See why so many travellers make Highlands Inn their hotel of choice when visiting Highlands. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travellers like you.
Rooms at Highlands Inn offer a flat screen TV and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.
Breakfast will also help to make your stay even more special. If you are driving to Highlands Inn, free parking is available.
If you like Asian restaurants, Highlands Inn is conveniently located near Asia House.
If you’re looking for something to do, Glen Falls (0.4 mi), The Bascom (0.5 mi), and Cliffside Lake Recreation Area (1.1 mi) are a nice way to spend some time, and they are all within walking distance of Highlands Inn.
At Highlands Inn, your comfort and satisfaction come first, and they look forward to welcoming you to Highlands.
Pluses: Great Location on Main st; clean rooms and bathrooms Downsides: No dedicated parking-all on the main street, breakfast was lukewarm eggs; no fridges in rooms, but there is an ice machine. As mentioned in a previous review, the first thing impression of the hotel was the large sign stating they DO NOT (their emphasis) give refunds for early departures, not a 'we are glad you chose to stay with us'. Understand the business practice, but ironically it is why we won't stay there again nor recommend. We forfeited a night because of the change in course of Hurricane Ian, and they stood strongly by the no refund under any circumstances (which is certainly their right), but not very sensitive to customer needs or future business. It isn't the amount of the money, it is the attitude which was off putting.…
This is an excellent location in downtown Highlands and holds so much potential. However, though a historic inn, it felt more old and tired, and not particularly warm or friendly. It could benefit from some meaningful TLC. When we arrived, we noticed several negative signs posted — We Do NOT Refund Early Check-outs!. No daily housekeeping. Restaurant closed to public because of staffing shortages, etc. At check in, we were never told about hotel offerings or breakfast for guests. We just got our key and a bill. The room does not appear to have been updated in quite some time. It is rather dark and, like the common areas and elevator, has a pervasive musty and dank odor. The mattress was uncomfortable and appeared very old. Pillows felt thin and cheap, as did the bedding and towels. Shower and separate bathroom are not updated, and hot water was spotty. The generic toiletries and industrial toilet paper added to the less than hospitable feeling. Room rates are not inexpensive, but the quality of the room furnishings, amenities, and hospitality/service are not aligned. After returning home, we noticed many reviewers sharing similar feedback. Unfortunately, we also noticed management replies are often defensive. We truly hope the owners take these comments constructively and invest in reviving this important historic property. Small steps would go a long way in helping create guest experiences that are memorable for the right reasons.…
This is just the greatest little comfy Inn. We thoroughly enjoyed our stay. The accommodations were nice, the staff was friendly, we enjoyed our breakfast and everything is right out the front door. Its very quiet and we slept like babes. We cannot wait to return and hoping for an Oct or November trip.
We enjoyed our stay here for 3 nights. The owner and staff work hard to keep the Inn looking nice. Location can't be beat. Decor and antiques are magnificent. We could tour thru the place all day and admire. Breakfast was a pleasant surprise. Truly one of the best trips we have had in a while.
What a beautiful hotel. When you step into the lobby, it is like stepping back in time. If you want to enjoy a piece of history, stay at the Highlands Inn. The atmosphere is relaxing, the staff is friendly, the complimentary breakfast is homemade, and the rooms are clean and spacious. Staying here felt like home. We can't wait to get back!!!
The Highlands Inn has been a fantastic location in a gem of a town for many years. We celebrated our anniversary there earlier in June. Not the first time! During covid, we also visited. At that time, they were not serving the fantastic breakfasts of the past, but gave us a voucher for the deli down the road (excellent)! 2022 we paid so much more for our front porch room, even during the week. There was a breakfast. Some juice. This year, a big truck moved antiques from the other property. Hang on Highlands Inn! Nothing else quite like you.
Very threadbare and tired interior. Musty odor throughout. Staff less than friendly. Breakfast meager. Interior carpet is worn and has holes on stairway. Many areas dirty. Room had spiderwebs, old socks s as bd dirty carpet with musty odor.
This is an authentic historic country Inn. Not shabby, not run down. I am so glad we did not pay attention to these reviews. Some people want Brands and Franchises. This is not that!! Cannot say enough good things about it. It is very well maintained.
We have tried to speak to Sabrina [-], the manager, personally about our stay at the Inn. We have made numerous phone calls and sent 2 emails asking her to return our call to no avail. Very disappointed.
Upon arriving we found that our Expedia booking was not valid because we have a dog and the Inn doesn’t allow dogs because of concerns with damage to a historical property. Seeing our distress at this news, the lady behind the desk made a phone call to help us find a solution- the Gazebo room, It is owned by and sits directly behind the Inn, in the middle of their magical garden complete with a “frog pond”. With the approval from the Inn’s owner, we had a place to stay. The room was beautifully appointed, roomy, comfortable, and absolutely delightful. Street parking was steps from the entrance to the garden and Gazebo, yet the room was very quiet. The Highlands Inn is located right in the center of shopping and restaurants on Highland’s Main Street. So convenient! We certainly will stay here again!…