016 | Read review
“Ask for an upper floor room away from the road.”
 of 5 bubbles MelandVic, 5 Sep 2016 | Read review
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