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Marriott at Research Triangle Park

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#19 of 70 Hotels in Durham
Certificate of Excellence
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Marriott at Research Triangle Park
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327 Reviews from our TripAdvisor Community

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There are newer reviews for Marriott at Research Triangle Park
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Showing 323: English reviews
United States
Reviewed 13 November 2014

The rooms are very clean, comfortable bed, good working conditions at the desk (enough and easily accessible power outlets). The staff at the front desk was very friendly and efficient. Well equipped 24h gym. Very good wifi internet speed in the room. I had a complaint regarding the A/C unit being too loud during the night; I was particularly impressed...

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Helpful?
Thank MN_Global
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear MN_Global, Thank you for your feedback. We feel we have the cleaniest and friendliest hotel in town. The 24HR gym is spacious with modern equipment and the wifi has been upgraded to comply with the latest standards. Thank you for reporting the AC unit issue. As you experienced we take every guest concern seriously and adress it immediately. I...

Macomb, Michigan
Reviewed 11 November 2014

This hotel got 4 stars because of the conveniences offered. The hotel is a little outdated, but clean. The service is outstanding. But the thing that stands out is the conveniences offered for the business traveler. From the shuttle bus from the airport and then to my business location to the business center, the focus on the business traveler is...

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1Thank Sheila G
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Sheila G, Thank you for your feedback. We have a clean hotel and friendly staff. The staff goes out of their way to make guests feel at home. We renovated our banquet space in August and it is modern and beautiful. We are 5 miles from the airport and right off I40. Our shuttle takes guests within a 5...

Lagos, Nigeria
Reviewed 7 November 2014

I stayed here from 21st - 23rd Oct so can't say much about the hotel but for the short stay I had a beautiful experience from availability of airport shuttle to the cheerful front desk staff ever willing to help, the only downside was the mediocre food from Newtons. There was no microwave in the room, this is a lapse...

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Helpful?
Thank ACD25122011
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear valued guest, Thank you for your feedback without honest feedback we can not improve. Please accept my apologies for the mediocre food in Newtons. We typically receive positive comments about our food quality in the restaurant. We have a breakfast buffet in the morning and a good variety of items on our menus. You are correct about no microwaves...

Nashville, Tennessee
Reviewed 25 October 2014

i reserved my room two weeks in advance and when I reached the hotel little past midnight, my double bed room reservation was not available. The front desk personnel Edrick says, rooms are not guaranteed a lot of people makes this mistake, the website says so. Upon asking whether he reported it to his management he had a smile on...

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2Thank Trip100085
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Valued Guest, Thank you for your feedback. Please accept my apologies for the lack of doubles available. Unfortunately, your reservation was for a king bed room and we were out of doubles. We always try to accommodate guest request for doubles whenever possible, it just wasn’t possible in this situation, I am truly sorry. It is my understanding that...

Tacoma, WA
Reviewed 5 October 2014 via mobile

The rate was good for a king room with airport pickup and local shuttle. The shuttle does not run after 10 pm and pickup in the afternoon is warned as being by availability. Renting a car is recommended since the only restaurant is Newtons. The room was very comfortable but lacked a microwave. The workout space and pool were open...

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Thank NorthwestSensei
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear NorthwestSensei, Thank you for your feedback, without honest feedback we can not improve. We are conveniently located just five miles from the airport. We also provide shuttle service to local shops and restaurants in a five mile radius. There are many close by. Our rooms do not have microwaves, however one is available for use on the first floor...

Atlanta, Georgia
Reviewed 22 September 2014

Excellent location but service and the room was okay (mediocre) at best. Don't know what is going on with Marriott but as a loyal Platinum member i almost disappointed on every visit. The rooms didn't offer pay per movies (REALLY?), the concierge lounge was okay. Maybe because this location stays at capacity they don't feel the need to make you...

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1Thank dmann82
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear dmann82, Thank you for your feedback, without honest feedback we cannot improve. You indicated that your experience was unsatisfactory. Please accept our sincere apologies for the inconveniences you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure...

