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Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle

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#11 of 70 Hotels in Durham
Certificate of Excellence
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499 Reviews from our TripAdvisor Community

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Showing 493: English reviews
Reviewed 3 days ago NEWvia mobile

This seemed like a step down for the Hilton brand and my expectations. The lobby is being renovated and the front desk service is extremely slow. My room felt like it needed a nice deep clean as well. I won't be staying there again based on this stay.

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Helpful?
Thank Colin S
Wallingford, Connecticut
Reviewed 1 week ago

On hour last day we had no room service and had to call room service to empty the trash trash cans. Our room was never serviced on our last day Requested a house keeper to drop off a roll toilet paper and it never happened.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 19frederickd
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us. I am sorry that your stay was not up to our normal standards and will review this with my staff. We hope to see you again in the future! Jason Madison Assistant General Manager

Winston Salem, North Carolina
Reviewed 2 weeks ago

I stay in a lot of hotels and have never taken the time to write a negative review. The heat could not be turned above 67. The shower in the morning ended up with 3-4 inches of water in the tub. Lastly and most importantly the description indicated the hotel was recently renovated. When we showed up there was plastic...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank ianpA3129UZ
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us. I am sorry you had such a poor experience with us. The renovation of our public area will be complete by the end of this month and our rooms were complete a couple of years ago. I hope you will give us another chance during your next visit to the RTP area. Jason Madison...

Durham, North Carolina
Reviewed 2 weeks ago

My wife and I stayed at the hotel leading up to our wedding and a few days after while waiting to honeymoon. The staff was friendly and helpful. When we returned for a New Year's Staycation the staff remembered us and made us feel welcomed.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank geraleeseeast
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us and for your excellent review. We are glad you enjoyed your stay! Jason Madison Assistant General Manager

B Springs, United States
Reviewed 3 weeks ago

We had a two-night stay at this Homewood Suites property. The staff are simply superb. They are the epitome of professionals in their field while also being very warm, friendly and helpful. The property, however, is outdated - even with the ongoing renovation. Our rooms were recently renovated but lack new furniture and updated interior design. When we return next...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Keith D
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us and for your wonderful review of our staff. The public area renovations will be completed by the end of January, while the rooms were just done 2 years ago. We hope to see you again the next time you are in the area. Jason Madison Assistant General Manager

Durham, Canada
Reviewed 3 weeks ago

I usually stay here a few days a month. It's very comfortable with the rooms being suites and well maintained. Pre-checkin with Hilton is useful but the floor maps don't seem to work properly so it helps if you know the layout. Front desk staff could be a little more friendly and more attentive when guess are checking in. Love...

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Helpful?
Thank chickandbeast
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us, and for coming back every month! We are glad you enjoy yourself. Jason Madison Assistant General Manager

Tabor City, North Carolina
Reviewed 4 weeks ago

Hotel is under construction, I had booked it well in advance and I received no notice that there would be construction. Also, hotel staff was less than courteous. Positives: breakfast was pretty good in the breakfast staff was very very polite.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Marcey W
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us during renovations. I am sorry for the mess. All will be completed by February 1st, so we look forward to seeing you again after that. Jason Madison Assistant General Manager

Farmington, Michigan, United States
Reviewed 4 weeks ago via mobile

Hard location to find with GPS. Now undergoing significant renovations. Key had to be reset daily to get into room. Breakfast on 3rd floor Hot food was cold and not tasty. No bowls or sugar/honey to go on cereal. There must be better hotel options in the area.

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Helpful?
Thank Ralph R
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us during renovations. I am sorry for the mess. All will be completed by February 1st, so we look forward to seeing you again after that. Jason Madison Assistant General Manager

Reviewed 5 weeks ago

We stayed here at the beginning of our vacation and the end of our vacation. We flew out of Raleigh NC. I was told the shuttle would take us to the airport and pick us up from the airport. However they did not pick us up because our plan arrived to late. However that is not what they told me...

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Helpful?
Thank cgblessedlife
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us during renovations. I am sorry for the mess and the confusion over the shuttle service. All of our renovation work will be completed by February 1st, so we look forward to seeing you again after that. Jason Madison Assistant General Manager

Durham, North Carolina
Reviewed 8 December 2016

Went to a friends birthday party out of town and stayed at this hotel. I normally stay at the Embassy suites in Brier Creek but decided I'd try this location. I wasn't disappointed. Thanks Homewood Suites for a great stay. However, can you add yogurt to the breakfast bar please.

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Helpful?
Thank Derrick T
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review

Thank you for staying with us, and Happy Belated Birthday to your friend. I am glad you enjoyed your stay. I apologize for the missing yogurt, we usually have it 7 days/week, but may have have run out prior to delivery. Thanks again for staying with us and for the great review!! Jason Madison Assistant General Manager

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Near Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Homewood Suites by Hilton® Raleigh-Durham Airport/Research Triangle (RTP) hotel, located in Durham, North Carolina. Surrounded by the convenient facilities of Research Triangle Park, our Raleigh-Durham hotel provides easy highway access to Raleigh, Durham, Chapel Hill, Cary and Morrisville, North Carolina. Compliments of the Homewood Suites Raleigh Durham Airport Research Triangle ParkEach guest can enjoy the daily complimentary Suite Start™ hot breakfast and the Welcome Home® reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws) while visiting this Raleigh-Durham area hotel. Complimentary local & airport shuttle service are included with your spacious suite. Welcome to your home away from home at this North Carolina Homewood Suites by Hilton airport hotel. ... more   less 

Additional Information about Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle

Address: 4603 Central Park Drive, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: ₹ 7,510 - ₹ 14,611 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Homewood Suites Durham
Homewood Durham
Hilton Durham
Durham Hilton
Durham Homewood Suites
Homewood Suites Research Triangle
Hotel Style:
#7 Romantic Hotel in Durham
#7 Business Hotel in Durham
#10 Family Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle staff and other travellers.
3 questions
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Hickory, North Carolina, United States
2 months ago
Florida
over a year ago
1 month ago

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Questions? Get answers from Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer high rooms away from the elevator. Very pleased with my room”
 of 5 bubbles Indigo_Flint, 23 Oct 2016 | Read review
“The only issue was someone stay in the room near had our room smelling like weed for 4 hrs and the pillows were too soft. Outside of that I enjoyed my stay.”
 of 5 bubbles theodoreb287, 14 Sep 2016 | Read review
“X01, X02 are corner rooms and probably larger and quieter than most.”
 of 5 bubbles 362daniele, 9 Sep 2016 | Read review
“Ask for one of the renovated rooms. The old rooms are clean, small bathrooms w/ sinks outside bathrooms.Corner suites are larger and nicer.”
 of 5 bubbles 287albertam, 9 Sep 2016 | Read review
“There is exterior lighting that looks nice, but you get a lot of light in the room. Pack a clothespin, etc. to keep the light out.”
 of 5 bubbles kmarshall78, 1 Sep 2016 | Read review
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