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Extended Stay America - Fayetteville - Cross Creek Mall

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Traveller (45)
Room & Suite (23)
Pool & Beach (3)

About

Location
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Quiet
Quaint
HOTEL CLASS
Hotel links
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157Reviews
73Photos
3Q+A
29Room tips
Traveller rating
  • 98
  • 30
  • 12
  • 9
  • 8
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Popular mentions
Disappointed to say the least. The lobby was beautiful, staff great. I think I just got a bad room. Cabinet paint ripped off, fridge had rust on the side, towels just laying by the sink. Door in bathroom scrubs the shower curtain rail - not even sure how possible - the bathtub
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 29 Dec 2018
Thank you for taking the time to post a review. We are sorry for the issues you encountered and regret the inconvenience it caused. We have shared your concern with the housekeeping team to be more diligent with their efforts so that our future guests never encounter a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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Hotel's Favourite
Over the past five years or so, I have probably stayed in 10 different Extended Stay America hotels. This one was by far the nicest I have ever stayed in. Very clean. The property is well cared for and the customer service was excellent.
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 8 May 2018
John, thanks for being loyal to our brand and sharing your review with us. It is a sheer pleasure to know you liked our well-maintained property and that our excellent service made your stay a comfortable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
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Great experience. All the staff was beyong friendly and were a huge help throughout our journey of search and rescue! No one had to help us or let us around but they did. Your kind efforts will never be forgotten.
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 26 Sep 2018
Tori, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a fantastic stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you and your friends to revisit us. Sincerely, Hotel Management
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Clean place to stay. Staff was nice. Like the fact of a private room. On the downside the breakfast consisted of double chocolate muffins, hard oat batsand coffee. Also the toilet didn't flush properly. I think ithe has something to do with water conservation. But overall I will
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Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 4 Mar 2018
Jennifer, thank you for staying at Extended Stay America. We are happy to know you liked our courteous service and well-kept property. We value your feedback as it will help us improve our facilities moving forward. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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it used to be a good hotel, now when you check in there is a trash can full of trash from the previous guest, and when you don't have a hot water, the front desk doesn't care. This hotel used to be place to go to but not anymore.
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Review collected in partnership with Extended Stay
Response from 00esa, Manager at Extended Stay America - Fayetteville - Cross Creek Mall
Responded 9 Dec 2017
Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Missing light shade in bathroom
Bathroom of the suite
Bedroom of the suite
Spacious kitchen of the suite
Living room of the two room suite
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As to breakfast they have coffee (two types as I recall) and tea/hot water. There are pre-packaged muffins, granola bars and apples as I recall. If you want eggs you have to find it near the restaurant at a number of place. The second part of the question I do not understand! If you asking if there is someone at the reception 24/7, what I observed is yes or there is a sign left for contact.
0 votes
It is $25 per night but on our return trip home; the fee was waived.
0 votes
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"one might be annoyed by the noise from rooms above."
"Go somewhere else"
"Rooms are either poolside/courtyard or outer edge. Streets are very quiet, parking ample. Laundry room ( fee-based) is onsite."
"Room 110 was clean!"
"All rooms are similar in configuration!!"
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PRICE RANGE
US$ 88 - US$ 135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe fayetteville - cross creek mall hotel fayettevilleextended stay fayettevillefayetteville extended stay
FORMERLY KNOWN AS
Extended Stay Deluxe - Fayetteville - Cross Creek Mall
LOCATION
United StatesNorth CarolinaFayetteville
NUMBER OF ROOMS
76
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