Atlanta
Reviewed 2 September 2014

Stayed there last week. Staff was great. Friendly front desk staff. Check in was a great experience. Great service at the restaurant for breakfast. Nice buffet. One of the very nice waitresses offered to get me some fresh scrambled eggs, they were delicious. Indoor pool. I didn't have a swimsuit but it looked inviting. Fitness room was clean and bright....

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Thank AtlantaQTraveler
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear AtlantaQTraveler, Thank you for your feedback. We have the cleanest and friendliest hotel in town. Our front desk and restaurant staff really do go out of their way to please our guests. It is nice to hear you had a great experience. I will share your comments with the team. We look forward to your next visit. Sincerely, Bill...

London, United Kingdom
Reviewed 31 August 2014

Ideally situated a short 10 minute drive from the Raleigh-Durham International Airport, the Marriott at Research Triangle Park is also conveniently located for business travellers visiting the likes of IBM at the Research Triangle. The hotel is a large hotel, with over 200 rooms and although the bar and restaurant aren't particularly large it never felt particularly crowded (even though...

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Thank smurf4568
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear smurf4568, Thank you for your feedback. We are conveniently located in the Research Triangle Park close to many businesses like IBM, GSK, MetLife, Cisco, Quintiles, etc. We are right off I40 making it easy to get almost anywhere. Just 5 miles from the airport and close to 540 as well. We are a full service hotel with all the...

Miami, Florida
Reviewed 29 August 2014 via mobile

We routinely stay here because the staff is beyond the best we have ever seen, the rooms are always top notch, and the in-hotel restaurant provides great meals and service. The pool, fitness center, and guest services make this hotel A+++

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Thank JamLam3
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear matajam, Thank you for your feedback. It's nice to hear you come back year after year due to the great staff and service. Many of our associates have been here for years. We feel we have the cleanest and friendliest hotel in town. We are in the top 10 for overall guest satisfaction compared to all full service Marriott...

Montego Bay, Jamaica
Reviewed 20 August 2014

Spent 1 night at the Marriott before leaving Raleigh. The room was great, FREE wifi (yes there are many hotels that still charge for that). Front Desk staff were very pleasant Sara at the bar is AWESOME! The only reason I didn't give the hotel 5 stars is because the carpet in the room was a little musty (the windows...

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Helpful?
Thank JamSwiss
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear JamSwiss, Thank you for your feedback. We have the friendliest staff in town. I am glad you were able to experience that. Sara has been here for a long time and is one of our best. I will share your comments with the team. Sincerely, Bill C General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel on landscaped grounds, located near Fairgrounds, Duke University, University of North Carolina & Research Triangle Park. ... more   less 

Additional Information about Marriott at Research Triangle Park

Address: 4700 Guardian Drive, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: ₹ 7,134 - ₹ 19,045 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott at Research Triangle Park 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Marriott At Research Triangle Park Hotel Durham
Marriott Durham
Marriott Hotel Durham
Durham Marriott
Hotel Style:
#5 Romantic Hotel in Durham
#6 Business Hotel in Durham
#16 Family Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Marriott at Research Triangle Park staff and other travellers.
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Questions? Get answers from Marriott at Research Triangle Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room away from the elevator or ice machine! Higher floor to avoid the strong chlorine smell from the first floor pool”
 of 5 bubbles acli, 22 Aug 2016 | Read review
“It was very clean, but could not find a trash can in the parking lot or outside the hotel entrance.”
 of 5 bubbles 104patc104, 10 May 2016 | Read review
“Avoid the highway side.”
 of 5 bubbles 86RickD86, 5 Apr 2016 | Read review
“All are good”
 of 5 bubbles Ge0rgiaPil0t, 10 Jan 2016 | Read review
“Do not stay here”
 of 5 bubbles Bruce066, 21 Nov 2015 | Read review
5 of 5